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- Tasks: Coordinate fire and security services, ensuring smooth communication between clients and engineers.
- Company: Join Dalkia, a respected leader in Fire & Security services.
- Benefits: Gain valuable experience in a supportive team with real responsibility.
- Other info: Opportunity for growth within a dynamic and collaborative organisation.
- Why this job: Make an impact in a fast-paced environment while delivering excellent customer service.
- Qualifications: Previous admin experience, strong IT skills, and excellent communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
Dalkia – Fire & Security is looking for an organised and proactive Service Co-ordinator on a 12 month fixed term basis to join our growing team. This role is central to the smooth delivery of our fire and security services, ensuring reactive and planned works are efficiently coordinated between our clients, engineers, and subcontractors. If you enjoy working in a fast-paced environment, are confident handling multiple priorities, and take pride in delivering excellent customer service, we’d love to hear from you.
Key Responsibilities
- Handle incoming service calls and requests
- Allocate jobs to field engineers and subcontractors
- Coordinate reactive, planned, and maintenance works
- Arrange maintenance and service appointments directly with clients and end users
- Manage and monitor pending calls, escalating where required
- Coordinate engineer revisits and on-call administration
- Review and process electronic timesheets
- Issue planned maintenance schedules to clients and service managers
- Maintain and update client portals and internal systems
- Set up and amend maintenance contracts
- Raise purchase orders and issue to subcontractors
- Prepare job packs for Service and Operations Managers
- Update Goods Received Notes (GRNs)
- Monitor KPIs and support the team in achieving monthly targets
- Liaise with Service and Operations Managers on performance and workload
Health & Safety
All employees are expected to take reasonable care for their own health and safety and that of others, in line with Dalkia’s Health & Safety policies and procedures.
Who We’re Looking For
Essential Experience & Skills
- Previous administration or coordination experience
- Strong IT and computer literacy skills
- Excellent communication and interpersonal skills
- Highly organised, adaptable, and flexible
- Reliable, proactive, and able to manage multiple tasks
Key Competencies
- Strong teamwork and collaboration skills
- Ability to plan, organise, and prioritise workload effectively
- Clear and confident communicator
- Commercial awareness and cost-conscious mindset
- Risk-aware with attention to detail
- Adaptable and responsive to changing priorities
- Customer-focused with a commitment to service excellence
- Self-motivated with a drive to deliver high standards
Why Join Dalkia?
- Be part of a respected and growing organisation
- Work in a supportive and collaborative team
- Opportunity to develop within a leading Fire & Security business
- Varied role with real responsibility and impact
Interested? Apply now via Indeed or LinkedIn, or contact us for more information.
Service Coordinator in Warrington employer: Dalkia UK
Contact Detail:
Dalkia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the fire and security industry on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to service coordination. Think about how your skills match the role and be ready to share examples of your past experiences that highlight your organisational prowess.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with any software or tools mentioned in the job description. Being able to discuss your proficiency with these during an interview can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Coordinator in Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Coordinator role. Highlight your previous administration or coordination experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Dalkia – Fire & Security. Share specific examples of how you've handled multiple priorities and delivered excellent customer service in the past. We love a good story!
Show Off Your IT Skills: Since strong IT and computer literacy skills are essential, don’t forget to mention any relevant software or tools you’re familiar with. If you've worked with client portals or internal systems before, let us know! We appreciate tech-savvy candidates.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application more efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Dalkia UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Coordinator role. Familiarise yourself with the key responsibilities and skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Show Off Your Organisational Skills
As a Service Coordinator, being organised is crucial. Prepare examples from your past experiences where you successfully managed multiple tasks or coordinated projects. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your ability to handle a fast-paced environment.
✨Communicate Clearly and Confidently
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently. During the interview, listen carefully to the questions and respond thoughtfully. Don’t hesitate to ask for clarification if you need it – it shows you’re engaged and keen to provide the right answers.
✨Demonstrate Customer Focus
Dalkia values customer service excellence, so be prepared to discuss how you’ve gone above and beyond for clients in previous roles. Share specific examples that highlight your commitment to delivering high standards and your proactive approach to resolving issues.