At a Glance
- Tasks: Lead quality strategy and drive continuous improvement across five divisions.
- Company: Dalkia, committed to tackling climate change and sustainability.
- Benefits: Autonomy, visibility, and support to drive meaningful change.
- Other info: Opportunity to make a real impact in a dynamic, evolving business.
- Why this job: Shape quality strategy and influence senior decision-making in a large organisation.
- Qualifications: Proven experience in quality leadership and operational excellence.
The predicted salary is between 60000 - 80000 € per year.
At Dalkia, we’re driven by a shared purpose: tackling climate change and building a better, more sustainable future.
We’re looking for a strategic and commercially minded quality leader to shape and deliver Dalkia UK’s group-wide quality vision across five divisions. This is a high-impact leadership opportunity with responsibility for embedding a consistent, business-wide approach to quality, continuous improvement, governance, and operational performance.
Reporting into senior leadership, you’ll play a critical role in aligning quality strategy with business objectives, influencing stakeholders across the organisation, and driving a culture focused on accountability, efficiency, customer outcomes, and “right first time” delivery.
This role goes beyond quality assurance - it’s about transforming how the business operates, improving performance at scale, and positioning quality as a key enabler of strategic growth and operational excellence.
As Head of Quality & Continuous Improvement:
- Develop and implement a group-wide quality and continuous improvement strategy aligned to Dalkia UK’s operational and commercial objectives.
- Provide strategic leadership across five divisions, driving consistency, governance, and measurable improvements in quality performance.
- Lead cross-functional improvement programmes focused on reducing waste, increasing efficiency, improving compliance, and enhancing customer outcomes.
- Establish and enhance group-wide quality management systems, frameworks, standards, and reporting mechanisms.
- Drive operational excellence initiatives that improve business performance and support long-term strategic growth.
- Act as the organisation’s subject matter expert on quality, governance, assurance, and continuous improvement.
- Provide oversight and assurance across the supply chain, ensuring robust quality standards and compliance requirements are maintained.
- Use data, insight, and performance metrics to identify trends, risks, and opportunities for improvement.
Proven experience leading quality, operational excellence, or business improvement initiatives within a large, complex organisation is essential. Experience operating across multiple business units or divisions, driving alignment and consistency at scale is also required. Strong knowledge of quality management systems, governance frameworks, assurance processes, and continuous improvement methodologies is necessary. Experience within regulated or high-hazard industries such as construction, engineering, energy, nuclear, infrastructure, manufacturing, or petrochemical environments is preferred. A track record of delivering measurable improvements in operational performance, efficiency, compliance, and customer satisfaction is crucial.
This is a rare opportunity to shape and influence quality strategy across an evolving national business operating at significant scale. You’ll have the visibility, autonomy, and support to drive meaningful organisational change, influence senior decision-making, and establish quality as a true competitive advantage across Dalkia UK.
If you require any adjustments or support, please let us know in confidence — our team is here to help.
Manager Quality Assurance employer: Dalkia UK
At Dalkia, we pride ourselves on being an exceptional employer committed to sustainability and innovation. Our collaborative work culture fosters accountability and continuous improvement, providing employees with ample opportunities for professional growth and development. Located in the heart of the UK, we offer a unique chance to make a significant impact on quality assurance while contributing to a greener future.
StudySmarter Expert Advice🤫
We think this is how you could land Manager Quality Assurance
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Dalkia. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for interviews by researching Dalkia’s values and recent projects. Show how your experience aligns with their mission of tackling climate change and improving operational performance.
✨Tip Number 3
Practice your pitch! Be ready to explain how your leadership in quality assurance can drive efficiency and customer outcomes. Make it clear that you’re not just about maintaining standards but transforming the business.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Dalkia team.
We think you need these skills to ace Manager Quality Assurance
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences that align with the Manager Quality Assurance role. Highlight your strategic leadership experience and how it relates to quality management systems.
Showcase Your Achievements:Don’t just list your responsibilities; share measurable outcomes from your previous roles. Use data to demonstrate how you’ve improved operational performance or customer satisfaction in past positions.
Be Authentic:Let your personality shine through in your application. We want to see who you are beyond your qualifications, so feel free to share your passion for quality assurance and continuous improvement.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. This way, we can easily track your application and ensure it reaches the right people!
How to prepare for a job interview at Dalkia UK
✨Understand the Company’s Vision
Before your interview, dive deep into Dalkia's mission and values. Familiarise yourself with their approach to tackling climate change and how quality assurance plays a role in that. This will help you align your answers with their goals and demonstrate your commitment to their purpose.
✨Showcase Your Leadership Experience
Prepare specific examples of how you've led quality improvement initiatives in previous roles. Highlight your experience in driving cross-functional programmes and how you’ve influenced stakeholders. Use metrics to back up your achievements, as this will resonate well with their focus on measurable improvements.
✨Emphasise Continuous Improvement
Dalkia is looking for someone who can embed a culture of continuous improvement. Be ready to discuss methodologies you’ve used, such as Lean or Six Sigma, and how they’ve helped you achieve operational excellence. Share stories that illustrate your ability to identify trends and implement effective solutions.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about Dalkia’s current quality challenges and future goals. This shows your genuine interest in the role and helps you gauge if the company aligns with your career aspirations. Plus, it gives you a chance to demonstrate your strategic thinking.
