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- Tasks: Coordinate fire and security services, ensuring smooth operations and excellent customer service.
- Company: Join Dalkia, a leading Fire & Security business with a focus on growth.
- Benefits: Gain valuable experience in a fast-paced environment with opportunities for development.
- Other info: Enjoy a dynamic role with potential for career advancement.
- Why this job: Be at the heart of service delivery and make a real difference in safety.
- Qualifications: Strong IT skills, organisational abilities, and a customer-focused mindset.
The predicted salary is between 30000 - 40000 £ per year.
Dalkia – Fire & Security is looking for an organised and proactive Service Co-ordinator on a 12 month fixed term basis to join our growing team. This role is central to the smooth delivery of our fire and security services, ensuring reactive and planned works are efficiently coordinated between our clients, engineers, and subcontractors.
If you enjoy working in a fast-paced environment, are confident handling multiple priorities, and take pride in delivering excellent customer service, we’d love to hear from you.
- Handle incoming service calls and requests
- Allocate jobs to field engineers and subcontractors
- Arrange maintenance and service appointments directly with clients and end users
- Issue planned maintenance schedules to clients and service managers
- Raise purchase orders and issue to subcontractors
- Prepare job packs for Service and Operations Managers
- Monitor KPIs and support the team in achieving monthly targets
- Liaise with Service and Operations Managers on performance and workload
All employees are expected to take reasonable care for their own health and safety and that of others, in line with Dalkia’s Health & Safety policies and procedures.
Strong IT and computer literacy skills
Highly organised, adaptable, and flexible
Commercial awareness and cost-conscious mindset
Risk-aware with attention to detail
Customer-focused with a commitment to service excellence
Opportunity to develop within a leading Fire & Security business
Disability Services Manager (Children and Young People) in Manchester employer: Dalkia UK
Contact Detail:
Dalkia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Disability Services Manager (Children and Young People) in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the fire and security industry, especially those who work at Dalkia. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Dalkia’s services and recent projects. Show us you’re not just another candidate but someone who genuinely cares about delivering excellent customer service.
✨Tip Number 3
Practice your responses to common interview questions. Think about how your skills in organisation and multitasking can shine in a fast-paced environment like ours. We want to see how you handle pressure!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at Dalkia.
We think you need these skills to ace Disability Services Manager (Children and Young People) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Service Co-ordinator. Highlight your organisational skills and experience in coordinating services, as these are key for us at Dalkia.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for customer service and your ability to handle multiple priorities. Let us know why you’re excited about joining our team!
Showcase Your IT Skills: Since strong IT skills are essential for this role, don’t forget to mention any relevant software or tools you’re familiar with. We want to see how tech-savvy you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Dalkia UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Co-ordinator. Familiarise yourself with how to handle service calls, allocate jobs, and manage maintenance schedules. This will show that you're proactive and genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple priorities. Be ready to discuss how you keep track of tasks and ensure everything runs smoothly, especially in a fast-paced environment.
✨Demonstrate Customer Service Excellence
Dalkia values excellent customer service, so think of specific instances where you've gone above and beyond for clients. Highlight your commitment to service excellence and how you handle challenging situations with a customer-focused mindset.
✨Be Ready to Discuss KPIs and Performance
Understanding key performance indicators (KPIs) is crucial for this role. Brush up on what KPIs are relevant to service coordination and be prepared to discuss how you’ve monitored or contributed to achieving targets in previous roles. This will show your commercial awareness and attention to detail.