At a Glance
- Tasks: Assist in the daily operations of the surgery and provide excellent customer service.
- Company: Friendly GP practice focused on patient care and teamwork.
- Benefits: Flexible hours, personal development opportunities, and a supportive work environment.
- Other info: Opportunity to learn and grow in a dynamic healthcare setting.
- Why this job: Join a caring team and make a difference in patients' lives every day.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 23832 - 29128 £ per year.
We are currently looking for two Patient Advisors to work 15 hours a week who excel in customer service, have strong communication skills and team spirit. Must be able to cover holidays and sickness, with hours between 8am - 6.30pm.
We would prefer a candidate who has GP Practice experience, but ultimately, we are looking for the right person for the practice and will consider transferable skills. Ideally, the candidate will have experience of using clinical systems (we are using System One) and be familiar with tasks such as filing, coding, and recalling patients. The candidate will be someone who is able to manage change and contribute to Practice development. We require flexibility and willingness to partake in learning events and personal development.
The duties and responsibilities to be undertaken by members of the Practice administration are included in the job description and may include any or all of the items stated, which is not exhaustive. Duties may be varied from time to time under the direction of the Operations Manager, dependent on current and evolving Practice workload and staffing levels.
Job Summary: To assist the practice team in the day-to-day running of the surgery in a positive and courteous manner.
Job Responsibilities:
- Have a thorough knowledge and work in accordance with all practice policies and procedures.
- Pulling and filing notes, photocopying as requested, scanning/coding of hospital letters and results.
- Liaising with members of the practice team and community services as necessary.
- Handling completed repeat prescriptions for patients and checking names and addresses.
- Be able to cover all reception positions as necessary.
- Deal with home visit requests.
- Process repeat prescription requests in accordance with practice guidelines.
- Any other tasks allocated by Management.
Telephone Duties:
- Making appointments.
- Taking requests for prescriptions.
- Giving out results.
- Ambulance transport bookings.
- Home visit requests.
- Dealing with general enquiries and complaints.
- Contacting other providers.
Reception Duties:
- Register new patients and temporary residents.
- Greet and direct patients and visitors.
- Handing out prescriptions and recording in the book.
- Ensure outstanding queries are explained and handed over to the next shift, as necessary.
- Respond to needs of doctors and nurses during surgery.
- Collect payments from patients for non-NHS services.
- Filing and pulling Lloyd George envelopes when requested by doctors/scanning.
Prescriptions:
- Dealing with requests for repeat prescriptions.
- Raising prescriptions as per Practice protocols.
- Dealing with queries relating to repeat prescriptions.
General:
- Input and extract information from the Practice computer system.
- Observe health and safety guidelines at all times.
- General housekeeping (e.g. keeping reception and waiting areas tidy).
- Make refreshments for doctors and other team members, participate in washing up.
Other Duties:
- Any other reasonable duties as necessary.
Receptionist employer: Dallam Lane Medical Centre
Dallam Lane Medical Centre offers a supportive work environment with opportunities for professional development and training. The practice values strong customer service and communication skills, fostering a team-oriented culture. Employees can expect flexibility in their roles, contributing to both personal growth and practice development.
Contact Details:
Dallam Lane Medical Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Dallam Lane Medical Centre and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Dallam Lane Medical Centre and let us see your personality shine through!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Dallam Lane Medical Centre.
Get Familiar with Our Brand:Before applying, take some time to learn about Dallam Lane Medical Centre and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Dallam Lane Medical Centre
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Dallam Lane Medical Centre.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Dallam Lane Medical Centre will surely appreciate.
