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- Tasks: Lead facilities management services, ensuring client satisfaction and operational efficiency.
- Company: Dalkia UK delivers sustainable energy and FM solutions with a focus on innovation and quality.
- Benefits: Enjoy competitive salary, career progression, and a supportive team environment.
- Why this job: Make a real impact in a dynamic role while promoting safety and operational excellence.
- Qualifications: Experience in contracts management, strong technical understanding, and excellent client relationship skills required.
- Other info: Dalkia values diversity and is an equal opportunity employer.
The predicted salary is between 30000 - 42000 £ per year.
Dalkia UK is seeking an experienced and driven Contracts Manager to lead the delivery of facilities management services across key client sites in Glasgow. This pivotal role acts as the main interface between the client and our operational teams, ensuring contractual obligations are met, service quality is maintained, and customer satisfaction remains high.
You will be responsible for overseeing planned and reactive maintenance operations, managing budgets, and driving continuous improvement initiatives. This is a dynamic opportunity to make a measurable impact on service delivery and operational efficiency within a high-performing FM environment.
Key Responsibilities- Serve as the primary point of contact for clients, ensuring clear communication, high engagement, and customer satisfaction.
- Lead regular client meetings, including performance reviews and technical updates, to ensure alignment on KPIs, compliance, and improvement plans.
- Understand client operations and identify areas for enhanced service delivery, efficiency, or technical innovation.
- Oversee the execution of Planned Preventative Maintenance (PPM) and reactive maintenance in line with contractual KPIs and service level agreements (SLAs).
- Manage contract budgets, control costs, and ensure profitability is achieved in line with commercial objectives.
- Support bid development, contract renewals, and service re-design by providing technical input and planning expertise.
- Promote a culture of safety, compliance, and operational excellence across all service areas.
- Proven experience in a contracts or operations management role within the Facilities Management (FM) sector.
- Strong technical understanding of building services and maintenance operations.
- Excellent client-facing and relationship management skills.
- Ability to manage and control budgets, forecasts, and cost reporting.
- Strong leadership and team coordination skills.
- Working knowledge of relevant compliance standards and health & safety legislation.
- Proficiency in reporting tools and Microsoft Office Suite.
- Relevant qualifications in facilities management, engineering, or a technical discipline (desirable).
At Dalkia, we deliver sustainable, efficient energy and FM solutions with a focus on innovation, customer service, and quality. Our people are central to our success, and we offer:
- Competitive salary and benefits package
- Career progression and development opportunities
- Supportive and inclusive team environment
- Opportunities to lead meaningful, high-impact projects
Dalkia is committed to creating an inclusive environment where all employees feel respected, supported, and valued. We believe that diverse perspectives drive innovation and strengthen our business. We are proud to be an equal opportunity employer and welcome applications from all backgrounds.
Apply today.
Account Manager - Facilities Management employer: Dalkia UK
Contact Detail:
Dalkia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Facilities Management
✨Tip Number 1
Familiarise yourself with the specific facilities management services that Dalkia UK offers. Understanding their approach to energy efficiency and customer service will help you align your experience with their values during interviews.
✨Tip Number 2
Network with current or former employees of Dalkia UK on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Account Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and improved service delivery in previous roles. Highlighting measurable outcomes will demonstrate your capability to meet Dalkia's high standards.
✨Tip Number 4
Stay updated on the latest trends and compliance standards in facilities management. Showing that you're knowledgeable about industry developments will position you as a proactive candidate who can contribute to Dalkia's commitment to operational excellence.
We think you need these skills to ace Account Manager - Facilities Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management and contracts management. Use specific examples that demonstrate your ability to oversee maintenance operations, manage budgets, and improve service delivery.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Dalkia UK. Mention how your skills align with their requirements, particularly your client-facing abilities and technical understanding of building services.
Highlight Relevant Qualifications: If you have qualifications in facilities management or engineering, be sure to mention these prominently in your application. This will show that you have the necessary technical background for the role.
Showcase Leadership Skills: Dalkia is looking for strong leadership and team coordination skills. Provide examples in your application that illustrate your experience in leading teams and managing client relationships effectively.
How to prepare for a job interview at Dalkia UK
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Account Manager in Facilities Management. Familiarise yourself with key terms like Planned Preventative Maintenance (PPM) and service level agreements (SLAs) to demonstrate your knowledge during the interview.
✨Showcase Your Client Management Skills
Prepare examples from your past experiences where you've successfully managed client relationships. Highlight how you ensured customer satisfaction and maintained clear communication, as these are crucial for the role.
✨Demonstrate Financial Acumen
Be ready to discuss your experience with managing budgets and controlling costs. You might be asked about specific strategies you've used to ensure profitability, so have some concrete examples at hand.
✨Emphasise Safety and Compliance Knowledge
Since the role involves promoting a culture of safety and compliance, brush up on relevant health and safety legislation. Be prepared to discuss how you've implemented safety measures in previous roles.
