At a Glance
- Tasks: Assist in the smooth running of the surgery and provide excellent customer service.
- Company: Join a friendly medical practice with a supportive team environment.
- Benefits: Flexible hours, personal development opportunities, and a chance to make a difference.
- Other info: Dynamic role with opportunities for growth in a caring community.
- Why this job: Be the first point of contact for patients and help improve their healthcare experience.
- Qualifications: Strong communication skills and a willingness to learn; GP practice experience preferred.
The predicted salary is between 23832 - 29128 £ per year.
We are currently looking for two Patient Advisors to work 15 hours a week who excel in customer service, have strong communication skills and team spirit. Must be able to cover holidays and sickness. Hours between 8am - 6.30pm.
We would prefer a candidate who has GP Practice experience, but ultimately, we are looking for the right person for the practice and will consider transferable skills. Ideally, the candidate will have experience of using clinical systems (we are using System One) and be familiar with tasks such as filing, coding, and recalling patients. The candidate will be someone who is able to manage change and contribute to Practice development. We require flexibility and willingness to partake in learning events and personal development.
The duties and responsibilities to be undertaken by members of the Practice administration are included in the job description and may include any or all of the items stated, which is not exhaustive. Duties may be varied from time to time under the direction of the Operations Manager, dependent on current and evolving Practice workload and staffing levels.
Main duties of the job
Job Summary: To assist the practice team in the day-to-day running of the surgery in a positive and courteous manner.
Job Responsibilities:
- To have a thorough knowledge and work in accordance with all practice policies and procedures.
- Pulling and filing notes.
- Photocopying as requested.
- Scanning/Coding of hospital letters and results.
- Liaising with members of the practice team and community services as necessary.
- Handling completed repeat prescriptions to patients and checking names and addresses.
- Be able to cover all reception positions as necessary.
- Deal with home visit requests.
- Process repeat prescription requests in accordance with practice guidelines.
- Any other tasks allocated by Management.
About us: Dallam Lane Medical Centre is a friendly practice with a population of 5000. We have 4 GPs (2 male, 2 female), 1 Practice Manager, 1 Practice Nurse, 1 Nurse Associate, and 1 Secretary.
Job responsibilities:
Receptionist Job Title: Responsible to: Practice Manager. Responsible for: N/A.
Job Purpose: To ensure that the reception area of the Practice runs smoothly, providing a high level of service to patients, doctors, nurses, and other members of the Practice team.
Duties and Responsibilities:
- Telephone Duties:
- Making appointments.
- Taking requests for prescriptions.
- Giving out results.
- Ambulance transport bookings.
- Home visit requests.
- Dealing with general enquiries and complaints.
- Contacting other providers.
- Reception Duties:
- Register new patients and temporary residents.
- Greet and direct patients and visitors.
- Making appointments.
- Handing out prescriptions and recording in book.
- Ensure outstanding queries are explained and handed over to the next shift, as necessary.
- Respond to needs of doctors and nurses during surgery.
- Collect payments from patients for non-NHS services.
- Deal with general enquiries and complaints.
- Filing:
- Pulling Lloyd George envelopes when requested by doctors/Scanning.
- Prescriptions:
- Dealing with requests for repeat prescriptions.
- Raising prescriptions as per Practice protocols.
- Dealing with queries relating to repeat prescriptions.
- General:
- Input and extract information from Practice computer system.
- Observe health and safety guidelines at all times.
- General housekeeping (e.g. keeping reception and waiting areas tidy).
- Make refreshments for doctors and other team members, participate in washing up.
- Any other reasonable duties as necessary.
Person Specification:
Experience, Knowledge and Skills: Good interpersonal and communication skills. Good computer skills. Experience of working in a GP practice.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist in Coalville employer: Dallam Lane Medical Centre
Dallam Lane Medical Centre offers a supportive work environment with opportunities for professional development and training. The practice values strong customer service and communication skills, fostering a team-oriented culture. Employees can expect flexibility in their roles, contributing to both personal growth and practice development.
Contact Details:
Dallam Lane Medical Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Coalville
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Check out local professional associations in health sciences. They often host networking events where you can meet people already working in the field and may even hear about part-time opportunities before they’re advertised!
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We think you need these skills to ace Receptionist in Coalville
Some tips for your application 🫡
Tailor Your CV to the Health Sciences Field:When you're applying for a part-time role in health sciences administration at Dallam Lane Medical Centre, make sure your CV highlights relevant experience in the healthcare sector. Include any internships or volunteer work in health settings, and showcase skills like organisation, communication, and familiarity with healthcare regulations. This will help us see how you fit into the team right from the get-go!
Highlight Your Administrative Skills:In the health sciences arena, administrative skills are crucial. Make sure to showcase experiences where you managed schedules, maintained records, or supported healthcare professionals in their tasks. Be specific about the tools and tools or software you’ve used, as this can set you apart from other candidates.
Emphasise Your Learning Mindset:For a part-time role like this, we’re looking for someone eager to learn and grow. Your cover letter is the perfect place to express your motivation for getting into health sciences administration. Share your career goals and what excites you about this field—passion often makes a lasting impression!
Apply Through Our Website!:Don't forget to complete your application through our website. It’s the easiest way for us to track your application and ensures you get all the relevant updates. Plus, we’ve streamlined the process to make it as smooth as possible—you've got this!
How to prepare for a job interview at Dallam Lane Medical Centre
✨Show Off Your Organisation Skills
In health sciences administration, being organised is key! Be ready to discuss how you manage multiple tasks and prioritise your work. Maybe share a story from your past where you successfully managed a heavy workload or improved a process – it’ll show how you can handle the part-time role effectively at Dallam Lane Medical Centre.
✨Brush Up on Relevant Software
You’ll likely be using specific health administration software, so get familiar with tools like Electronic Health Records (EHR) systems or practice management software. If you’ve had experience with any of these, be sure to highlight that during your interview, it’ll set you apart from other candidates.
✨Display Your Flexibility and Availability
Since this is a part-time role, be prepared to discuss your availability and how you plan to manage your time effectively. It’s crucial for employers to see that you're flexible and can fit into their schedule – be proactive in demonstrating your readiness to adapt to their needs at Dallam Lane Medical Centre.
✨Highlight Your Passion for Healthcare
Express your genuine interest in health sciences and how you want to contribute to the wellbeing of the community. Sharing a personal story or motivation that led you to apply for this specific role at Dallam Lane Medical Centre can really resonate with interviewers and show your commitment to the field.
