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For Companies At a Glance
- Tasks: Support contract performance through reporting and KPI management.
- Company: Join a leading retail brand in Central London.
- Benefits: Competitive salary, career development, and a vibrant work environment.
- Why this job: Make a real impact on performance and compliance in a dynamic setting.
- Qualifications: Experience in performance management and strong communication skills.
- Other info: Opportunity for growth and learning in a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Performance and Compliance Manager to join our Selfridges contract in Central London. The main function of the role is to support the performance of a key contract through the production of reports, management/support of KPI/SLA performance and implementation of business improvement activities to show continuous improvement.
Role and Responsibilities
- Doing the basics brilliantly, a guiding principle of the business that drives every activity.
- This position will support the Account Manager and Helpdesk in the running of a key Account, and will involve:
- Reviewing the performance monitoring model for the account in relation to the running and operational of the day-to-day helpdesk/scheduling activities and interaction with the operational teams.
- Monitoring, actioning, and ensuring adherence to SLA/KPIs for both planned and reactive maintenance.
- Educating, training, and supporting the account teams in the performance model and ways to improve performance/communication.
- Supporting the design of business processes for the scheduling of planned and reactive tasks.
- Developing and issuing performance and operational reporting.
- Attending and contributing to internal and external performance meetings.
- Acting as the central coordinator for business improvement with regards to schedule and KPI adherence.
- Having a very good knowledge of CAFM systems, pay mech, and performance reporting/management.
- Always Safety First - To ensure compliance with all relevant statutory duties under the Health and Safety at Work Act, details of which are listed within the Company’s Health and Safety Policy.
Core Competencies (Experience, Knowledge, Communications and Working Relationships): Quality orientation – e.g., shows awareness of goals.
Compliance and Performance Manager employer: Dalkia UK
Contact Detail:
Dalkia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliance and Performance Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their performance metrics and compliance standards so you can show how you’ll contribute to their goals. We want you to shine!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to KPIs and SLAs. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your experience effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Compliance and Performance Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Compliance and Performance Manager role. Highlight your experience with KPI/SLA management and any relevant reporting skills. We want to see how you can do the basics brilliantly!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your knowledge of CAFM systems and your approach to business improvement activities. Let us know how you can contribute to our team!
Showcase Your Communication Skills: Since this role involves educating and supporting account teams, make sure to highlight your communication skills in your application. We love candidates who can convey complex information clearly and effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We can't wait to hear from you!
How to prepare for a job interview at Dalkia UK
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to the role. Be ready to discuss how you've monitored and improved KPIs in previous positions, as this will show your understanding of performance management.
✨Showcase Your Compliance Knowledge
Brush up on compliance regulations and standards that are pertinent to the industry. Prepare examples of how you've ensured adherence to these in past roles, demonstrating your commitment to safety and quality.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems related to performance and compliance. Think through potential scenarios and how you would approach them, showcasing your analytical and problem-solving skills.
✨Engage with the Interviewers
Don’t just answer questions; engage in a dialogue. Ask insightful questions about the company’s performance monitoring model and how they implement business improvements. This shows your genuine interest in the role and the organisation.