Pret A Manger - kitchen-team member
THE RIGHT PRET PEOPLE
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Support and coach the team to ensure they reach their potential in both the shopand kitchen
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Support the training pathways to ensure training happens on time
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Lead by example and be hands-on when required
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Assign duties amongst team members to match individual productivity rates, skillsets and current responsibilities
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Coach the team for good performance by offering good regular feedback and praises
AMAZING SERVICE
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Lead the Speed of Service principles
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To ensure the team consistently follows the 6 Key Pointsof Service
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Follow the MBWA principles
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Empower the team to deliver engaging Joy of Pret activities
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Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous
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Ensure the Coffee Calling System is followed efficiently
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To ensure all Marketplace orders are prepared promptly and accurately
DELICIOUS FOOD AND DRINK
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To ensure the team consistently delivers delicious food by following the 6 Key Points of Production
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To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled
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To always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness
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Ensure How to Cards are used and followed consistently to deliver Pret standards
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Ensure Line Checks are carried out successfully and any improvement needs actioned
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To ensure no Made to Sell (MTS) rejects are on display in our Langars
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To continually develop the team’s knowledge about the quality of our food and coffee
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To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard
WELL-LOVED SHOP
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To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers
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To ensure that all safety checks are correctly monitored and recorded
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To take corrective action immediately on issues that affect customers, the team or sales
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To ensure the shop is clean, safe and the equipment is always well maintained
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To follow the Managing by Walking Around (MBWA)principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes
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To demonstrate due diligence and report and elevate any quality issues
SHOP PROFITABILITY
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To maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering& Production)
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Carry out ordering accurately and in line with the business needs
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Lead, monitor and follow up on Mystery Shopper requirements
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To ensure good stock control by following the 7 Steps of Unaccounted
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To ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety
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To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
GROWING SALES
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To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
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Support the execution of successful food launches
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Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met
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To support Marketplace opportunities
#J-18808-Ljbffr
kitchen-team member in Cheltenham employer: Dallas Holdings - Pret A Manger
Pret A Manger is an exceptional employer that prioritises quality and customer satisfaction, making it a fantastic place for Barista Leads to thrive. With a strong focus on team collaboration, ongoing training opportunities, and a vibrant work culture, employees are encouraged to develop their skills while delivering delightful experiences to customers. Located in a bustling environment, Pret offers a unique chance to be part of a brand that values both its people and the community.
Contact Details:
Dallas Holdings - Pret A Manger Recruitment Team
