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For Companies At a Glance
- Tasks: Support contract performance through reporting and KPI management.
- Company: Join a leading facilities management team at Selfridges in Central London.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Why this job: Make a real impact by driving continuous improvement in a dynamic setting.
- Qualifications: Experience in facilities management and strong communication skills required.
- Other info: Flexible working arrangements and commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Performance and Compliance Manager to join our Selfridges contract in Central London. The main function of the role is to support the performance of a key contract through the production of reports, management/support of KPI/SLA performance and implementation of business improvement activities to show continuous improvement.
Role and Responsibilities
- Review the performance monitoring model for the account in relation to the running and operational of the day-to-day helpdesk/scheduling activities and interaction with the operational teams.
- Monitor, action, and ensure adherence to SLA/KPIs for both planned and reactive maintenance.
- Educate, train, and support the account teams in the performance model and ways to improve performance/communication.
- Support the design of business processes for the scheduling of planned and reactive tasks.
- Develop and issue performance and operational reporting.
- Attend and contribute to internal and external performance meetings.
- Act as the central coordinator for business improvement with regards to schedule and KPI adherence.
- Ensure compliance to all relevant statutory duties under the Health and Safety at Work Act.
Core Competencies
- Quality orientation - shows awareness of goals & standards. Follows through to ensure that quality & productivity standards are met.
- Action orientation - demonstrates a readiness to make decisions, take the initiative and originate action.
- Planning and organising - organises and schedules events, activates and resources. Monitors timescales and plans.
- Specialist knowledge - understands technical or professional aspects of work and continually maintains technical knowledge.
- Resilience - maintains effective work behaviour in the face of setbacks or pressure.
- Oral communication - speaks clearly, fluently & in a compelling manner to both individuals & groups.
- Written communication - writes in a clear & concise manner, using appropriate grammar, style and language for the reader.
- Problem solving & analysis - analyses issues & breaks them down into their component parts.
- Flexibility - successfully adapts to changing demands and conditions.
- Commercial Awareness - understands and applies commercial and financial principles.
Knowledge
- Extensive experience with facilities management/CAFM systems, such as Concept/Planon/Maximo.
- Good, rounded experience of facilities management operational activities, hard services.
- Familiarity with process improvement techniques is desirable, but not required.
- Good communicator at all levels.
- Good problem-solving ability.
- Advanced to expert Microsoft Excel skills are essential.
- A good comprehension of engineer scheduling is required.
- A reasonable to intermediate understanding of process management is required.
- A thoroughly adept communicator, with the ability to convey complex concepts in simple language.
- Personable and empathetic, with the ability to engage with managers at all levels within the organisation.
- Technically minded, with the ability to recognise information technology solutions to solve operational constraints.
- Process oriented, with the understanding that most business problems can be analysed through understanding business process.
- Solutions oriented, providing explanations and proposed resolutions to problems rather than purely identifying problems.
We're committed to treating all our job applicants fairly and with respect. If you need adjustments, we're happy to discuss that with you. Please contact our talent acquisition team in confidence.
Performance and Compliance Manager in London employer: Dalkia Facilities
Contact Detail:
Dalkia Facilities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance and Compliance Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their needs, especially around performance and compliance. We want to see that you’re genuinely interested!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your problem-solving skills and how you can contribute to continuous improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Performance and Compliance Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Performance and Compliance Manager role. Highlight your experience with KPI/SLA management and any relevant CAFM systems you've worked with. We want to see how your skills align with our needs!
Showcase Your Communication Skills: Since this role involves a lot of interaction with various teams, it's crucial to demonstrate your written communication prowess. Use clear and concise language in your application to reflect your ability to convey complex ideas simply. Remember, we value clarity!
Highlight Problem-Solving Abilities: We love candidates who can tackle challenges head-on! In your application, share examples of how you've approached problem-solving in past roles, especially in facilities management or process improvement. Show us your action-oriented mindset!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Dalkia Facilities
✨Know Your KPIs
Before the interview, brush up on key performance indicators (KPIs) relevant to the role. Be ready to discuss how you've monitored and improved KPIs in past positions. This shows you understand the importance of performance metrics and can contribute effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, especially in facilities management or compliance. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your thought process.
✨Familiarise Yourself with CAFM Systems
Since the role requires knowledge of CAFM systems, do some research on popular platforms like Concept, Planon, or Maximo. If you have experience with any of these, be sure to highlight it during the interview to demonstrate your technical expertise.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly and concisely. Given the emphasis on communication in the job description, consider doing mock interviews with a friend or using video tools to refine your delivery. Remember, confidence is key!
