At a Glance
- Tasks: Lead quality strategy and drive continuous improvement across five divisions.
- Company: Dalkia, committed to tackling climate change and sustainability.
- Benefits: Autonomy, visibility, and support for meaningful organisational change.
- Other info: Opportunity to establish quality as a competitive advantage.
- Why this job: Shape quality strategy and influence senior decision-making in a large-scale business.
- Qualifications: Proven experience in quality leadership and operational excellence.
The predicted salary is between 80000 - 100000 € per year.
At Dalkia, we’re driven by a shared purpose: tackling climate change and building a better, more sustainable future.
We’re looking for a strategic and commercially minded quality leader to shape and deliver Dalkia UK’s group-wide quality vision across five divisions. This is a high-impact leadership opportunity with responsibility for embedding a consistent, business-wide approach to quality, continuous improvement, governance, and operational performance.
Reporting into senior leadership, you’ll play a critical role in aligning quality strategy with business objectives, influencing stakeholders across the organisation, and driving a culture focused on accountability, efficiency, customer outcomes, and “right first time” delivery.
This role goes beyond quality assurance - it’s about transforming how the business operates, improving performance at scale, and positioning quality as a key enabler of strategic growth and operational excellence.
As Head of Quality & Continuous Improvement:
- Develop and implement a group-wide quality and continuous improvement strategy aligned to Dalkia UK’s operational and commercial objectives.
- Provide strategic leadership across five divisions, driving consistency, governance, and measurable improvements in quality performance.
- Lead cross-functional improvement programmes focused on reducing waste, increasing efficiency, improving compliance, and enhancing customer outcomes.
- Establish and enhance group-wide quality management systems, frameworks, standards, and reporting mechanisms.
- Drive operational excellence initiatives that improve business performance and support long-term strategic growth.
- Act as the organisation’s subject matter expert on quality, governance, assurance, and continuous improvement.
- Provide oversight and assurance across the supply chain, ensuring robust quality standards and compliance requirements are maintained.
- Use data, insight, and performance metrics to identify trends, risks, and opportunities for improvement.
Proven experience leading quality, operational excellence, or business improvement initiatives within a large, complex organisation is essential. Experience operating across multiple business units or divisions, driving alignment and consistency at scale is also required. Strong knowledge of quality management systems, governance frameworks, assurance processes, and continuous improvement methodologies is necessary. Experience within regulated or high-hazard industries such as construction, engineering, energy, nuclear, infrastructure, manufacturing, or petrochemical environments is preferred. A track record of delivering measurable improvements in operational performance, efficiency, compliance, and customer satisfaction is crucial.
This is a rare opportunity to shape and influence quality strategy across an evolving national business operating at significant scale. You’ll have the visibility, autonomy, and support to drive meaningful organisational change, influence senior decision-making, and establish quality as a true competitive advantage across Dalkia UK.
If you require any adjustments or support, please let us know in confidence — our team is here to help.
Quality Assurance Director employer: Dalkia UK
At Dalkia, we pride ourselves on being an exceptional employer committed to sustainability and innovation. Our collaborative work culture fosters accountability and continuous improvement, providing employees with ample opportunities for professional growth and development. With a focus on strategic leadership and operational excellence, you will have the chance to make a significant impact while working in a supportive environment that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Director
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. The more you engage with others, the better your chances of hearing about opportunities that might not even be advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to quality and continuous improvement, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your achievements! When discussing your past roles, focus on specific examples where you’ve driven quality improvements or operational excellence. Use data to back up your claims – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make a difference. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Quality Assurance Director
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences that align with the Quality Assurance Director role. Highlight your strategic leadership experience and how it relates to Dalkia's mission of tackling climate change.
Showcase Your Achievements:Don’t just list your responsibilities; focus on your achievements in previous roles. Use metrics and examples to demonstrate how you've driven quality improvements and operational excellence in past positions.
Be Authentic:Let your personality shine through in your application. We want to see who you are beyond your qualifications. Share your passion for quality assurance and how it aligns with Dalkia’s vision for a sustainable future.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. This ensures it reaches the right people and shows you're serious about joining our team at Dalkia.
How to prepare for a job interview at Dalkia UK
✨Understand the Company’s Vision
Before your interview, dive deep into Dalkia's mission and values. Familiarise yourself with their approach to tackling climate change and how quality assurance plays a role in that. This will help you align your answers with their goals and demonstrate your commitment to their purpose.
✨Showcase Your Strategic Mindset
Prepare examples from your past experiences where you've successfully implemented quality strategies across multiple divisions. Highlight how you’ve driven consistency and measurable improvements in quality performance. This will show them you have the strategic and commercial mindset they’re looking for.
✨Emphasise Cross-Functional Leadership
Be ready to discuss how you've led cross-functional teams in previous roles. Share specific instances where you’ve influenced stakeholders and driven a culture of accountability and efficiency. This is crucial for a leadership role like this one, so make sure your examples are clear and impactful.
✨Data-Driven Decision Making
Dalkia values data and insights for identifying trends and opportunities. Prepare to talk about how you've used performance metrics in the past to drive improvements. Bring examples of how your data-driven approach has led to successful outcomes in quality assurance or operational excellence.
