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For Companies At a Glance
- Tasks: Coordinate service calls and support engineering teams in a dynamic environment.
- Company: Join Dalkia, a leader in Fire & Security with a commitment to excellence.
- Benefits: Receive structured training, mentoring, and the chance to progress your career.
- Other info: Enjoy a supportive team culture with opportunities for growth.
- Why this job: Kickstart your career in a fast-paced industry while making a real impact.
- Qualifications: Strong IT skills, excellent communication, and a willingness to learn.
The predicted salary is between 18000 - 25000 £ per year.
Location: Edinburgh
About the Role
Dalkia is offering an exciting opportunity for an Apprenticeship Service Co-ordinator to join our Fire & Security division. This apprenticeship provides structured training, hands-on experience, and mentoring to develop the skills and knowledge required to progress into a fully competent Service Co-ordinator. You will support the coordination of reactive, planned, and service installation works between clients and engineering teams, helping us maintain high service standards and strong customer relationships.
Key Responsibilities
- Assist with incoming service calls and log jobs accurately on internal systems
- Support prioritisation of reactive and planned maintenance works
- Help allocate jobs to Field/Service Technicians and approved subcontractors
- Assist in coordinating engineer revisits and maintenance schedules
- Update internal systems and client portals accurately
- Support the creation and issuing of job packs
- Arrange reactive and planned maintenance appointments
- Maintain professional communication with clients, engineers, and internal teams
- Assist with performance reporting, KPI monitoring, and escalation processes
- Support Service and Operations Managers with administrative tasks
Training & Development
- Full training on systems, processes, and service coordination
- Ongoing mentoring from experienced Service Co-ordinators and Managers
- Opportunity to progress into a Service Co-ordinator role upon successful completion
What We're Looking For
- Administration experience
- Strong IT and computer literacy skills
- Excellent communication and interpersonal skills
- Organised, reliable, and adaptable approach to work
- Ability to work in a fast-paced environment
- Good attention to detail and time management
- Self-motivated with a willingness to learn
Health & Safety
All employees must take reasonable care for the health and safety of themselves and others and follow company policies and procedures.
At Dalkia, we are committed to maintaining our industry-leading reputation and delivering exceptional customer service. If you are looking to start your career within Fire & Security service coordination, we would love to hear from you.
Apprenticeship Service Coordinator (Fire & Security) in Townhill employer: Dalkia UK
Contact Detail:
Dalkia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprenticeship Service Coordinator (Fire & Security) in Townhill
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dalkia Fire & Security. Understand their values, services, and recent projects. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to service coordination and customer service. Think about examples from your past experiences that highlight your skills in administration and communication.
✨Tip Number 3
Show off your organisational skills! During the interview, be ready to discuss how you manage multiple tasks and prioritise effectively. Use specific examples to demonstrate your ability to stay organised in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds.
We think you need these skills to ace Apprenticeship Service Coordinator (Fire & Security) in Townhill
Some tips for your application 🫡
Understand the Role: Before you dive into your application, make sure you really get what the Apprenticeship Service Coordinator role is all about. Check out the responsibilities and tasks listed in the job description so you can tailor your application to show how you fit the bill.
Show Off Your Skills: When writing your application, highlight your administration experience and IT skills. Use examples from your past that demonstrate your excellent communication and organisational abilities. We want to see how you can bring value to our team!
Be Professional Yet Personal: While it’s important to maintain a professional tone, don’t be afraid to let your personality shine through. We love seeing applicants who are self-motivated and eager to learn, so share a bit about what drives you and why you’re excited about this opportunity.
Apply Through Our Website: Make sure you submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Dalkia UK
✨Know the Role Inside Out
Before your interview, make sure you fully understand the responsibilities of an Apprenticeship Service Coordinator. Familiarise yourself with the tasks mentioned in the job description, like coordinating service calls and managing schedules. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively communicated in past roles. Think about times when you had to liaise with clients or team members, and be ready to discuss how you maintained professionalism and clarity in those situations.
✨Demonstrate Your Organisational Skills
Being organised is key for this position. Bring up specific instances where you've successfully managed multiple tasks or projects at once. You could even mention tools or methods you use to stay organised, as this shows you're proactive and ready to handle the fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.