Regional Operations Manager

Dalkia UK is one of the UK’s leading technical and energy services providers, at the forefront of delivering net zero solutions to a wide range of clients in private and public sector across the UK. With a talented workforce of over 4,000 people, Dalkia UK rises to the challenges of today’s world to create a sustainable, prosperous, resilient society and a Net Zero UK. Dalkia is committed to building quality relationships to drive long term value for our clients through innovative solutions and services.

Dalkia UK delivers a wide range of energy, engineering and facilities services, as well as specialist services in systems integration, fire & safety systems and critically controlled environments. At Dalkia Energy Services, we develop, deliver, and operate sustainable energy services and solutions to help the transition into an effective Net Zero future. Our solutions are tailored to specific needs and result in significant cost savings, improved efficiency, resilience, and a healthier environment.

Role Overview

The Regional Operations Manager has day to day responsibility for overseeing the delivery of a portfolio of Energy Performance Contracts (EPC) projects. They will have line management responsibility for a multi-disciplinary delivery team including oversight of key third party contractors, working closely with teams from across the business (QSHE, Commercial and Engineering) to ensure successful completion of the project(s).

Key Responsibilities & Accountabilities

• Operational
  • Ownership of key Cost, Time and Quality deliverables on all delivery projects, within the portfolio.
  • Develop, operate, and maintain all relevant programme and commercial reporting internally as well as externally through the ownership of Client Project Board reporting agendas and documentation working with the Project Managers.
  • Own internal reporting for all aspects of the EPC projects, ensuring key QSHE and programme risks and issues are escalated to Project Director, along with regular cash flow updates.
  • Work with commercial managers to ensure project governance is adhered to, ensuring deliverables are met, and all output actions are recorded and tracked.
  • Support the preparation of all clients reporting with Project Managers for Project Boards, and other client meetings as required.
  • Oversight of key third party subcontractors and suppliers, to ensure key deliverables are met.
• QSHE
  • Support the strategic QSHE agenda across the portfolio of projects and providing implementation leadership alongside the QSHE Manager for all QSHE reporting, and new initiatives.
  • Responsible for the safe operation of all DES projects Implementation and ongoing development of DES, safety policies including guidance and regulations.
  • Support the QSHE Manager in all investigation and site reporting process following any accident or incident on a DES site.
  • Own all internal and external communications in relation to reporting escalation and lessons learned activities.
• People
  • Support and develop the delivery team, identifying their individual specialised training needs to support their professional development, or improve specific business outcome.
• Strategic
  • Support the Project Director in the oversight and management of continuous improvement activities, including the implementation of an integrated management system.
  • Continually monitor the content and value add of all reporting processes/forms and review on a regular basis with the Project Director to identify opportunities to simplify or refine existing KPI’s.
  • Identify long term delivery risks and work with all internal and external stakeholders to agree cost effective mitigation strategies then own the implementation.
• Business Development
  • Support the strategic growth of the business, through the identification and development of expansion opportunities and new projects for the regional team.
  • Support the Business Development Director and IGP team in the development of bid and early-stage development works (focus on delivery logistics, political considerations and lessons learned from other projects).

The above list is not exhaustive and can change due to business requirements.

Knowledge, Skills, Education & Experience

• Over 10 years in senior project management roles on engineering design and construction projects.
• Demonstrable experience managing a portfolio of projects and working with a team of project managers in a commercial environment.
• Experience in managing client, sub-contractor and internal stakeholders.
• Sound commercial acumen, with experience of being responsible for project P&L and in-depth knowledge of Energy Performance Contracts.
• Working knowledge of the NEC and JCT forms of construction contract.
• Relevant industry experience and knowledge of the target market.
• Eligible to live and work in the UK with a valid driver’s license.

Beneficial Experience, Qualifications & Training

• Construction or engineering degree.
• APM qualified, and active member of APM institute preferred.
• Experience in building internal processes and procedures in a growing business.

Attributes

• Must have a passion for sustainability through energy and carbon reduction.
• Target driven and results focussed individual.
• Natural leader and motivator of people.
• Comfortable communicating with all levels of Senior Management and External Senior Stakeholders.

Benefits

• Pension Scheme with 6% employer contribution.
• Private Medical Insurance.
• Health cash back plan where you can claim back costs such as dental, optical and medical.
• Life assurance at 4 times your basic salary.
• Cycle to work scheme.
• An electric vehicle scheme – where we help you lease an electric vehicle for a fixed monthly cost to yourself (after 3 months service and post probationary period).
• Access to My Perks, where you can access hundreds of offers to help you save on your purchases (online and in person).
• Access to our training portal and other approved training.
• Reimbursement for one professional membership fee relevant to your role.
• All the necessary equipment to perform your job role, such as laptop and mobile phone.

Due to the high volume of applications we receive, we are unable to provide individual feedback. If you do not hear from us within four weeks of submitting your application, please assume that you have been unsuccessful on this occasion.