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- Tasks: Lead a dynamic Facilities Management team and ensure top-notch service delivery.
- Company: Join Dalkia, a forward-thinking company committed to safety and excellence.
- Benefits: Up to £50,000 salary, 25 days holiday, private medical insurance, and more.
- Why this job: Make a real impact in a role that champions safety and client satisfaction.
- Qualifications: Proven leadership experience in facilities management and strong financial skills.
- Other info: Enjoy flexible benefits and access to extensive career development resources.
The predicted salary is between 36000 - 60000 £ per year.
Dalkia have an opportunity for a Facilities Manager to lead their team overseeing the EDF offices in Gloucester Business Park. The Senior Facilities Manager will lead a customer-focused Facilities Management team, ensuring the delivery of the full spectrum of FM services in line with client, financial, and commercial requirements. This role requires strong leadership, financial acumen, and a commitment to safety, service excellence, and continuous improvement.
Main Responsibilities
- Health & Safety Leadership
- Champion a “safety first” culture across all FM operations.
- Ensure compliance with all Health, Safety and Environmental policies, codes of safe working, and statutory requirements.
- Proactively identify and challenge unsafe behaviours and promote safe working practices.
- Operational Management
- Oversee delivery of technical and non-technical FM services across client sites.
- Drive service excellence, ensuring consistent adherence to contractual KPI and SLA requirements.
- Implement and monitor continuous improvement initiatives to enhance efficiency, quality, and cost-effectiveness.
- Client & Stakeholder Engagement
- Build and maintain strong client relationships, acting as the key point of contact for all FM-related matters.
- Ensure high levels of client satisfaction through effective communication, responsiveness, and service delivery.
- Collaborate cross-functionally to support broader business and client objectives.
- Financial & Commercial Management
- Manage and control an FM budget.
- Monitor and report on WIP, debt, margin, cost control, and P&L performance.
- Deliver services within agreed financial parameters, ensuring commercial targets are consistently achieved.
- Team Leadership & Development
- Lead, motivate, and empower a diverse FM team, fostering a culture of accountability, collaboration, and continuous learning.
- Provide coaching and development to enhance team capabilities and succession planning.
- Embed an outstanding customer service culture within the team.
- Project Management
- Lead FM-related projects from initiation through to delivery, ensuring alignment with client and business requirements.
- Monitor project performance, budgets, and timelines to ensure successful outcomes.
Person Specification
- Strong leadership and strategic capability.
- Excellent communication and interpersonal skills.
- High level of customer service orientation.
- Analytical problem-solving with sound decision-making ability.
- Commercial awareness and financial acumen.
Experience
- Proven experience leading technical and customer service teams in FM.
- Demonstrable success in driving client satisfaction and delivering operational improvements.
- Track record of managing budgets and achieving commercial targets.
- Strong experience managing KPI/SLA performance.
- Facilities management (technical and non-technical services).
- Financial management (WIP, debt, margin, P&L).
- Health & Safety practices and compliance.
- People management and stakeholder engagement.
- Project management principles and delivery.
Benefits
- Salary: Up to £50,000
- 25 days holiday increasing with length of service, plus Bank Holidays + birthday off, + option to purchase additional 5 days
- Life Assurance
- Pension scheme
- Private medical insurance (after 1 year service)
- Employee recognition programmes which reward exceptional achievements
- Employee Referral bonus with generous bonuses for ‘referring a friend’
- The opportunity to use one working day per year volunteering to help the local community
- Flexible Benefits Scheme – including eye care voucher, store discounts for major retailers, salary sacrifice electric car vehicle lease scheme, personal IT equipment loans, impartial financial/savings guidance
- Company sick pay
- Access to wellbeing programmes
- Employee Assistance Programme - free, confidential 24/7 365 support on all lifestyle matters
- Full induction and training
- Smartphone and Tablet / laptop (where applicable for role)
- Uniform and PPE (where applicable for role)
- Access to our extensive career portal with career planner tool and online learning
At Dalkia, we are committed to equity, diversity, and inclusion. We ensure that every applicant is treated fairly and respectfully throughout our selection process. If you require any adjustments, please inform us in confidence. Our talent acquisition team is here to assist you.
Facilities Manager in Cheltenham employer: Dalkia
Contact Detail:
Dalkia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values, especially around safety and service excellence. This will help you tailor your responses and show you're a perfect fit for their team.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've motivated teams or improved service delivery in previous roles. This will demonstrate your capability to lead at Dalkia.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Facilities Manager in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Facilities Manager role. Highlight your leadership experience, financial management skills, and any relevant FM projects you've led. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about facilities management and how you can contribute to our team. Be sure to mention specific examples that demonstrate your customer service orientation and problem-solving abilities.
Showcase Your Achievements: When detailing your experience, focus on your achievements rather than just responsibilities. Use metrics where possible to show how you've driven client satisfaction or improved operational efficiency. We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Dalkia
✨Know Your Safety Standards
As a Facilities Manager, you'll need to champion a 'safety first' culture. Brush up on the latest Health, Safety, and Environmental policies before your interview. Be ready to discuss how you've implemented safety measures in past roles and how you plan to uphold these standards at Dalkia.
✨Showcase Your Financial Savvy
This role requires strong financial acumen, so be prepared to talk about your experience managing budgets and achieving commercial targets. Bring examples of how you've monitored WIP, debt, and P&L performance in previous positions to demonstrate your capability.
✨Demonstrate Client Engagement Skills
Client satisfaction is key in this role. Think of specific instances where you've built strong client relationships or improved service delivery. Highlight your communication skills and how you've effectively engaged stakeholders to meet their needs.
✨Lead with Examples
Leadership is crucial for this position. Prepare to share stories that illustrate your ability to lead and motivate a diverse team. Discuss how you've fostered a culture of accountability and collaboration, and any coaching or development initiatives you've implemented.