At a Glance
- Tasks: Lead facilities management services and ensure client satisfaction in Edinburgh.
- Company: Dalkia UK delivers innovative energy and FM solutions with a focus on quality.
- Benefits: Enjoy a competitive salary, career progression, and a supportive work environment.
- Other info: Join a diverse team committed to inclusion and employee value.
- Why this job: Make a real impact in a dynamic role while promoting safety and operational excellence.
- Qualifications: Experience in contracts management and strong technical understanding of building services required.
The predicted salary is between 43200 - 72000 € per year.
Dalkia UK is seeking an experienced and driven Contracts Manager to lead the delivery of facilities management services across a key client site in Edinburgh. This pivotal role acts as the main interface between the client and our operational teams, ensuring contractual obligations are met, service quality is maintained, and customer satisfaction remains high. This is a dynamic opportunity to make a measurable impact on service delivery and operational efficiency within a high-performing FM environment.
- Lead regular client meetings, including performance reviews and technical updates, to ensure alignment on KPIs, compliance, and improvement plans.
- Understand client operations and identify areas for enhanced service delivery, efficiency, or technical innovation.
- Oversee the execution of Planned Preventative Maintenance (PPM) and reactive maintenance in line with contractual KPIs and service level agreements (SLAs).
- Manage contract budgets, control costs, and ensure profitability is achieved in line with commercial objectives.
- Support bid development, contract renewals, and service re-design by providing technical input and planning expertise.
- Promote a culture of safety, compliance, and operational excellence across all service areas.
Proven experience in a contracts or operations management role within the Facilities Management (FM) sector. Strong technical understanding of building services and maintenance operations. Excellent client-facing and relationship management skills. Proficiency in reporting tools and Microsoft Office Suite. Relevant qualifications in facilities management, engineering, or a technical discipline (desirable).
At Dalkia, we deliver sustainable, efficient energy and FM solutions with a focus on innovation, customer service, and quality. Competitive salary and benefits package. Career progression and development opportunities. Opportunities to lead meaningful, high-impact projects.
Diversity, Equity & Inclusion at Dalkia: Dalkia is committed to creating an inclusive environment where all employees feel respected, supported, and valued.
Contracts Manager, Senior Manager in Edinburgh employer: Dalkia UK
Dalkia UK is an exceptional employer, offering a dynamic work environment in Edinburgh where you can lead impactful projects in facilities management. With a strong focus on career progression, employee development, and a commitment to diversity, equity, and inclusion, Dalkia fosters a culture of operational excellence and innovation. Join us to make a measurable difference while enjoying a competitive salary and comprehensive benefits package.
StudySmarter Expert Advice🤫
We think this is how you could land Contracts Manager, Senior Manager in Edinburgh
✨Tip Number 1
Familiarise yourself with the specific facilities management services that Dalkia UK offers. Understanding their approach to service delivery and operational efficiency will help you demonstrate your alignment with their values during interviews.
✨Tip Number 2
Network with current or former employees of Dalkia UK on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Contracts Manager role.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed contracts or improved service delivery. Highlighting measurable outcomes will showcase your ability to make a significant impact in this role.
✨Tip Number 4
Stay updated on the latest trends and innovations in facilities management. Being knowledgeable about industry advancements will not only impress during interviews but also demonstrate your commitment to continuous improvement and operational excellence.
We think you need these skills to ace Contracts Manager, Senior Manager in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in contracts or operations management within the Facilities Management sector. Emphasise your technical understanding of building services and any client-facing roles you've held.
Craft a Compelling Cover Letter:In your cover letter, address how your skills align with the job description. Mention specific examples of how you've led client meetings, managed contract budgets, or improved service delivery in previous roles.
Highlight Relevant Qualifications:If you have qualifications in facilities management, engineering, or a related technical discipline, make sure to include these prominently in your application. This can set you apart from other candidates.
Showcase Soft Skills:Dalkia values excellent client-facing and relationship management skills. Use your application to demonstrate your ability to communicate effectively and promote a culture of safety and operational excellence.
How to prepare for a job interview at Dalkia UK
✨Showcase Your Experience
Be prepared to discuss your previous roles in contracts or operations management, particularly within the Facilities Management sector. Highlight specific examples where you've successfully managed client relationships and met contractual obligations.
✨Demonstrate Technical Knowledge
Since the role requires a strong technical understanding of building services, brush up on relevant technical concepts and be ready to discuss how you've applied this knowledge in past positions. This will show your capability to oversee maintenance operations effectively.
✨Prepare for Client-Facing Scenarios
Expect questions about how you would handle client meetings and performance reviews. Think of scenarios where you've had to align on KPIs or address client concerns, and be ready to share your approach to maintaining high customer satisfaction.
✨Emphasise Safety and Compliance
Dalkia values a culture of safety and compliance. Be prepared to discuss how you've promoted these values in your previous roles and how you plan to implement them in this new position. This will demonstrate your alignment with their organisational goals.
