At a Glance
- Tasks: Welcome guests and create unforgettable experiences in a stunning 13th-century castle.
- Company: Dalhousie Castle, a historic property undergoing an exciting transformation.
- Benefits: Competitive pay, career development, and the chance to shape luxury hospitality.
- Other info: Join us at a pivotal moment in our history and help define our future.
- Why this job: Be part of a passionate team creating memorable moments for guests.
- Qualifications: A love for hospitality and a desire to deliver exceptional service.
The predicted salary is between 12.71 - 12.71 £ per hour.
- £12.71 per hour | Full-time | Permanent
- Be part of the next chapter of Dalhousie Castle
There has never been a more exciting time to join Dalhousie Castle.
Set within more than 800 years of Scottish history, Dalhousie is entering an exciting new era following a £6 million transformation, bringing a renewed sense of luxury, style and energy to this extraordinary historic property.
Our ambition is clear: to establish Dalhousie Castle as one of Scotland's leading luxury and 5-star destinations.
To achieve that, we need exceptional people.
We are building a new team who are passionate about hospitality, proud of what they do and excited by the opportunity to help shape the future of Dalhousie Castle.
The opportunity
As a Front Office Agent, you will play a vital role in creating the experience our guests remember.
You will be one of the first people our guests meet and one of the last they see before they leave.
You will set the tone for their stay, ensuring every arrival feels special, every interaction feels personal and every detail is handled with care.
This is much more than a traditional hotel reception role.
We are looking for luxury hosts who understand that exceptional hospitality is about anticipating needs, creating genuine connections and consistently going beyond expectations.
You will have the opportunity to make a real difference as we establish new standards of service across the castle.
- What you'll be doing
- Warmly welcoming guests and creating a memorable arrival experience.
- Delivering seamless and personalised check-in and check-out experiences.
- Building genuine relationships with guests and understanding the reason for their visit.
- Anticipating guest needs and proactively offering assistance throughout their stay.
- Handling enquiries, requests and feedback with confidence, professionalism and discretion.
- Managing reservations, guest profiles and room allocations through our hotel systems.
- Processing payments and ensuring billing is accurate.
- Handling telephone and email enquiries in a professional and engaging manner.
- Sharing your knowledge of Dalhousie Castle, its history and the surrounding area.
- Recommending our dining, experiences and facilities to enhance each guest's stay.
- Identifying opportunities to personalise experiences and maximise revenue where appropriate.
- Taking ownership of guest concerns and delivering thoughtful service recovery when things don't go to plan.
- Working closely with colleagues across the hotel to ensure a seamless guest journey.
- Maintaining the highest standards of presentation, communication and attention to detail.
What we're looking for
We are looking for people who genuinely love hospitality.
Previous hotel reception experience is valuable, but attitude, personality and a genuine desire to deliver exceptional service are just as important.
You’ll be someone who
- Takes genuine pride in creating great guest experiences.
- Has exceptional attention to detail.
- Is warm, confident and naturally welcoming.
- Communicates professionally and comfortably with guests from all backgrounds.
- Understands that luxury is often found in the smallest details.
- Is confident dealing with requests, challenges and unexpected situations.
- Has a genuine interest in hospitality and wants to develop their career.
- Is commercially aware and comfortable recommending upgrades, experiences and additional services.
- Takes ownership rather than waiting to be asked.
- Works well as part of a new and ambitious team.
- Is passionate about representing Dalhousie Castle and its unique story.
- Most importantly, you will care.
You will care about the guest, care about the details and care about the reputation we are building together.
This is an opportunity to join the castle at a genuinely significant moment in its history.
Following a £6 million refurbishment, we are building something new while respecting everything that makes Dalhousie special.
You will be joining a new and exciting team, with the opportunity to help shape our service culture and establish the standards that will define the guest experience for years to come.
You won't simply be joining an established hotel and following a script.
You'll be helping us write the next chapter.
For the right person, this is an opportunity to develop your career within a historic property with serious ambitions for luxury hospitality.
A place with a story
Dalhousie Castle is not an ordinary hotel.
Our guests aren't simply arriving at a hotel — they are arriving at a 13th-century Scottish castle, surrounded by centuries of history and character.
We want our team to be proud ambassadors for that story.
Whether you're welcoming a couple celebrating a special occasion, looking after an international traveller experiencing Scotland for the first time, or helping a returning guest feel at home, you will have the opportunity to make their visit genuinely memorable.
The future starts here
We have invested significantly in the castle.
Now we're investing in the people who will bring it to life.
If you're ambitious, passionate about luxury hospitality and excited by the opportunity to be part of something new, we would love to hear from you.
Join us at Dalhousie Castle and help us create the next chapter of this remarkable Scottish story.
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Front Office Agent in Bonnyrigg employer: Dalhousie Castle
Dalhousie Castle is an exceptional employer, offering a unique opportunity to work in a historic and charming environment just outside Edinburgh. With a strong focus on guest care and attention to detail, team members enjoy a supportive work culture that values professionalism and collaboration. Employees benefit from growth opportunities within the hospitality sector, all while being part of a tranquil setting that enhances both personal and professional experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Agent in Bonnyrigg
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Dalhousie Castle. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Dalhousie Castle
Don't be shy about reaching out to Dalhousie Castle directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Agent in Bonnyrigg
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Dalhousie Castle and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Dalhousie Castle
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
