At a Glance
- Tasks: Coordinate and schedule work to maximise resources and ensure customer satisfaction.
- Company: Join a dynamic team at Dalkia in Birmingham Business Park.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and flexible benefits.
- Other info: Great career growth opportunities and a supportive, inclusive work environment.
- Why this job: Make a real impact by ensuring efficient service delivery and building strong relationships.
- Qualifications: Experience as a Scheduler and proficiency in Excel and Microsoft tools.
The predicted salary is between 30000 - 40000 € per year.
There’s a permanent opportunity for you here as a Scheduler to join our team based in our Birmingham Business Park office.
The Role
- Reactive & Preplanned Tasks: coordinate and schedule work allocation to ensure the maximisation of resource and sub-contractors.
- Resource Coordination: Analyse the resources available, ensuring the most appropriate engineer or contractor attends the call, taking into account technical skill base, location and client preferences as far as possible.
- Customer Service Delivery: ensure tasks scheduled to meet customer expectations and contractual SLA’s.
- Communication: Communicate closely, share information and progress updates regularly between the service desk & the resource planning team to ensure a joined up approach to service delivery.
- Relationship Management: Developing a good working relationship with the engineers, and similarly, rapport and trust with internal and external customers and stakeholders.
- Administration: Updating client operated systems and capturing engineer report sheets. Updating correct paperwork to CAP Compliance System.
- Planning: Organising and planning engineer’s and subcontractors movements and diaries.
- Quality & Efficiency: Check and process engineers’ incoming reports, monitoring for any discrepancies, ensuring accuracy and relevance, reporting back to engineers or manager where relevant.
Please note that this is not an exhaustive list and you may be required to assist with other duties as appropriate.
Hours of Work
- This role will be working days shifts (8am-5pm/9am-6pm/12pm-9pm). You will be required to work one weekend and one Saturday per month.
Benefits
- 25 days annual leave plus Bank Holidays, plus option to purchase an additional 5 days leave every year.
- Pension with matched contributions.
- Life Assurance.
- Private Medical Insurance Single Cover on completion of 12 month’ service, with the opportunity to pay for additional cover for partner/dependants.
- Flexible Benefits Scheme – including eye care voucher, store discounts for major retailers, salary sacrifice electric car vehicle lease scheme, personal IT equipment loans, impartial financial/savings guidance.
- Access to wellbeing programmes.
- Company Sick Pay.
- Employee recognition programmes which reward exceptional achievements.
- Employee Referral bonus with generous bonuses for ‘referring a friend’.
- The opportunity to use one working day per year volunteering to help the local community.
- Employee Assistance Programme – free, confidential 24/7 365 support on all lifestyle matters.
Qualifications and Experience Required
- Experience working as a Scheduler within an FM environment would be highly desirable.
- Excel and Microsoft experience.
At Dalkia, we are committed to equity, diversity, and inclusion. We ensure that every applicant is treated fairly and respectfully throughout our selection process. If you require any adjustments, please inform us in confidence. Our talent acquisition team is here to assist you.
Scheduler in Birmingham employer: Dalkia Energy Services Ltd
Join Dalkia as a Scheduler in our Birmingham Business Park office, where we prioritise employee well-being and professional growth. Enjoy a supportive work culture with flexible benefits, generous annual leave, and opportunities for community engagement, all while contributing to exceptional customer service delivery. With a focus on equity, diversity, and inclusion, we ensure that every team member is valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduler in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on a Scheduler role or can put in a good word for you.
✨Tip Number 2
Practice your communication skills! As a Scheduler, you'll need to keep everyone in the loop. Try mock interviews with friends or family to get comfortable discussing your experience and how you handle resource coordination.
✨Tip Number 3
Show off your organisational skills! Create a portfolio that highlights your past scheduling successes, including any tools or software you've used. This will demonstrate your ability to manage tasks effectively and meet customer expectations.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Make sure to tailor your application to highlight your experience in FM environments and your knack for relationship management.
We think you need these skills to ace Scheduler in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Scheduler role. Highlight any relevant experience in scheduling, resource coordination, and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific examples of how you've successfully managed schedules or improved efficiency in previous roles.
Showcase Your Communication Skills:Since communication is key in this role, make sure to demonstrate your ability to convey information clearly in your application. Whether it's through your CV or cover letter, we want to see that you can keep everyone in the loop!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Dalkia Energy Services Ltd
✨Know Your Scheduling Tools
Familiarise yourself with scheduling software and tools commonly used in the industry. Be ready to discuss your experience with Excel and any other relevant systems, as this will show you’re prepared and technically savvy.
✨Understand Resource Coordination
Brush up on how to effectively analyse resources and allocate tasks based on skills and location. Prepare examples from your past experiences where you successfully coordinated resources to meet customer expectations.
✨Emphasise Communication Skills
Since communication is key in this role, think of specific instances where you’ve effectively communicated with teams or clients. Highlight your ability to share updates and maintain a joined-up approach to service delivery.
✨Build Rapport and Relationships
Be ready to discuss how you’ve developed strong working relationships in previous roles. This could include examples of how you’ve built trust with engineers or managed stakeholder expectations, which is crucial for success in this position.
