At a Glance
- Tasks: Deliver essential fire and security maintenance and emergency support across various systems.
- Company: Join a forward-thinking team at Dalkia, committed to safety and service excellence.
- Benefits: Enjoy a competitive salary, health benefits, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace with excellent career progression opportunities.
- Why this job: Make a real difference in safety and security while developing your engineering skills.
- Qualifications: Fire & Security apprenticeship or equivalent experience required; strong teamwork and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a skilled and reliable Fire & Security Service Engineer to join our growing Fire & Security Service teams. In this role, you will be responsible for delivering Planned Preventative Maintenance (PPM), Reactive Maintenance, and emergency support across a range of Fire & Security Systems. You will play a key role in ensuring compliance, safety, and system reliability across customer sites.
Key Responsibilities
- Carry out routine PPM in line with scheduled tasks and industry standards.
- Respond effectively to reactive maintenance calls, breakdowns, and emergency situations.
- Perform fault diagnosis and repairs on a range of fire alarm, CCTV (IP & analogue), access control, and intruder alarm systems.
- Ensure compliance with all relevant Health and Safety legislation and company procedures.
- Complete detailed and accurate job documentation, reports, and asset records.
- Coordinate with subcontractors and suppliers for specialist system support and installations.
- Support and liaise with clients, ensuring a high level of customer satisfaction.
- Take part in an on-call rota for emergency response, as required.
- Identify opportunities for system upgrades, replacements, or improvements.
- Assist other trade teams on-site when required.
- Work proactively to support continuous service improvement and contract growth.
Working Relationships
- Internal: Engineering Coordinators, Service Managers
- External: Clients and client representatives, Subcontractors, suppliers, and system manufacturers
Qualifications & Experience
- Recognised Fire & Security Apprenticeship or equivalent experience
- Health & Safety training (e.g. Manual Handling, Working at Height)
- Strong experience in fire alarm systems with supporting certifications
- IP and analogue CCTV system experience
- Current ECS card with Chapter 8 awareness
- IPAF trained
- Minimum of GCSEs (or equivalent) in Maths and English
- Industry experience in service, fault finding, and maintenance of fire & security systems
- City & Guilds 2360 Part 3 or equivalent qualification
- Experience with IT and networking related to security systems
- Supervisory experience (or ambition for future progression)
Skills
- Teamwork: Works collaboratively to achieve shared goals
- Communication: Clear, professional, and effective with all stakeholders
- Planning & Organisation: Manages time, tasks, and priorities efficiently
- Commercial Awareness: Understands the impact of costs and efficiencies
- Risk Awareness: Identifies and mitigates operational risks
- Customer Focus: Delivers excellent service and builds positive relationships
- Adaptability: Responds positively to change and challenge
- Self-Motivation: Demonstrates initiative and a proactive approach
- Drive for Excellence: Committed to continuous improvement and quality
Health & Safety
All staff are required to take reasonable care for the health and safety of themselves and others, and to comply with all company health and safety policies and procedures.
Diversity, Equity & Inclusion at Dalkia
At Dalkia, we are committed to building a diverse and inclusive workforce that reflects the communities we serve. We value every individual and provide a supportive and respectful environment that promotes equality of opportunity. We welcome applications from all backgrounds, and we are proud to be an equal opportunity employer. Together, we aim to foster a workplace where everyone feels empowered to thrive and contribute their best.
Apply now to join a dedicated and forward-thinking engineering team focused on safety, reliability, and service excellence in fire and security systems.
Fire & Security Service Engineer - PPM & Emergency Response employer: Dalkia UK
Dalkia is an exceptional employer located in Edinburgh, offering a dynamic work environment where safety, reliability, and service excellence are at the forefront. Employees benefit from a supportive culture that prioritises diversity and inclusion, alongside opportunities for professional growth through continuous training and development. With a focus on teamwork and customer satisfaction, Dalkia provides a rewarding career path for Fire & Security Service Engineers committed to making a difference in their field.
StudySmarter Expert Advice🤫
We think this is how you could land Fire & Security Service Engineer - PPM & Emergency Response
✨Tip Number 1
Network like a pro! Reach out to your connections in the fire and security industry. Attend local events or join online forums where you can meet potential employers or colleagues. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your skills! When you get the chance, demonstrate your expertise in fire alarm systems and CCTV during interviews. Bring along examples of past projects or challenges you've tackled. This will help you stand out as a candidate who knows their stuff.
✨Tip Number 3
Be proactive! If you see a company you're interested in, don’t wait for them to post a job. Reach out directly through our website and express your interest. A little initiative can go a long way in landing that dream role.
✨Tip Number 4
Prepare for the unexpected! In this field, emergency situations are part of the job. Be ready to discuss how you handle pressure and respond to urgent calls during interviews. Showing that you can keep calm and think clearly under stress will impress potential employers.
We think you need these skills to ace Fire & Security Service Engineer - PPM & Emergency Response
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with fire and security systems. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant qualifications and certifications!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about fire and security engineering and how you can contribute to our team. Keep it professional but let your personality come through!
Showcase Your Problem-Solving Skills:In this role, you'll face various challenges. Use your application to share examples of how you've successfully diagnosed and resolved issues in the past. We love seeing candidates who can think on their feet!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Dalkia UK
✨Know Your Systems
Make sure you brush up on your knowledge of fire alarm, CCTV, and access control systems. Be ready to discuss specific experiences you've had with these technologies, as well as any relevant certifications you hold. This will show that you're not just familiar with the systems but also confident in your ability to maintain and troubleshoot them.
✨Demonstrate Compliance Awareness
Since compliance and safety are key aspects of this role, be prepared to talk about your understanding of Health and Safety legislation. Share examples of how you've ensured compliance in previous roles, and highlight any training you've completed that relates to safety standards in the fire and security industry.
✨Showcase Your Customer Focus
This position requires a high level of customer satisfaction, so think of instances where you've gone above and beyond for clients. Be ready to discuss how you handle difficult situations or emergencies while maintaining professionalism and ensuring client trust.
✨Prepare for Technical Questions
Expect technical questions related to fault diagnosis and repairs. Brush up on common issues faced in fire and security systems and be ready to explain your troubleshooting process. This will demonstrate your problem-solving skills and technical expertise, which are crucial for the role.
