Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive operational excellence by optimising processes and enhancing service delivery.
- Company: Join Dalkia Facilities, a leader in facilities management.
- Benefits: Enjoy 25 days holiday, competitive salary, and professional development opportunities.
- Other info: Collaborative environment with opportunities for career growth and innovation.
- Why this job: Make a real impact by leading improvement initiatives and enhancing customer satisfaction.
- Qualifications: Strong analytical skills and experience in process improvement required.
The predicted salary is between 50000 - 60000 £ per year.
We're now seeking a permanent, full time Business Improvement Manager to join our Dalkia Facilities team. The Business Improvement Manager drives operational excellence across FM contracts by analysing performance, optimising processes, and leading improvement initiatives that enhance service delivery, compliance, customer satisfaction, and commercial outcomes. The role uses data, process improvement methodologies, and stakeholder engagement to drive continuous improvement across FM operations including maintenance, compliance, customer service, and contract performance.
Key Responsibilities
- Process & Performance Improvement
- Map, review, and improve workflows.
- Identify operational bottlenecks and implement actionable solutions.
- Strengthen use of CAFM systems to improve data quality, job accuracy, asset information and reporting capability.
- Embed continuous improvement practices that support cleaner processes, reduced rework, and consistent service performance.
- Contract Performance, KPIs & Reporting
- Analyse contract KPIs, SLAs, NPS, audit data and customer feedback to identify trends and improvement opportunities.
- Work with the Data Team to build clear, insight-driven dashboards and reporting packs that support Contract Leads, Operations Managers, and client reviews.
- Track benefits, efficiencies, and improvements, ensuring stakeholders understand progress and risks.
- Change Delivery Across Operations
- Lead improvement projects such as process redesign, customer experience enhancements, supply-chain improvements, and engineer process refinement.
- Support operational teams through change management training, engagement, communications, and embedding new procedures.
- Drive adoption of standardised processes across sites to ensure consistent delivery and compliance.
- Cross-Functional Collaboration
- Work with Technical, BIS, CSC, QSHE, Procurement and Finance to ensure improvement initiatives are aligned with operational and commercial priorities.
- Partner with site leads and customer representatives to strengthen relationships and ensure improvements meet real operational need.
- Act as a connector between office-based teams and field engineers to reduce friction and improve end-to-end service flow.
- Data-Led Insight & Continuous Development
- Conduct root-cause analysis to understand service failures, repeated issues, and structural inefficiencies.
- Use data to inform decisions on resourcing, asset strategies, supply-chain performance, and customer experience improvements.
- Promote a culture of continuous improvement across contracts encouraging innovation, new ideas, and operational best practice.
Skills & Competencies
- Strong understanding of operations, engineering workflows, CAFM platforms, and contract delivery.
- Excellent analytical skills, interpreting operational data into practical actions.
- Confident communicator able to influence engineers, managers, and clients.
- Skilled in process mapping, problem-solving and service optimisation.
- Comfortable leading improvement initiatives from concept through to sustained delivery.
- Ability to navigate fast-moving operational environments while maintaining strategic perspective.
Working for Dalkia gives you access to a wide variety of benefits including: Holidays - 25 days plus.
Business Improvement Manager in London employer: Dalkia UK
Contact Detail:
Dalkia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Improvement Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your skills in process improvement and operational excellence. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used data to drive improvements in past roles. Whether it's through dashboards or performance metrics, demonstrating your ability to turn data into actionable insights is key.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Dalkia.
We think you need these skills to ace Business Improvement Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Improvement Manager role. Highlight your experience with process improvement and data analysis, as these are key to what we’re looking for at Dalkia.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven operational excellence in previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your skills and experiences at a glance. We appreciate clarity!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Dalkia UK
✨Know Your Processes
Before the interview, make sure you understand the key processes and methodologies related to business improvement. Familiarise yourself with process mapping and performance analysis techniques, as these will likely come up in conversation.
✨Data is Your Best Friend
Since the role heavily relies on data-led insights, be prepared to discuss how you've used data in past roles to drive improvements. Bring examples of dashboards or reports you've created that led to actionable outcomes.
✨Showcase Your Communication Skills
As a Business Improvement Manager, you'll need to influence various stakeholders. Practice articulating your thoughts clearly and confidently. Think of scenarios where you've successfully communicated complex ideas to non-technical audiences.
✨Prepare for Change Management Questions
Expect questions about how you've managed change in previous roles. Be ready to share specific examples of improvement projects you've led, focusing on how you engaged teams and ensured smooth transitions.