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For Companies At a Glance
- Tasks: Coordinate service calls and support engineering teams in a dynamic environment.
- Company: Join Dalkia, a leader in Fire & Security with a commitment to excellence.
- Benefits: Structured training, mentoring, and potential career progression opportunities.
- Other info: Enjoy a supportive team culture with ongoing development and growth.
- Why this job: Kickstart your career in a fast-paced industry while making a real impact.
- Qualifications: Strong admin skills, IT literacy, and excellent communication abilities.
The predicted salary is between 18000 - 25000 £ per year.
Location: Edinburgh
About the Role
Dalkia is offering an exciting opportunity for an Apprenticeship Service Co-ordinator to join our Fire & Security division. This apprenticeship provides structured training, hands-on experience, and mentoring to develop the skills and knowledge required to progress into a fully competent Service Co-ordinator. You will support the coordination of reactive, planned, and service installation works between clients and engineering teams, helping us maintain high service standards and strong customer relationships.
Key Responsibilities
- Assist with incoming service calls and log jobs accurately on internal systems
- Support prioritisation of reactive and planned maintenance works
- Help allocate jobs to Field/Service Technicians and approved subcontractors
- Assist in coordinating engineer revisits and maintenance schedules
- Update internal systems and client portals accurately
- Support the creation and issuing of job packs
- Arrange reactive and planned maintenance appointments
- Maintain professional communication with clients, engineers, and internal teams
- Assist with performance reporting, KPI monitoring, and escalation processes
- Support Service and Operations Managers with administrative tasks
Training & Development
- Full training on systems, processes, and service coordination
- Ongoing mentoring from experienced Service Co-ordinators and Managers
- Opportunity to progress into a Service Co-ordinator role upon successful completion
What We're Looking For
- Administration experience
- Strong IT and computer literacy skills
- Excellent communication and interpersonal skills
- Organised, reliable, and adaptable approach to work
- Ability to work in a fast-paced environment
- Good attention to detail and time management
- Self-motivated with a willingness to learn
Health & Safety
All employees must take reasonable care for the health and safety of themselves and others and follow company policies and procedures.
At Dalkia, we are committed to maintaining our industry-leading reputation and delivering exceptional customer service. If you are looking to start your career within Fire & Security service coordination, we would love to hear from you.
Apprenticeship Service Coordinator (Fire & Security) in Eccleston employer: Dalkia UK
Contact Detail:
Dalkia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprenticeship Service Coordinator (Fire & Security) in Eccleston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dalkia Fire & Security. Understand their values, services, and recent projects. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the job description, especially your admin experience and communication skills. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks or prioritised work in a fast-paced environment. This will demonstrate that you can handle the responsibilities of the Apprenticeship Service Coordinator role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Apprenticeship Service Coordinator (Fire & Security) in Eccleston
Some tips for your application 🫡
Understand the Role: Before you dive into your application, make sure you really get what the Apprenticeship Service Coordinator role is all about. Check out the responsibilities and tasks listed in the job description so you can tailor your application to show how you fit the bill.
Show Off Your Skills: When writing your application, highlight your administration experience and IT skills. Use examples from your past that demonstrate your excellent communication and organisational abilities. We want to see how you can bring value to our team!
Be Professional Yet Personal: While it’s important to maintain a professional tone, don’t be afraid to let your personality shine through. We love seeing candidates who are self-motivated and eager to learn, so share a bit about what drives you and why you’re excited about this opportunity.
Apply Through Our Website: Once you’ve polished your application, make sure to submit it through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Dalkia UK
✨Know the Role Inside Out
Before your interview, make sure you fully understand the responsibilities of an Apprenticeship Service Coordinator. Familiarise yourself with the tasks mentioned in the job description, like coordinating service calls and managing maintenance schedules. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since this role involves maintaining professional communication with clients and internal teams, practice articulating your thoughts clearly. Prepare examples from your past experiences where you successfully communicated or resolved issues. This will showcase your interpersonal skills and ability to work in a team.
✨Demonstrate Your Organisational Skills
Being organised is key for this position. Think of specific instances where you managed multiple tasks or prioritised effectively. You could even bring a planner or digital tool to the interview to show how you keep track of your responsibilities. This will highlight your reliability and adaptability.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, training opportunities, or the specifics of the apprenticeship programme. This shows that you're genuinely interested in the role and eager to learn. Plus, it gives you a chance to assess if the company is the right fit for you.