At a Glance
- Tasks: Lead quality strategy and drive continuous improvement across five divisions.
- Company: Join Dalkia, a leader in sustainability and climate change solutions.
- Benefits: Competitive salary, leadership opportunities, and a chance to make a real impact.
- Other info: Be part of a diverse team committed to equity and inclusion.
- Why this job: Shape the future of quality assurance and operational excellence in a growing organisation.
- Qualifications: Proven experience in quality leadership and operational improvement in complex environments.
The predicted salary is between 80000 - 100000 € per year.
At Dalkia, we’re driven by a shared purpose: tackling climate change and building a better, more sustainable future.
We’re looking for a strategic and commercially minded quality leader to shape and deliver Dalkia UK’s group-wide quality vision across five divisions. This is a high-impact leadership opportunity with responsibility for embedding a consistent, business-wide approach to quality, continuous improvement, governance, and operational performance.
Reporting into senior leadership, you’ll play a critical role in aligning quality strategy with business objectives, influencing stakeholders across the organisation, and driving a culture focused on accountability, efficiency, customer outcomes, and “right first time” delivery.
This role goes beyond quality assurance - it’s about transforming how the business operates, improving performance at scale, and positioning quality as a key enabler of strategic growth and operational excellence.
As Head of Quality & Continuous Improvement:
- Develop and implement a group-wide quality and continuous improvement strategy aligned to Dalkia UK’s operational and commercial objectives.
- Provide strategic leadership across five divisions, driving consistency, governance, and measurable improvements in quality performance.
- Lead cross-functional improvement programmes focused on reducing waste, increasing efficiency, improving compliance, and enhancing customer outcomes.
- Establish and enhance group-wide quality management systems, frameworks, standards, and reporting mechanisms.
- Drive operational excellence initiatives that improve business performance and support long-term strategic growth.
- Act as the organisation’s subject matter expert on quality, governance, assurance, and continuous improvement.
- Provide oversight and assurance across the supply chain, ensuring robust quality standards and compliance requirements are maintained.
- Use data, insight, and performance metrics to identify trends, risks, and opportunities for improvement.
Proven experience leading quality, operational excellence, or business improvement initiatives within a large, complex organisation is essential. Experience operating across multiple business units or divisions, driving alignment and consistency at scale is also required. Strong knowledge of quality management systems, governance frameworks, assurance processes, and continuous improvement methodologies is necessary. Experience within regulated or high-hazard industries such as construction, engineering, energy, nuclear, infrastructure, manufacturing, or petrochemical environments is preferred. A track record of delivering measurable improvements in operational performance, efficiency, compliance, and customer satisfaction is crucial.
This is a rare opportunity to shape and influence quality strategy across an evolving national business operating at significant scale. You’ll have the visibility, autonomy, and support to drive meaningful organisational change, influence senior decision-making, and establish quality as a true competitive advantage across Dalkia UK.
If you require any adjustments or support, please let us know in confidence — our team is here to help.
Quality Assurance Director in City of London employer: Dalkia UK
At Dalkia, we pride ourselves on being an exceptional employer committed to sustainability and innovation. Our collaborative work culture fosters accountability and continuous improvement, providing employees with ample opportunities for professional growth and development. Located in the heart of the UK, we offer a unique chance to influence quality strategy across multiple divisions, ensuring that our team members play a vital role in driving operational excellence and making a meaningful impact on climate change.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Director in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to quality and continuous improvement, and be ready to discuss how your experience aligns with their goals. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be clear about what you bring to the table and how you can help Dalkia achieve its quality vision. Tailor your message to highlight your leadership skills and experience in driving operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission.
We think you need these skills to ace Quality Assurance Director in City of London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences that align with the Quality Assurance Director role. Highlight your strategic leadership experience and how it relates to Dalkia's mission of tackling climate change.
Showcase Your Achievements:Don’t just list your responsibilities; focus on your achievements in previous roles. Use metrics and examples to demonstrate how you've driven quality improvements and operational excellence in complex organisations.
Be Authentic:Let your personality shine through in your application. We want to see your passion for quality and continuous improvement, so don’t hesitate to share your vision for how you can contribute to Dalkia’s goals.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it reaches the right people who are excited to meet you!
How to prepare for a job interview at Dalkia UK
✨Know Your Quality Stuff
Make sure you brush up on your knowledge of quality management systems and continuous improvement methodologies. Be ready to discuss how you've implemented these in past roles, especially in complex organisations. This will show that you’re not just familiar with the concepts but have practical experience.
✨Align with Their Vision
Dalkia is all about tackling climate change and building a sustainable future. During the interview, connect your previous experiences and achievements to their mission. Show them how your strategic mindset can help shape their quality vision across divisions.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems or improve processes. Think of specific examples from your past where you’ve driven measurable improvements in quality performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Leadership Skills
As a potential leader, it’s crucial to demonstrate your ability to influence stakeholders and drive a culture of accountability. Prepare examples of how you’ve led cross-functional teams or initiatives that resulted in significant operational improvements. This will highlight your capability to lead at Dalkia.
