Service Manager

At Dalkia, we're driven by a shared purpose: tackling climate change and building a better, more sustainable future.

We bring together talented people who share knowledge, challenge each other and grow together.

Backed by EDF, Britain's biggest generator of low carbon electricity, we're a people-first culture.

With 5,000+ employees and £600m+ turnover, we combine the strength of a major group with a great culture, innovative mindset and inclusive values making Dalkia a great place to work and grow your career.

Job Purpose

To provide efficient, effective and professional administrative support to the management team and wider business, ensuring the smooth day-to-day operation of administrative processes and supporting the delivery of operational objectives.

Aims and Objectives

To contribute positively to the success of Dalkia by demonstrating the expected team behaviours, delivering high-quality administrative support and working collaboratively with colleagues across the business.

The role will support operational efficiency, maintain high standards of customer service and help protect Dalkia's reputation as a leading provider within the industry.

Key Responsibilities and Accountabilities

• Printing, preparing and collating engineers' job packs and associated documentation.
• Providing signalling administration and support.
• Maintaining and updating Salesforce records and information.
• Managing and distributing incoming general enquiries and telephone calls to the appropriate departments or individuals.
• Collating and processing engineer payroll information, ensuring accuracy and timely submission.
• Providing administrative support for client quotations and submissions.
• Raising purchase requisitions and supporting purchasing processes.
• Processing and maintaining Goods Received Note (GRN) documentation.
• Preparing and coordinating management and client reports.
• Coordinating supplier and subcontractor invoices, ensuring they are processed and submitted appropriately.
• Maintaining and administering WAITAM information and records.
• Branch-Specific Responsibilities
• Maintaining general office organisation and housekeeping standards.
• Managing incoming and outgoing post.
• Providing support with stores, stock management and purchasing activities.
• Ordering and maintaining office stationery supplies.
• Coordinating weekly office servicing requirements relating to fire and security systems.
• Arranging and coordinating travel requirements for engineers.
• Health & Safety

All employees are required to fulfil their legal duty to take reasonable care of their own health and safety, as well as that of others who may be affected by their actions or omissions.

Employees must follow all relevant health and safety policies, procedures, guidance and instructions.

Further details of individual responsibilities are outlined within Dalkia's Health & Safety Policy.

• Working Relationships Internal Relationships
• Management and operational teams.
• Internal customers and colleagues across the business.
• Other departments and support functions.
• External Relationships
• Clients and customers.
• Suppliers and subcontractors.
• Local authorities and other external stakeholders.

Person Specification Qualifications, Experience, Knowledge and Skills

The successful candidate should demonstrate the following knowledge, skills and experience:

Essential Requirements

• Previous experience in an administrative or office support role.
• Excellent IT and computer literacy skills.
• Good working knowledge of Microsoft Office applications, including Word, Excel and Outlook.
• Strong interpersonal and communication skills, with the ability to build effective working relationships.
• Excellent attention to detail and a high level of accuracy.
• Effective organisational, planning and time management skills.
• A proactive approach to problem-solving and the ability to

Our Values

• People First – It starts with health, safety and wellbeing
• Better Together – A collaborative team
• Trusted Partners – Dedicated to our clients' success
• Taking Responsibility – Making a positive difference
• Equity, Diversity & Inclusion

We're committed to an inclusive and fair recruitment process. If you need any adjustments please let us know, in confidence, our team is here to support you.