Contract Manager

There’s a permanent opportunity for you here as a Contract Manager to manage one of our client contracts.

The Role

• Provide leadership and ensure that contractual commitments are met and exceeded.
• Ensure the planning and allocation of all technical resources to the contract.
• Maintain the Planned Maintenance Program and deliver an excellent reactive service to the clients' building.
• Grow the existing contract by leadership and innovation.

Main Responsibilities:

• Planning and allocation of technical resources across the account including the control and issue of materials and equipment.
• Support the client’s vision of creating a one team approach by ensuring that all contractual KPIs and SLAs are achieved whilst maintaining good working relationships with the client, the concessions and the end customers.
• Maintain the Planned Preventative Maintenance (PPM) and Statutory Compliance Programme for the sites.
• Collate completed PPM worksheets and review for any additional works identified therein and plan implementation of the repair using the in-house team.
• Update Asset Registers when equipment is replaced as part of Life Cycle or Small Works Programme within the store.
• Maintain and manage Compliance system (CAP) to ensure compliance is being achieved and accurate reports are produced.
• Train and support operatives and provide guidance in using correct methods and procedures including Health and Safety requirements and welfare of staff.
• Participate in the Health and Safety Policy of the company and report to the Account Manager regarding any dangers, hazards or other defects/issues that may be encountered.
• Ensure that the engineers adhere to the Company Dress Code at all times and that all uniforms and Personal Protective Equipment are issued on staff commencement, maintained at all times, and collected at the end of staff employment.
• Undertake other tasks or requests to maintain and improve the service provision throughout the region.
• Maintain ongoing service performance through service and performance reviews including the undertaking of performance reviews/appraisals.
• Develop a detailed knowledge of the building, work areas and work schedules and allocate and organise staff duties to conform to the service specification.
• Carry out regular client reporting in relation to SLA compliance, problem areas etc., recording actions taken or to be taken and any escalations.
• Assist in the recruitment of team members as and when required.
• Carry out regular site audits and provide regular onsite support.
• Ensure the appropriate response is given to the priority levels of service requests especially avoiding penalties imposed by failed KPIs.
• Minimise disruption to the clients' business and maintain the required availability of the key functional areas throughout their store.
• Maintain good working practices to enhance asset value and promote a positive image of both the client and Dalkia.
• Undertake and report Service audits and H&S Check sheets, recording and reporting results.
• Develop and take duty of care for the Maintenance Teams daily.
• Assist Maintenance Teams in any daily issues in delivery of the maintenance service.
• Authorise and report annual leave and organise appropriate staff cover.
• Review and authorise timesheets.
• Responsible for finances and WIP.

Hours of Work

Monday to Friday, 8am-5pm

Benefits

• Additional earnings available through overtime - if wanted
• 25 days annual leave plus Bank Holidays, plus option to purchase an additional 5 days leave every year
• Pension with matched contributions between 6-8%
• Life Assurance
• Private Medical Insurance Single Cover on completion of 12 months' service, with the opportunity to pay for additional cover for partner/dependants
• Flexible Benefits Scheme – including eye care voucher, store discounts for major retailers, salary sacrifice electric car vehicle lease scheme, personal IT equipment loans, impartial financial/savings guidance
• Access to wellbeing programmes
• Company Sick Pay
• Employee recognition programmes which reward exceptional achievements
• Employee Referral bonus with generous bonuses for ‘referring a friend’
• The opportunity to use one working day per year volunteering to help the local community
• Employee Assistance Programme - free, confidential 24/7 365 support on all lifestyle matters
• Smartphone/Tablet, uniform, PPE

Qualifications and Experience Required

• Team management experience
• Previous experience managing a corporate client

At Dalkia, we are committed to equity, diversity, and inclusion. We ensure that every applicant is treated fairly and respectfully throughout our selection process. If you require any adjustments, please inform us in confidence. Our talent acquisition team is here to assist you.