At a Glance
- Tasks: Lead and inspire the team to deliver amazing service and delicious food.
- Company: Join Pret A Manger, a beloved brand known for its fresh food and friendly atmosphere.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic work environment with plenty of chances to develop your career.
- Why this job: Be part of a vibrant team that values kindness, honesty, and generosity.
- Qualifications: Leadership skills and a passion for great customer service are essential.
The predicted salary is between 31500 - 38500 £ per year.
- Pret A Manger - Shift Leader - Front of House
- THE RIGHT PRET PEOPLE
- Support and coach the team to ensure they reach their potential in both the shop and kitchen
- Support the training pathways to ensure training happens on time
- Lead by example and be hands-on when required
- Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities
- Coach the team for good performance by offering good regular feedback and praises
- AMAZING SERVICE
- Lead the Speed of Service principles
- To ensure the team consistently follows the 6 Key Pointsof Service
- Follow the MBWA principles
- Empower the team to deliver engaging Joy of Pret activities
- Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous
- Ensure the Coffee Calling System is followed efficiently
- To ensure all Marketplace orders are prepared promptly and accurately
- DELICIOUS FOOD AND DRINK
- To ensure the team consistently delivers delicious food by following the 6 Key Points of Production
- To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled
- To always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness
- Ensure How to Cards are used and followed consistently to deliver Pret standards
- Ensure Line Checks are carried out successfully and any improvement needs actioned
- To ensure no Made to Sell (MTS) rejects are on display in our Langars
- To continually develop the team’s knowledge about the quality of our food and coffee
- To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard
- WELL-LOVED SHOP
- To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers
- To ensure that all safety checks are correctly monitored and recorded
- To take corrective action immediately on issues that affect customers, the team or sales
- To ensure the shop is clean, safe and the equipment is always well maintained
- To follow the Managing by Walking Around (MBWA)principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes
- To demonstrate due diligence and report and escal any quality issues
- SHOP PROFITABILITY
- To maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering& Production)
- Carry out ordering accurately and in line with the business needs
- Lead, monitor and follow up on Mystery Shopper requirements
- To ensure good stock control by following the 7 Steps of Unaccounted
- To ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety
- To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
- GROWING SALES
- To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
- Support the execution of successful food launches
- Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met
- To support Marketplace opportunities
- #J-18808-Ljbffr
Shift Leader - Front of House in Stratford-upon-Avon employer: Dallas Holdings
Pret A Manger is an exceptional employer that values its team members by fostering a supportive and dynamic work culture. As a Shift Leader, you will benefit from comprehensive training and development opportunities, allowing you to grow your skills while working in a vibrant environment that prioritises customer satisfaction and teamwork. Located in a bustling area, you'll enjoy the unique advantage of being part of a company that champions food safety and service excellence, making every day rewarding and meaningful.
We think you need these skills to ace Shift Leader - Front of House in Stratford-upon-Avon
Team Leadership
Coaching Skills
Training and Development
Customer Service
Attention to Detail
Food Safety Standards
Health & Safety Compliance
