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- Tasks: Lead a dynamic Facilities Management team ensuring safety and service excellence.
- Company: Join Dalkia, a forward-thinking company prioritising client satisfaction and safety.
- Benefits: Up to £50,000 salary, 25 days holiday, private medical insurance, and flexible benefits.
- Why this job: Make a real impact in a role that champions safety and client-focused service.
- Qualifications: Proven leadership in facilities management with strong financial and operational skills.
- Other info: Enjoy career growth opportunities and a supportive, inclusive work environment.
The predicted salary is between 50000 - 50000 £ per year.
Dalkia have an opportunity for a Facilities Manager to lead their team overseeing the EDF offices in Gloucester Business Park. The Senior Facilities Manager will lead a customer-focused Facilities Management team, ensuring the delivery of the full spectrum of FM services in line with client, financial, and commercial requirements. This role requires strong leadership, financial acumen, and a commitment to safety, service excellence, and continuous improvement.
Main Responsibilities
- Health & Safety Leadership
- Champion a “safety first” culture across all FM operations.
- Ensure compliance with all Health, Safety and Environmental policies, codes of safe working, and statutory requirements.
- Proactively identify and challenge unsafe behaviours and promote safe working practices.
- Operational Management
- Oversee delivery of technical and non-technical FM services across client sites.
- Drive service excellence, ensuring consistent adherence to contractual KPI and SLA requirements.
- Implement and monitor continuous improvement initiatives to enhance efficiency, quality, and cost-effectiveness.
- Client & Stakeholder Engagement
- Build and maintain strong client relationships, acting as the key point of contact for all FM-related matters.
- Ensure high levels of client satisfaction through effective communication, responsiveness, and service delivery.
- Collaborate cross-functionally to support broader business and client objectives.
- Financial & Commercial Management
- Manage and control an FM budget.
- Monitor and report on WIP, debt, margin, cost control, and P&L performance.
- Deliver services within agreed financial parameters, ensuring commercial targets are consistently achieved.
- Team Leadership & Development
- Lead, motivate, and empower a diverse FM team, fostering a culture of accountability, collaboration, and continuous learning.
- Provide coaching and development to enhance team capabilities and succession planning.
- Embed an outstanding customer service culture within the team.
- Project Management
- Lead FM-related projects from initiation through to delivery, ensuring alignment with client and business requirements.
- Monitor project performance, budgets, and timelines to ensure successful outcomes.
Person Specification
- Strong leadership and strategic capability.
- Excellent communication and interpersonal skills.
- High level of customer service orientation.
- Analytical problem-solving with sound decision-making ability.
- Commercial awareness and financial acumen.
Experience
- Proven experience leading technical and customer service teams in FM.
- Demonstrable success in driving client satisfaction and delivering operational improvements.
- Track record of managing budgets and achieving commercial targets.
- Strong experience managing KPI/SLA performance.
- Facilities management (technical and non-technical services).
- Financial management (WIP, debt, margin, P&L).
- Health & Safety practices and compliance.
- People management and stakeholder engagement.
- Project management principles and delivery.
Benefits
- Salary: Up to £50,000
- 25 days holiday increasing with length of service, plus Bank Holidays + birthday off, + option to purchase additional 5 days
- Life Assurance
- Pension scheme
- Private medical insurance (after 1 year service)
- Employee recognition programmes which reward exceptional achievements
- Employee Referral bonus with generous bonuses for ‘referring a friend’
- The opportunity to use one working day per year volunteering to help the local community
- Flexible Benefits Scheme – including eye care voucher, store discounts for major retailers, salary sacrifice electric car vehicle lease scheme, personal IT equipment loans, impartial financial/savings guidance
- Company sick pay
- Access to wellbeing programmes
- Employee Assistance Programme - free, confidential 24/7 365 support on all lifestyle matters
- Full induction and training
- Smartphone and Tablet / laptop (where applicable for role)
- Uniform and PPE (where applicable for role)
- Access to our extensive career portal with career planner tool and online learning
At Dalkia, we are committed to equity, diversity, and inclusion. We ensure that every applicant is treated fairly and respectfully throughout our selection process. If you require any adjustments, please inform us in confidence. Our talent acquisition team is here to assist you.
Senior Facilities Manager - Safety-First, Client-Focused FM in Gloucester employer: Dalkia
Contact Detail:
Dalkia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Facilities Manager - Safety-First, Client-Focused FM in Gloucester
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the hunt for a Senior Facilities Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Dalkia and their approach to client-focused FM. Understand their values around safety and service excellence, and be ready to discuss how your experience aligns with their goals. Show them you’re not just another candidate, but the right fit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll have access to all the resources we offer to help you land that dream job.
We think you need these skills to ace Senior Facilities Manager - Safety-First, Client-Focused FM in Gloucester
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've motivated teams and driven service excellence in previous roles. Use specific examples to demonstrate your ability to lead and inspire.
Emphasise Safety First: Since this role champions a 'safety first' culture, it's crucial to mention your commitment to health and safety practices. Share any relevant experiences where you’ve implemented safety measures or improved compliance in your past positions.
Client Engagement is Key: Dalkia values strong client relationships, so don’t forget to showcase your communication skills. Talk about how you've built rapport with clients and ensured their satisfaction through effective service delivery. This will show us that you understand the importance of client-focused FM.
Be Financially Savvy: As financial management is a big part of this role, include details about your experience managing budgets and achieving commercial targets. We want to see your analytical skills in action, so feel free to share any successes in cost control or P&L performance.
How to prepare for a job interview at Dalkia
✨Know Your Safety Standards
Make sure you brush up on health and safety regulations relevant to facilities management. Be ready to discuss how you've championed a 'safety first' culture in your previous roles, as this is crucial for the Senior Facilities Manager position.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership style and how you've motivated teams in the past. Think about specific situations where you empowered your team or improved service delivery, as strong leadership is key for this role.
✨Understand Financial Management
Familiarise yourself with financial metrics like WIP, P&L, and cost control. Be prepared to discuss how you've managed budgets and achieved commercial targets in your previous positions, as financial acumen is essential for success.
✨Engage with Client-Centric Examples
Have a few stories ready that demonstrate your ability to build strong client relationships and ensure high levels of satisfaction. This could include times when you effectively communicated with clients or resolved issues promptly, showcasing your customer service orientation.