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For Companies At a Glance
- Tasks: Lead and coach a dynamic team to deliver amazing service and delicious food.
- Company: Join a well-loved brand known for its commitment to quality and customer satisfaction.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Make a real impact by empowering your team and enhancing customer experiences.
- Qualifications: Strong leadership skills and a passion for great service and food.
- Other info: Be part of a vibrant environment with plenty of chances to grow your career.
The predicted salary is between 24000 - 36000 £ per year.
THE RIGHT PRET PEOPLE
- Support and coach the team to ensure they reach their potential in both the shop and kitchen.
- Support the training pathways to ensure training happens on time.
- Lead by example and be hands-on when required.
- Assign duties amongst team members to match individual productivity rates, skillsets and current responsibilities.
- Coach the team for good performance by offering good regular feedback and praises.
AMAZING SERVICE
- Lead the Speed of Service principles.
- Ensure the team consistently follows the 6 Key Points of Service.
- Follow the MBWA principles.
- Empower the team to deliver engaging Joy of Pret activities.
- Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous.
- Ensure the Coffee Calling System is followed efficiently.
- Ensure all Marketplace orders are prepared promptly and accurately.
DELICIOUS FOOD AND DRINK
- Ensure the team consistently delivers delicious food by following the 6 Key Points of Production.
- Ensure the 11-Step Production Process is always followed to guarantee customer safety and that each product is accurately made and labelled.
- Always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness.
- Ensure How to Cards are used and followed consistently to deliver Pret standards.
- Ensure Line Checks are carried out successfully and any improvement needs actioned.
- Ensure no Made to Sell (MTS) rejects are on display in our Langars.
- Continually develop the team’s knowledge about the quality of our food and coffee.
- Ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard.
WELL-LOVED SHOP
- Ensure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers.
- Ensure that all safety checks are correctly monitored and recorded.
- Take corrective action immediately on issues that affect customers, the team or sales.
- Ensure the shop is clean, safe and the equipment is always well maintained.
- Follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes.
- Demonstrate due diligence and report and escalate any quality issues.
SHOP PROFITABILITY
- Maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering & Production).
- Carry out ordering accurately and in line with the business needs.
- Lead, monitor and follow up on Mystery Shopper requirements.
- Ensure good stock control by following the 7 Steps of Unaccounted.
- Ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety.
- Always follow merchandising guidelines and ensure marketing is used effectively to drive sales.
GROWING SALES
- Always follow merchandising guidelines and ensure marketing is used effectively to drive sales.
- Support the execution of successful food launches.
- Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met.
- Support Marketplace opportunities.
Shift Leader in Henley on Thames employer: Dallas Holdings - Pret A Manger
Contact Detail:
Dallas Holdings - Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader in Henley on Thames
✨Tip Number 1
Get to know the company culture! Before your interview, check out Pret's social media and website. This will help you understand their values and how you can fit in, making it easier to connect with the team during your chat.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've successfully coached or supported a team. Be ready to share these stories in your interview to show how you embody the qualities they’re looking for in a Shift Leader.
✨Tip Number 3
Show your passion for food and service! Talk about your favourite Pret products and why you love them. This not only shows your enthusiasm but also aligns with their focus on delivering delicious food and amazing service.
✨Tip Number 4
Don’t forget to ask questions! Prepare some thoughtful questions about the team dynamics or training pathways. This shows you're genuinely interested in the role and want to contribute to the team's success.
We think you need these skills to ace Shift Leader in Henley on Thames
Some tips for your application 🫡
Show Your Passion for Pret: When writing your application, let your love for Pret shine through! Share why you want to be a Shift Leader and how you connect with our values like kindness and honesty. We want to see your enthusiasm!
Tailor Your Experience: Make sure to highlight your relevant experience in coaching and leading teams. Use examples that showcase your ability to empower others and deliver amazing service. We’re looking for leaders who can inspire!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts well. We appreciate applications that are easy to read and get straight to the good stuff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Dallas Holdings - Pret A Manger
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Shift Leader role. Familiarise yourself with the key responsibilities like coaching the team, ensuring food safety, and maximising sales. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved performance. Highlight how you’ve empowered others, provided feedback, and maintained high standards. This will demonstrate that you can lead by example and align with the company's values.
✨Emphasise Customer Service Excellence
Since amazing service is a core part of the job, be ready to discuss how you would ensure the team follows the Speed of Service principles. Share specific strategies you’ve used to enhance customer satisfaction and how you would implement the Joy of Pret activities.
✨Be Ready for Practical Scenarios
Expect situational questions that assess your problem-solving skills. Think about how you would handle issues related to food safety, team dynamics, or customer complaints. Practising these scenarios will help you respond effectively and show your ability to think on your feet.