At a Glance
- Tasks: Manage guest experiences and Front Office operations during the night shift.
- Company: Dalhousie Castle, a luxurious 13th-century Scottish castle undergoing an exciting transformation.
- Benefits: Pension scheme, discounted hotel stays, and food & beverage across our portfolio.
- Other info: Great opportunity for career growth in hotel operations and guest relations.
- Why this job: Be part of a historic transformation and shape luxury hospitality at Dalhousie Castle.
- Qualifications: Experience in hospitality or strong customer service skills preferred.
The predicted salary is between 28103 - 34348 £ per year.
Surrounded by eleven acres of countryside and wooded valleys, Dalhousie Castle is a remarkable 13th-century Scottish castle with more than 800 years of history.
Following a £6 million transformation, Dalhousie is entering an exciting new era, bringing a renewed sense of luxury, style and energy to this extraordinary historic property.
Our ambition is to establish Dalhousie Castle as one of Scotland’s leading luxury and 5-star destinations.
We are building a team of people who are passionate about hospitality, proud of what they do and excited by the opportunity to help shape the next chapter of the Castle.
We are looking for a confident and highly organised Night Auditor to take responsibility for our Front Office and guest experience throughout the night.
This is much more than a traditional Night Porter role.
You will be the key point of contact for our guests overnight and will take ownership of the Front Office operation while the daytime management team is away from the property.
The position combines luxury guest service with Front Office administration, reservations, financial controls, security and overnight hotel operations.
- What you'll be doing
- Welcoming late-arriving guests and assisting with early departures
- Delivering professional and personalised check-in and check-out experiences
- Taking ownership of guest enquiries, requests and concerns throughout the night
- Monitoring and responding to hotel emails
- Responding to guest messages and enquiries through Booking. com and Expedia
- Answering telephone enquiries professionally
- Reviewing reservations and ensuring booking information is accurate
- Checking advance purchase and prepaid reservations
- Processing payments and virtual credit cards where required
- Reviewing cancellations, new bookings and no-shows
- Completing overnight banking, financial checks and end-of-day procedures
- Ensuring guest accounts, charges and payments are accurately posted
- Preparing daily reports and information for the Front Office and management teams
- Preparing registration cards and departure information for the following day
- Maintaining accurate guest profiles, notes and handovers
- Completing security and fire safety checks throughout the Castle
- Monitoring CCTV and maintaining awareness of the property overnight
- Responding confidently to incidents or unexpected situations
- Preparing the Front Office operation for the following morning
- Assisting with luggage, early departures and other guest requirements where necessary
- Working closely with Front Office, Food & Beverage, Housekeeping and Management to ensure a seamless guest journey
- What we’re looking for
Previous experience within a Night Auditor, Night Receptionist, Front Office or similar hotel role would be advantageous, although we are also interested in candidates with strong administrative, financial or customer service experience.
You will be someone who
- Is confident working independently and taking responsibility
- Is comfortable handling payments, banking and financial information
- Is confident using computer systems and learning hotel software
- Communicates professionally both verbally and in writing
- Can confidently respond to guest emails and online messages
- Remains calm and professional when dealing with unexpected situations
- Takes ownership rather than waiting to be asked
- Understands the importance of accurate communication and handovers
- Is reliable and comfortable working overnight shifts
- Has a genuine interest in hospitality and developing their career
This is an opportunity to join Dalhousie Castle at a genuinely significant moment in its history.
Following a £6 million transformation, we are building something new while respecting everything that makes Dalhousie special.
As Night Auditor, you will hold an important position within the hotel.
While much of the Castle sleeps, you will be trusted to look after our guests, protect our standards and ensure the operation is ready for the following day.
For someone looking to develop a career within Front Office, Rooms Division or hotel operations, the role provides valuable experience across guest relations, reservations, hotel systems, financial controls and operational decision-making.
Our Values
- Transparency |
- We ensure clarity in communication so that there are no surprises
- Ownership |
- We think and perform like owners
- Driven |
- We have a constant desire for improvement
- Investment in our People |
- We continuously invest in our people to ensure that they are the best that they can be
- Pension Scheme
- Discounted Hotel Stays across our 7H Portfolio
- Discounted Food and Beverage across our 7H Portfolio
- #J-18808-Ljbffr
Night Auditor in Bonnyrigg employer: Dalhousie Castle
Dalhousie Castle is an exceptional employer, offering a unique opportunity to work in a historic and charming environment just outside Edinburgh. With a strong focus on guest care and attention to detail, team members enjoy a supportive work culture that values professionalism and collaboration. Employees benefit from growth opportunities within the hospitality sector, all while being part of a tranquil setting that enhances both personal and professional experiences.
