At a Glance
- Tasks: Join our team as a Reactive Maintenance Scheduler, managing work orders and supporting technical staff.
- Company: Dalkia UK is a friendly company focused on effective facilities management.
- Benefits: Enjoy hybrid work, 25 days holiday, health care, and enhanced maternity/paternity pay.
- Why this job: This role offers a chance to develop skills in a supportive environment while making a real impact.
- Qualifications: GCSEs in Maths and English, typing speed of 50 wpm, and experience in facilities management are essential.
- Other info: We value diversity and are open to discussing adjustments for applicants.
The predicted salary is between 28800 - 43200 £ per year.
Dalkia UK have a great opportunity for a full time, permanent Reactive Maintenance Scheduler to join our friendly team.
You will be based out of our Manchester office 2 days a week the other days working from home.
Hours of work
· 40 Hours Monday to Friday in a hybrid working model.
You must be able to work in the Manchester office minimum of 2 days a week.
Responsibilities
- Provide a single point of contact for technical staff, support staff and management with regards to planning and completion of Reactive Maintenance based work orders.
- Prioritise and issue Reactive Maintenance Work Orders, assigning to appropriate resource using CAFM systems
- Follow quality assurance procedures and protocols as advised by line manager
- Raise Purchase Orders for both internal and external resources to effectively manage the workload, including subcontractors, and suppliers of materials and equipment Prioritise workload in a predetermined category as defined within the Help Desk Operating Procedures.
- Liaise with Mobile Technicians and site based Caretakers/FM’s to plan and manage workload and maintaining records accordingly.
- Ensure all records and reports are received post work completion, chasing as required and file in manner advised by Line Manager and in line with agreed procedures.
- Monitor Reactive Tasks for assigned contracts, providing update reports as directed
- Utilise the Remedial Events tracker ensuring correct input and closure of events providing reports as directed by line manager.
- Utilise dashboard reports for effective jeopardy management
- Effectively plan works to ensure SLA’s and KPI’s are met, escalating high risk items in line with guidance documents and agreed procedures.
- Undertake day to day administration in association with the Help Desk Facility and as directed by the Customer Services Team Leader
- Act as a central source of information dealing directly with customer queries and planning.
- Undertake and follow-up actions needed to resolve situational circumstances for which you have been pre-authorised to undertake.
- Liaise with Operational Management team to ensure effective communications through the delivery process.
- Liaise with 3rd Party Service Providers to ensure effective communications through the delivery process.
- Understand and participate in the Commercial Process as part of Work Order delivery.
Requirements:
The knowledge, skills, qualifications and experience relevant to the position are:
Essential
· GCSE (or ‘O’ Level equivalent) passes in Maths and English or recognised equivalent;
· A typing speed of at least 50 words per minute (wpm);
· Experience in a similar role with a background in Facilities Management administration; and
· Competent knowledge of CAFM and associated systems
· Proven track record of working towards SLA’s/KPI’s
· Previous experience in labour resource planning and/or building engineering systems
Desirable:
· ‘A’ Level passes or recognised equivalent;
· Experience with computerised Planned Preventative Maintenance (PPM) systems and procedures;
Benefits
Full induction and training
· 25 days holiday
· Holiday purchase scheme
· Birthday holiday
· Health care
· Pension
· Enhanced maternity and paternity pay
We’re committed to treating all our job applicants fairly and with respect. If you need adjustments, we\’re happy to discuss that with you. Please contact our talent acquisition team in confidence.
Dalkia UK | Scheduler employer: Dalkia UK
Contact Detail:
Dalkia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dalkia UK | Scheduler
✨Tip Number 1
Familiarize yourself with CAFM systems, as this is a crucial part of the Scheduler role. If you have experience with similar software, be ready to discuss how you've used it effectively in past positions.
✨Tip Number 2
Highlight your experience in facilities management administration during the interview. Be prepared to share specific examples of how you've successfully managed workloads and prioritized tasks in a fast-paced environment.
✨Tip Number 3
Demonstrate your understanding of SLA’s and KPI’s by preparing to discuss how you've met or exceeded these metrics in previous roles. This will show that you are results-driven and understand the importance of these targets.
✨Tip Number 4
Since communication is key in this role, practice articulating how you would liaise with both technical staff and customers. Think of scenarios where effective communication led to successful outcomes in your past experiences.
We think you need these skills to ace Dalkia UK | Scheduler
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Scheduler position at Dalkia UK. Understand the responsibilities and requirements, especially the importance of CAFM systems and SLA/KPI management.
Tailor Your CV: Customize your CV to highlight relevant experience in facilities management administration and any specific skills related to CAFM systems. Emphasize your typing speed and any previous roles that involved resource planning.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and how your background aligns with the responsibilities outlined. Mention your ability to work in a hybrid model and your experience in managing reactive maintenance tasks.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. Ensure that your application is clear, concise, and professional, reflecting your attention to detail.
How to prepare for a job interview at Dalkia UK
✨Know Your CAFM Systems
Make sure you have a solid understanding of CAFM systems and how they work. Be prepared to discuss your experience with these systems and how you've used them in previous roles, especially in relation to scheduling and managing Reactive Maintenance Work Orders.
✨Demonstrate Your Communication Skills
As a Scheduler, you'll be the central point of contact for various teams. Highlight your ability to communicate effectively with technical staff, management, and third-party service providers. Share examples of how you've successfully managed communications in past roles.
✨Showcase Your Prioritization Skills
Discuss your approach to prioritizing workload and managing multiple tasks simultaneously. Provide specific examples of how you've handled high-pressure situations and ensured that SLA’s and KPI’s were met in your previous positions.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making process. Think about past experiences where you had to resolve issues or make quick decisions regarding maintenance scheduling and be ready to share those stories.