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- Tasks: Coordinate fire and security services, ensuring smooth operations and excellent customer service.
- Company: Join Dalkia, a leading Fire & Security business with a focus on growth.
- Benefits: Full-time permanent role with opportunities for professional development.
- Other info: Fast-paced environment with potential for career advancement.
- Why this job: Be part of a dynamic team and make a real difference in safety services.
- Qualifications: Strong IT skills, organisational abilities, and a customer-focused mindset.
The predicted salary is between 30000 - 40000 £ per year.
Dalkia – Fire & Security is looking for an organised and proactive Service Co-ordinator on a 12 month fixed term basis to join our growing team. This role is central to the smooth delivery of our fire and security services, ensuring reactive and planned works are efficiently coordinated between our clients, engineers, and subcontractors.
If you enjoy working in a fast-paced environment, are confident handling multiple priorities, and take pride in delivering excellent customer service, we’d love to hear from you.
- Handle incoming service calls and requests
- Allocate jobs to field engineers and subcontractors
- Arrange maintenance and service appointments directly with clients and end users
- Issue planned maintenance schedules to clients and service managers
- Raise purchase orders and issue to subcontractors
- Prepare job packs for Service and Operations Managers
- Monitor KPIs and support the team in achieving monthly targets
- Liaise with Service and Operations Managers on performance and workload
All employees are expected to take reasonable care for their own health and safety and that of others, in line with Dalkia’s Health & Safety policies and procedures.
Strong IT and computer literacy skills
Highly organised, adaptable, and flexible
Commercial awareness and cost-conscious mindset
Risk-aware with attention to detail
Customer-focused with a commitment to service excellence
Opportunity to develop within a leading Fire & Security business
Adult Service Co-ordinator (Full Time) (Permanent) in Manchester employer: Dalkia UK
Contact Detail:
Dalkia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Adult Service Co-ordinator (Full Time) (Permanent) in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the fire and security industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Dalkia and understanding their services. Show them you’re not just another candidate; demonstrate your knowledge about their operations and how you can contribute to their success.
✨Tip Number 3
Practice your communication skills! As a Service Co-ordinator, you'll need to juggle multiple priorities and liaise with various stakeholders. Mock interviews with friends can help you articulate your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Adult Service Co-ordinator (Full Time) (Permanent) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Co-ordinator role. Highlight your organisational skills and experience in coordinating services, as these are key for us at Dalkia. Use specific examples that showcase your ability to handle multiple priorities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about fire and security services and how your customer service skills can contribute to our team. Keep it concise but engaging – we want to see your personality!
Show Off Your IT Skills: Since strong IT skills are essential for this role, don’t forget to mention any relevant software or tools you’re familiar with. If you’ve used any systems for job allocation or scheduling, let us know – it’ll give you an edge!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Dalkia UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Co-ordinator. Familiarise yourself with how to handle service calls, allocate jobs, and manage maintenance schedules. This will show that you're proactive and genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple priorities. Be ready to discuss how you keep track of tasks and ensure everything runs smoothly, especially in a fast-paced environment.
✨Demonstrate Customer Service Excellence
Dalkia values excellent customer service, so think of specific instances where you've gone above and beyond for clients. Highlight your commitment to service excellence and how you handle challenging situations with customers to showcase your customer-focused mindset.
✨Be Ready to Discuss KPIs and Performance
Understanding key performance indicators (KPIs) is crucial for this role. Brush up on what KPIs are relevant to service coordination and be prepared to discuss how you’ve monitored or contributed to achieving targets in previous roles. This will demonstrate your commercial awareness and attention to detail.