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For Companies At a Glance
- Tasks: Coordinate service calls and support engineering teams in a dynamic environment.
- Company: Join Dalkia, a leader in Fire & Security services with a strong reputation.
- Benefits: Receive structured training, mentoring, and opportunities for career progression.
- Other info: Enjoy a supportive team culture with ongoing development opportunities.
- Why this job: Kickstart your career in a fast-paced industry while making a real impact.
- Qualifications: Strong IT skills, excellent communication, and a willingness to learn.
The predicted salary is between 18000 - 25000 £ per year.
Dalkia is offering an exciting opportunity for an Apprenticeship Service Coordinator to join our Fire & Security division. This apprenticeship provides structured training, hands-on experience, and mentoring to develop the skills and knowledge required to progress into a fully competent Service Coordinator. You will support the coordination of reactive, planned, and service installation works between clients and engineering teams, helping us maintain high service standards and strong customer relationships.
Key Responsibilities
- Assist with incoming service calls and log jobs accurately on internal systems
- Support prioritisation of reactive and planned maintenance works
- Help allocate jobs to Field/Service Technicians and approved subcontractors
- Assist in coordinating engineer revisits and maintenance schedules
- Update internal systems and client portals accurately
- Support the creation and issuing of job packs
- Arrange reactive and planned maintenance appointments
- Maintain professional communication with clients, engineers, and internal teams
- Assist with performance reporting, KPI monitoring, and escalation processes
- Support Service and Operations Managers with administrative tasks
Training & Development
- Full training on systems, processes, and service coordination
- Ongoing mentoring from experienced Service Coordinators and Managers
- Opportunity to progress into a Service Coordinator role upon successful completion
What We're Looking For
- Administration experience
- Strong IT and computer literacy skills
- Excellent communication and interpersonal skills
- Organised, reliable, and adaptable approach to work
- Ability to work in a fast-paced environment
- Good attention to detail and time management
- Self-motivated with a willingness to learn
Health & Safety
All employees must take reasonable care for the health and safety of themselves and others and follow company policies and procedures. At Dalkia, we are committed to maintaining our industry-leading reputation and delivering exceptional customer service. If you are looking to start your career within Fire & Security service coordination, we would love to hear from you.
Apprenticeship Service Coordinator (Fire & Security) in Birmingham employer: Dalkia UK
Contact Detail:
Dalkia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprenticeship Service Coordinator (Fire & Security) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the Fire & Security industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Dalkia and understanding their values. Be ready to discuss how your skills align with their mission of delivering exceptional customer service. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! As an Apprenticeship Service Coordinator, you'll need to communicate effectively with clients and engineers. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Dalkia team and starting your career in Fire & Security.
We think you need these skills to ace Apprenticeship Service Coordinator (Fire & Security) in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant administration experience and IT skills that align with what we're looking for.
Craft a Compelling Cover Letter: Use your cover letter to showcase your communication skills and explain why you're interested in the Apprenticeship Service Coordinator role. Let us know how your background makes you a great fit for our team!
Show Off Your Organisational Skills: In your application, give examples of how you've managed tasks or projects in a fast-paced environment. We want to see that you can juggle multiple responsibilities while keeping everything on track.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in Fire & Security.
How to prepare for a job interview at Dalkia UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Apprenticeship Service Coordinator. Familiarise yourself with the key tasks like logging service calls and coordinating maintenance schedules. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since this role involves a lot of communication with clients and engineers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles or situations. This will show that you can maintain professional relationships, which is crucial for success.
✨Demonstrate Your Organisational Skills
Being organised is key in this fast-paced environment. Think of specific instances where you successfully managed multiple tasks or projects. Share these examples during your interview to highlight your ability to prioritise and stay on top of things.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, training opportunities, and what success looks like in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers!