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- Tasks: Coordinate fire and security services, ensuring smooth operations and excellent customer service.
- Company: Join Dalkia, a respected leader in Fire & Security services.
- Benefits: Gain valuable experience in a supportive team with opportunities for growth.
- Other info: Fast-paced role with varied responsibilities and a focus on teamwork.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Previous admin experience, strong IT skills, and excellent communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
Dalkia – Fire & Security is looking for an organised and proactive Service Co-ordinator on a 12 month fixed term basis to join our growing team. This role is central to the smooth delivery of our fire and security services, ensuring reactive and planned works are efficiently coordinated between our clients, engineers, and subcontractors.
If you enjoy working in a fast-paced environment, are confident handling multiple priorities, and take pride in delivering excellent customer service, we’d love to hear from you.
Key Responsibilities- Handle incoming service calls and requests
- Allocate jobs to field engineers and subcontractors
- Coordinate reactive, planned, and maintenance works
- Arrange maintenance and service appointments directly with clients and end users
- Manage and monitor pending calls, escalating where required
- Coordinate engineer revisits and on-call administration
- Review and process electronic timesheets
- Issue planned maintenance schedules to clients and service managers
- Maintain and update client portals and internal systems
- Set up and amend maintenance contracts
- Raise purchase orders and issue to subcontractors
- Prepare job packs for Service and Operations Managers
- Update Goods Received Notes (GRNs)
- Monitor KPIs and support the team in achieving monthly targets
- Liaise with Service and Operations Managers on performance and workload
All employees are expected to take reasonable care for their own health and safety and that of others, in line with Dalkia’s Health & Safety policies and procedures.
Who We’re Looking ForEssential Experience & Skills- Previous administration or coordination experience
- Strong IT and computer literacy skills
- Excellent communication and interpersonal skills
- Highly organised, adaptable, and flexible
- Reliable, proactive, and able to manage multiple tasks
- Strong teamwork and collaboration skills
- Ability to plan, organise, and prioritise workload effectively
- Clear and confident communicator
- Commercial awareness and cost-conscious mindset
- Risk-aware with attention to detail
- Adaptable and responsive to changing priorities
- Customer-focused with a commitment to service excellence
- Self-motivated with a drive to deliver high standards
- Be part of a respected and growing organisation
- Work in a supportive and collaborative team
- Opportunity to develop within a leading Fire & Security business
- Varied role with real responsibility and impact
Interested? Apply now via Indeed or LinkedIn, or contact us for more information.
Locations
Service Coordinator in Cheshire, Warrington employer: Dalkia UK
Contact Detail:
Dalkia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the fire and security industry, especially those at Dalkia. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to service coordination. Think about how your skills match the job description and be ready to share examples of your past experiences.
✨Tip Number 3
Show off your organisational skills during the interview! Bring a portfolio or a list of your achievements that highlight your ability to manage multiple tasks effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Dalkia.
We think you need these skills to ace Service Coordinator in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous administration or coordination experience. We want to see how your skills align with the role of Service Coordinator, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Dalkia. Be sure to mention your excellent communication skills and how you handle multiple tasks in a fast-paced environment.
Show Off Your IT Skills: Since strong IT and computer literacy skills are essential for this role, make sure to mention any relevant software or tools you’re familiar with. We love tech-savvy candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Dalkia UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Coordinator. Familiarise yourself with how to handle service calls, allocate jobs, and manage maintenance schedules. This will show that you're proactive and genuinely interested in the role.
✨Show Off Your Organisational Skills
Since this role requires excellent organisation, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured everything ran smoothly.
✨Communicate Clearly and Confidently
As a Service Coordinator, you'll need to liaise with clients, engineers, and subcontractors. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend to refine your communication skills and ensure you come across as approachable and professional.
✨Demonstrate Your Customer Focus
Dalkia values excellent customer service, so be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. Highlight your commitment to service excellence and how you handle challenging situations with a positive attitude.