At a Glance
- Tasks: Lead quality strategy and drive operational excellence across five divisions.
- Company: Dalkia UK, a leader in sustainable energy solutions backed by EDF.
- Benefits: Autonomy to influence change, competitive salary, and a supportive culture.
- Other info: Join a diverse team committed to tackling climate change and driving innovation.
- Why this job: Shape the future of quality in a major organisation and make a real impact.
- Qualifications: Proven leadership in quality and operational excellence within large organisations.
The predicted salary is between 80000 - 100000 € per year.
About Dalkia UK
At Dalkia, we’re driven by a shared purpose: tackling climate change and building a better, more sustainable future. We bring together talented people who share knowledge, challenge each other and grow together. Backed by EDF, Britain’s biggest generator of low carbon electricity, we combine the strength of a major group with a people-first culture, innovative mindset and inclusive values. With over 5,000 employees and annual turnover exceeding £600m, Dalkia is a business where ambitious people can make a genuine impact.
Are you passionate about driving operational excellence and influencing change at scale? We’re looking for a strategic and commercially minded quality leader to shape and deliver Dalkia UK’s group-wide quality vision across five divisions. This is a high-impact leadership opportunity with responsibility for embedding a consistent, business-wide approach to quality, continuous improvement, governance, and operational performance.
Reporting into senior leadership, you’ll play a critical role in aligning quality strategy with business objectives, influencing stakeholders across the organisation, and driving a culture focused on accountability, efficiency, customer outcomes, and “right first time” delivery. This role goes beyond quality assurance - it’s about transforming how the business operates, improving performance at scale, and positioning quality as a key enabler of strategic growth and operational excellence.
What you’ll be doing
- Develop and implement a group-wide quality and continuous improvement strategy aligned to Dalkia UK’s operational and commercial objectives
- Provide strategic leadership across five divisions, driving consistency, governance, and measurable improvements in quality performance
- Lead cross-functional improvement programmes focused on reducing waste, increasing efficiency, improving compliance, and enhancing customer outcomes
- Partner with divisional leadership teams to embed a proactive “right first time” culture throughout the organisation
- Establish and enhance group-wide quality management systems, frameworks, standards, and reporting mechanisms
- Drive operational excellence initiatives that improve business performance and support long-term strategic growth
- Act as the organisation’s subject matter expert on quality, governance, assurance, and continuous improvement
- Provide oversight and assurance across the supply chain, ensuring robust quality standards and compliance requirements are maintained
- Use data, insight, and performance metrics to identify trends, risks, and opportunities for improvement
- Coach, influence, and engage stakeholders at all levels to build capability and embed sustainable behavioural change
What we’re looking for
We’re looking for a credible and influential leader with the ability to operate strategically while remaining close enough to the detail to drive delivery and change. You’ll bring:
- Proven experience leading quality, operational excellence, or business improvement initiatives within a large, complex organisation
- Experience operating across multiple business units or divisions, driving alignment and consistency at scale
- A strong strategic mindset with the ability to translate business objectives into practical improvement programmes
- Excellent stakeholder engagement and influencing skills, including experience working with senior leadership teams
- Strong knowledge of quality management systems, governance frameworks, assurance processes, and continuous improvement methodologies
- Experience within regulated or high-hazard industries such as construction, engineering, energy, nuclear, infrastructure, manufacturing, or petrochemical environments
- A track record of delivering measurable improvements in operational performance, efficiency, compliance, and customer satisfaction
- Strong communication, coaching, and leadership capability with the ability to inspire cultural change across diverse teams
Why join us?
This is a rare opportunity to shape and influence quality strategy across an evolving national business operating at significant scale. You’ll have the visibility, autonomy, and support to drive meaningful organisational change, influence senior decision-making, and establish quality as a true competitive advantage across Dalkia UK. If you’re ready to lead strategically, influence at scale, and make a lasting impact, we’d love to hear from you.
Equity, Diversity & Inclusion
We’re committed to creating an inclusive and fair recruitment process. If you require any adjustments or support, please let us know in confidence — our team is here to help.
Group Head of Quality in City of London employer: Dalkia UK
At Dalkia UK, we pride ourselves on fostering a people-first culture that champions innovation and inclusivity, making it an exceptional employer for those passionate about driving operational excellence. With the backing of EDF, our employees benefit from a dynamic work environment that encourages personal growth and collaboration across five divisions, all while contributing to a sustainable future. Join us to make a meaningful impact in a role that offers visibility, autonomy, and the opportunity to shape quality strategy at a national scale.
StudySmarter Expert Advice🤫
We think this is how you could land Group Head of Quality in City of London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Dalkia. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by researching Dalkia's values and recent projects. Show us how your experience aligns with their mission to tackle climate change and drive operational excellence.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led quality initiatives or driven change in previous roles. We love hearing about real impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Dalkia.
We think you need these skills to ace Group Head of Quality in City of London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences that align with the Group Head of Quality role. Highlight your strategic mindset and any relevant achievements in quality management or operational excellence.
Showcase Your Leadership Skills:Dalkia is looking for a credible leader, so don’t shy away from sharing examples of how you've influenced change and driven improvement in previous roles. Use concrete examples to demonstrate your ability to engage stakeholders and lead cross-functional teams.
Be Data-Driven:Since the role involves using data to identify trends and opportunities, include any experience you have with performance metrics or quality management systems. Show how you've used data to drive decisions and improve outcomes in your past roles.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to make a real impact at Dalkia UK.
How to prepare for a job interview at Dalkia UK
✨Know Your Quality Stuff
Make sure you brush up on quality management systems and continuous improvement methodologies. Dalkia is looking for someone who can not only talk the talk but also walk the walk when it comes to operational excellence.
✨Showcase Your Leadership Skills
Prepare examples of how you've led cross-functional teams and driven change in previous roles. Highlight your ability to influence stakeholders and create a culture of accountability and efficiency.
✨Align with Their Vision
Understand Dalkia's mission to tackle climate change and how quality plays a role in that. Be ready to discuss how you can align their quality strategy with their operational and commercial objectives.
✨Data-Driven Insights
Be prepared to discuss how you've used data and performance metrics to identify trends and drive improvements. Dalkia values a strategic mindset, so show them how you can leverage insights for measurable results.
