At a Glance
- Tasks: Coordinate service works and manage client relationships to ensure smooth operations.
- Company: Join Dalkia, a leader in sustainable energy with a people-first culture.
- Benefits: Enjoy a supportive environment, career growth, and the chance to make a difference.
- Other info: Flexible work environment with a focus on teamwork and personal development.
- Why this job: Be part of a team fighting climate change while developing your skills.
- Qualifications: Administration experience and strong communication skills are essential.
At Dalkia, we're driven by a shared purpose: fighting climate change and creating a better, more sustainable future. We bring together talented people who share knowledge, challenge each other and grow together. Backed by EDF, Britain's biggest generator of low carbon electricity, we're a people-first culture. With over 5,000 employees and a turnover of more than £600m, we combine the strength of a major group with a great culture, innovative mindset and inclusive values, making Dalkia a great place to work and grow your career.
Job Purpose: Managing and co-ordination of reactive, planned and service installation works between clients and engineering staff.
Aims and Objectives: To focus on the expected team behaviours for achieving significant results and outcomes for the business, helping Dalkia to maintain its leading position within the industry and our reputation with our customers.
Key Responsibilities and Accountabilities:
- Call handling
- Assigning jobs to field technicians and subcontractors
- Reviewing electronic time sheets for field technicians
- Pending call reporting and escalation
- Co-ordination of field technician revisits
- Co-ordinating and distribution of maintenance visits
- Sending pre-planned maintenance schedules to clients and service managers
- On-call administration and updates
- Arranging reactive and pre-planned maintenance appointments directly with end users
- Updating client portals
- Setting up and amending maintenance contracts
- Managing and reducing all WAIT info
- Achieving monthly maintenance KPIs
- Working with service and operations managers on KPI performance
- Creating job packs and sending them to service and operations managers
- Raising purchase orders and sending them to sub-contractors
- Updating goods received notes to CPA
Health & Safety: All employees must fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their actions, and to follow all guidance and instructions given. Further details about health and safety responsibilities are set out in the Health & Safety Policy.
Working Relationships:
- Internal: Working with head office to ensure consistency across the department and teams, internal customers and other departments.
- External: Clients, branches and sub-contractors
Person Specification:
Qualifications, Experience, Knowledge and Skills:
Essential:
- Administration experience
- Computer literacy skills
- Flexible and adaptable approach to work
- Excellent interpersonal skills
- Reliable
Competencies: The core support team competency framework for this position:
- Teamwork – actively contributes to the team and works to improve the team's effectiveness through personal commitment
- Planning, Organising & Executing – able to understand the priorities, plan and organise work and manage own time to deliver within expected timescales
- Communication – communicates clearly and concisely, making a good impression and ensuring understanding of all relevant information in all circumstances
- Commercial Awareness – understands the importance of managing costs and expenses, applying the necessary controls
- Risk Management – is aware of the impact of risk on the business and applies the necessary controls
- Adaptability – is responsive and open to changing circumstances
- Drive for Excellence – aims to deliver a high standard of work
- Self-Motivation and Development – is confident in own ability and is motivated to deliver, using opportunities to develop further
- Customer Awareness – responsive to the needs of the customer and aims to deliver customer satisfaction
Our Values:
- People First – It starts with health, safety and wellbeing
- Better Together – A collaborative team
- Trusted Partners – Dedicated to our clients' success
- Taking Responsibility – Making a positive difference
Equity, Diversity & Inclusion: We're committed to an inclusive and fair recruitment process. If you need any adjustments, please let us know in confidence. Our team is here to support you.
Service Coordinator in Manchester employer: Dalkia UK (Scotland)
At Dalkia UK, we pride ourselves on fostering a collaborative and inclusive work environment where employees are empowered to grow and develop their careers. With a strong commitment to sustainability and the backing of EDF, our team enjoys a culture that prioritises health, safety, and wellbeing while providing opportunities for professional advancement. Join us in making a meaningful impact as we work together towards a more sustainable future.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Manchester
✨Dive into Environmental Networks
Get involved with sustainability-focused organisations and attend their events. Look for local meetups or conferences in environmental management where you can connect with professionals in the field. This can lead to insider info on job openings at companies like Dalkia UK (Scotland) that might not be advertised widely.
✨Show Your Passion with Projects
Consider undertaking personal or community projects that highlight your dedication to sustainability. Whether it's a local clean-up or a carbon footprint assessment, document your findings and results. This not only boosts your portfolio but also shows potential employers like Dalkia UK (Scotland) that you're proactive and serious about the field.
✨Seek Out Green Job Boards
Don’t just rely on general job boards. Explore specific platforms that focus on sustainability and environmental management roles. Websites like EnvironmentJobs and Sustainable Business can be goldmines for full-time positions at companies like Dalkia UK (Scotland). Keep an eye out for their aggregation of listings!
✨Let Your Online Presence Shine
Make sure your social media and professional profiles reflect your passion for sustainability. Share articles, engage in discussions, and connect with leaders in the field. Your active presence can make a lasting impression on hiring managers at companies like Dalkia UK (Scotland) when they search for candidates.
We think you need these skills to ace Service Coordinator in Manchester
Some tips for your application 🫡
Show Off Your Passion for Sustainability:In your cover letter, let your enthusiasm for sustainability shine through. Share any relevant experiences, like projects, volunteer work, or events you've participated in that align with Dalkia UK (Scotland)'s values. This position isn't just about meeting qualifications; it's about genuinely caring for the environment and showing us why you're the right fit for Service Coordinator.
Highlight Relevant Qualifications and Experience:Make sure to showcase any specific qualifications, such as degrees in environmental science or certifications in sustainability practices in your CV. We want to see how your academic background and practical experiences align with the job you're applying for, so don’t hold back on anything that demonstrates your expertise in environmental management.
Tailor Your CV to the Role:As we're looking for someone to jump into a full-time role, be specific about previous roles or projects that demonstrate your capabilities in sustainability. Use bullet points to make accomplishments clear, and don’t forget to quantify your achievements wherever possible – it’s all about showing us the impact of your work!
Research Dalkia UK (Scotland) and Reflect It In Your Application:We love candidates who take the time to understand what we're about. Mention specific initiatives or projects that Dalkia UK (Scotland) is known for in your cover letter. This shows us that you’ve done your homework and are genuinely excited about the chance to contribute to our mission in the role of Service Coordinator.
How to prepare for a job interview at Dalkia UK (Scotland)
✨Brush Up on Environmental Legislation
Given that we're diving into sustainability and environmental management, it’s crucial to have a solid understanding of current environmental laws and regulations. Be prepared to discuss how these laws apply to real-world scenarios, as you might face some technical questions about compliance and best practices during your chat with Dalkia UK (Scotland).
✨Showcase Your Experience with Sustainability Projects
When you're discussing your background, highlight specific sustainability initiatives you've been involved in. Whether it’s a project at university or work experience, sharing measurable outcomes and your role will demonstrate your hands-on skills, which is super important for this full-time role at Dalkia UK (Scotland).
✨Familiarity with Tools and Software
Make sure you're familiar with any relevant tools or software commonly used in environmental management, like GIS for mapping or data analysis tools. Bring this up in your interview as it shows you’re not only passionate but also prepared to roll up your sleeves and get to work!
✨Connect Your Values with the Company's Mission
Full-time roles are all about team fit, so it’s important to align your personal values with those of Dalkia UK (Scotland). Be ready to discuss why you're passionate about sustainability and how you can contribute to their mission, as this will really resonate with the interviewers and show that you’re genuinely invested in their goals.
