At a Glance
- Tasks: Manage helpdesk requests and coordinate maintenance activities at Torness Nuclear Power Station.
- Company: Join Dalkia UK, a leader in facilities management with a focus on critical infrastructure.
- Benefits: Enjoy a competitive salary, flexible benefits, and mental health support.
- Other info: Flexible hours and a commitment to inclusion and diversity in the workplace.
- Why this job: Be part of a professional team that ensures essential services run smoothly.
- Qualifications: Strong organisational skills and experience in administration or helpdesk roles.
The predicted salary is between 25000 - 32000 £ per year.
Helpdesk Operator (Part-Time)
Dalkia UK is seeking a professional, organised, and proactive Helpdesk Operator to join our team at Torness Nuclear Power Station.
This is an excellent opportunity to become an integral part of a busy, professional site environment, supporting the delivery of essential facilities management services.
As Helpdesk Operator, you will be responsible for managing helpdesk requests, coordinating planned and reactive works, and ensuring tasks are effectively logged, scheduled, and monitored across the station.
Your role will be vital in maintaining efficient communication between clients, supervisors, and operational teams.
Key Responsibilities
- Manage incoming work requests via the Helpdesk telephone line.
- Log, prioritise, and distribute work requests through the CAFM system in a timely manner.
- Coordinate reactive maintenance activities with clients, supervisors, and operational teams.
- Prepare and manage weekly work order packages in accordance with Work Management processes.
- Analyse CAFM system data and produce reports to support operational performance.
- Provide administrative support during statutory maintenance outages as required.
- Undertake additional duties as directed by the Work Services Manager.
About You
We're looking for an individual who is
- Highly organised with excellent attention to detail.
- A confident and professional communicator with strong interpersonal skills.
- Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
- Able to work independently while effectively managing multiple priorities.
- Friendly, approachable, and committed to delivering excellent customer service.
- Experienced in administration, reception, scheduling, helpdesk, or office support roles.
Previous experience within an administrative role, HR environment, facilities management, or a regulated industrial setting would be advantageous, but is not essential.
What We Offer
- Competitive salary.
- Generous pension scheme and holiday entitlement.
• Flexible benefits package, including
- Retail and lifestyle discounts.
- Mental health and wellbeing support services.
- Electric vehicle scheme (subject to eligibility).
- Employee recognition and referral bonus programmes.
- 24/7 Employee Assistance Programme.
- The opportunity to work within a unique and highly professional environment supporting critical national infrastructure.
- Inclusion & Diversity
At Dalkia UK, we are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed.
We welcome applications from individuals of all backgrounds and are dedicated to providing reasonable adjustments throughout the recruitment process where required.
Apply today and become part of a team that helps keep one of the UK's most important operational sites running smoothly.
#J-18808-Ljbffr
HELPDESK OPERATOR in Dunbar employer: Dalkia Energy Services Ltd
Join Dalkia as a Shift Fabric Technician in the vibrant West End of London, where you'll be part of a dynamic team dedicated to excellence in building maintenance. We offer a supportive work culture with ample opportunities for professional growth, competitive benefits including generous annual leave, private medical insurance, and a flexible benefits scheme, all while making a positive impact on the local community. Experience a rewarding career with us, where your contributions are recognised and valued.
Contact Details:
Dalkia Energy Services Ltd Recruitment Team
