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- Tasks: Coordinate fire and security services, ensuring smooth operations and excellent customer service.
- Company: Join Dalkia, a respected leader in Fire & Security services.
- Benefits: Gain valuable experience in a supportive team with real responsibility.
- Other info: Opportunity for growth within a dynamic and collaborative organisation.
- Why this job: Make an impact in a fast-paced environment while developing your skills.
- Qualifications: Previous admin experience, strong IT skills, and excellent communication.
The predicted salary is between 30000 - 40000 £ per year.
Dalkia – Fire & Security is looking for an organised and proactive Service Co-ordinator on a 12 month fixed term basis to join our growing team. This role is central to the smooth delivery of our fire and security services, ensuring reactive and planned works are efficiently coordinated between our clients, engineers, and subcontractors. If you enjoy working in a fast-paced environment, are confident handling multiple priorities, and take pride in delivering excellent customer service, we’d love to hear from you.
Key Responsibilities
- Handle incoming service calls and requests
- Allocate jobs to field engineers and subcontractors
- Coordinate reactive, planned, and maintenance works
- Arrange maintenance and service appointments directly with clients and end users
- Manage and monitor pending calls, escalating where required
- Coordinate engineer revisits and on-call administration
- Review and process electronic timesheets
- Issue planned maintenance schedules to clients and service managers
- Maintain and update client portals and internal systems
- Set up and amend maintenance contracts
- Raise purchase orders and issue to subcontractors
- Prepare job packs for Service and Operations Managers
- Update Goods Received Notes (GRNs)
- Monitor KPIs and support the team in achieving monthly targets
- Liaise with Service and Operations Managers on performance and workload
Health & Safety
All employees are expected to take reasonable care for their own health and safety and that of others, in line with Dalkia’s Health & Safety policies and procedures.
Who We’re Looking For
Essential Experience & Skills
- Previous administration or coordination experience
- Strong IT and computer literacy skills
- Excellent communication and interpersonal skills
- Highly organised, adaptable, and flexible
- Reliable, proactive, and able to manage multiple tasks
Key Competencies
- Strong teamwork and collaboration skills
- Ability to plan, organise, and prioritise workload effectively
- Clear and confident communicator
- Commercial awareness and cost-conscious mindset
- Risk-aware with attention to detail
- Adaptable and responsive to changing priorities
- Customer-focused with a commitment to service excellence
- Self-motivated with a drive to deliver high standards
Why Join Dalkia?
- Be part of a respected and growing organisation
- Work in a supportive and collaborative team
- Opportunity to develop within a leading Fire & Security business
- Varied role with real responsibility and impact
Interested? Apply now via Indeed or LinkedIn, or contact us for more information.
Service Coordinator in Manchester employer: Dalkia UK
Contact Detail:
Dalkia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the fire and security industry on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research Dalkia’s values and recent projects. Being able to chat about their work shows you’re genuinely interested and ready to jump in.
✨Tip Number 3
Practice your communication skills. As a Service Coordinator, you'll need to juggle multiple tasks and communicate effectively. Role-play with a friend or family member to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Service Coordinator in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous administration or coordination experience, as well as your strong IT skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Coordinator role. Share specific examples of how you've handled multiple tasks and delivered excellent customer service in the past.
Show Off Your Communication Skills: Since this role involves liaising with clients and engineers, it's crucial to demonstrate your communication skills. Whether it's in your CV or cover letter, make sure to showcase your ability to communicate clearly and confidently.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Dalkia UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Coordinator role at Dalkia. Familiarise yourself with their fire and security services, and think about how your previous experience aligns with the key responsibilities listed in the job description.
✨Show Off Your Organisational Skills
As a Service Coordinator, being organised is crucial. Prepare examples from your past work where you successfully managed multiple tasks or coordinated projects. This will demonstrate your ability to handle the fast-paced environment they’re looking for.
✨Communicate Clearly and Confidently
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask during the interview to show your interest and engagement.
✨Demonstrate Customer Focus
Dalkia values customer service excellence. Think of specific instances where you went above and beyond for a client or resolved a challenging situation. Highlighting these experiences will showcase your commitment to delivering high standards.