At a Glance
- Tasks: Lead quality strategy and drive continuous improvement across five divisions.
- Company: Join Dalkia, a leader in sustainability and climate change solutions.
- Benefits: Competitive salary, leadership opportunities, and a chance to make a real impact.
- Other info: Be part of a diverse team committed to equity and inclusion.
- Why this job: Shape the future of quality management and operational excellence in a growing organisation.
- Qualifications: Proven experience in quality leadership and operational improvement in complex environments.
The predicted salary is between 60000 - 80000 € per year.
At Dalkia, we’re driven by a shared purpose: tackling climate change and building a better, more sustainable future.
We’re looking for a strategic and commercially minded quality leader to shape and deliver Dalkia UK’s group-wide quality vision across five divisions. This is a high-impact leadership opportunity with responsibility for embedding a consistent, business-wide approach to quality, continuous improvement, governance, and operational performance.
Reporting into senior leadership, you’ll play a critical role in aligning quality strategy with business objectives, influencing stakeholders across the organisation, and driving a culture focused on accountability, efficiency, customer outcomes, and “right first time” delivery.
This role goes beyond quality assurance - it’s about transforming how the business operates, improving performance at scale, and positioning quality as a key enabler of strategic growth and operational excellence.
As Head of Quality & Continuous Improvement:
- Develop and implement a group-wide quality and continuous improvement strategy aligned to Dalkia UK’s operational and commercial objectives.
- Provide strategic leadership across five divisions, driving consistency, governance, and measurable improvements in quality performance.
- Lead cross-functional improvement programmes focused on reducing waste, increasing efficiency, improving compliance, and enhancing customer outcomes.
- Establish and enhance group-wide quality management systems, frameworks, standards, and reporting mechanisms.
- Drive operational excellence initiatives that improve business performance and support long-term strategic growth.
- Act as the organisation’s subject matter expert on quality, governance, assurance, and continuous improvement.
- Provide oversight and assurance across the supply chain, ensuring robust quality standards and compliance requirements are maintained.
- Use data, insight, and performance metrics to identify trends, risks, and opportunities for improvement.
Proven experience leading quality, operational excellence, or business improvement initiatives within a large, complex organisation is essential. Experience operating across multiple business units or divisions, driving alignment and consistency at scale is also required. Strong knowledge of quality management systems, governance frameworks, assurance processes, and continuous improvement methodologies is necessary. Experience within regulated or high-hazard industries such as construction, engineering, energy, nuclear, infrastructure, manufacturing, or petrochemical environments is preferred. A track record of delivering measurable improvements in operational performance, efficiency, compliance, and customer satisfaction is crucial.
This is a rare opportunity to shape and influence quality strategy across an evolving national business operating at significant scale. You’ll have the visibility, autonomy, and support to drive meaningful organisational change, influence senior decision-making, and establish quality as a true competitive advantage across Dalkia UK.
If you require any adjustments or support, please let us know in confidence — our team is here to help.
Quality Manager Full Time in City of London employer: Dalkia UK
At Dalkia, we pride ourselves on being an exceptional employer committed to sustainability and innovation. Our collaborative work culture fosters accountability and continuous improvement, providing employees with ample opportunities for professional growth and development. With a focus on strategic leadership and operational excellence, you will have the chance to make a significant impact while working in a supportive environment that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Manager Full Time in City of London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Dalkia. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by researching Dalkia’s values and recent projects. Show us how your experience aligns with their mission of tackling climate change and driving operational excellence.
✨Tip Number 3
Practice your pitch! Be ready to explain how you can lead quality initiatives and improve performance. We want to hear about your past successes and how they relate to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Dalkia team.
We think you need these skills to ace Quality Manager Full Time in City of London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences that align with the Quality Manager role. Highlight your experience in quality management systems and continuous improvement methodologies, as these are key for us at Dalkia.
Showcase Your Impact:When detailing your previous roles, focus on measurable improvements you've made in operational performance and customer satisfaction. We love seeing how you've driven change and added value in past positions!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who can influence and lead, so don’t be afraid to share your passion for quality and sustainability in your writing.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to shape quality strategy at Dalkia UK.
How to prepare for a job interview at Dalkia UK
✨Know Your Quality Frameworks
Familiarise yourself with various quality management systems and continuous improvement methodologies. Be ready to discuss how you've applied these in past roles, especially in complex organisations. This shows you’re not just knowledgeable but also practical.
✨Align with Business Objectives
Understand Dalkia's operational and commercial goals. Prepare examples of how your previous work has aligned quality strategies with business objectives. This will demonstrate your strategic mindset and ability to drive organisational change.
✨Showcase Cross-Functional Leadership
Be prepared to talk about your experience leading cross-functional teams. Highlight specific programmes where you’ve driven consistency and measurable improvements across divisions. This is crucial for a role that requires influencing stakeholders at all levels.
✨Data-Driven Decision Making
Bring examples of how you’ve used data and performance metrics to identify trends and drive improvements. Discussing your analytical skills will show that you can leverage insights to enhance customer outcomes and operational excellence.
