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- Tasks: Be the friendly voice for customers, managing inquiries and supporting the sales team.
- Company: Join Dalebrook Supplies Ltd, a leading supplier of Melamine tableware with global reach.
- Benefits: Enjoy competitive pay up to £26k, full training, and opportunities for growth.
- Other info: Friendly working hours (9am-5pm, Mon-Fri) and on-site parking available.
- Why this job: Experience a collaborative culture in a secure business with long-term employees.
- Qualifications: Previous customer service experience and strong communication skills are essential.
Exciting new opportunity for an enthusiastic, well organised Customer Service Advisor to join a growing, ambitious business in Witham. Friendly working hours (9am-5pm, Mon-Fri) and excellent pay (up to £26k, dependent on experience). Dalebrook Supplies Ltd is a leading supplier of Melamine tableware and display products, supplying to a wide range of clients globally. With warehouses in China, the UK and Holland, and offices in Witham, Essex and Central London, we are well positioned to support our continued growth and international presence.
As part of our ongoing expansion, we are excited to offer a fantastic opportunity for a Customer Service Advisor to join our dynamic team.
Why You Should Work Here:
- Culturally, we adopt a focused and collaborative environment.
- You will find many of the employees have been with the business for some time, which we feel speaks volumes.
- The successful Customer Service Advisor can be assured that you will be joining a solid, professional and secure business, with extensive experience and an array of opportunities.
What’s on Offer?
- Competitive pay (up to £26K, based on experience)
- Full training and ongoing support
- Scope to progress within the business
- On-site parking
Key Responsibilities of the Customer Service Advisor:
- First point of contact for incoming calls and enquiries
- Manage the sales inbox
- Qualify incoming leads and ensure that they are efficiently passed on to the Sales team to progress
- Provide accurate information and guidance to customers regarding product portfolio, services, orders
- Resolve customer issues and complaints in a professional manner time efficiently
- Provide administrative support to the Sales Team; Arrange for samples to be sent, Complete Quotation Requests, Action Brochure Requests, Book appointments for Sales team and Showroom visits, Ensure that customers are provided with relevant alternatives where required
- Ensure that Customer information is kept up to date and comprehensive within our system (Business Central)
- Cross train to provide support for the Order Processing team
Skills & Experience Required:
- Previous experience in Customer Service essential
- Excellent communication skills both verbal and written
- Strong problem-solving abilities and exceptional attention to detail
- Proficiency in Microsoft Office programmes such as Word, Excel essential
- Experience in using and utilising systems desired
- Able to prioritise workload working both individually and as a team
- Ability to work in a fast paced environment
What’s Next?
Don’t wait around! APPLY NOW for this brilliant new Customer Service Advisor position.
Customer Service Advisor employer: Dalebrook
Contact Detail:
Dalebrook Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Dalebrook Supplies Ltd and their product range. Understanding their melamine tableware and display products will help you engage more effectively during the interview and demonstrate your genuine interest in the company.
✨Tip Number 2
Brush up on your customer service skills by preparing examples of how you've successfully resolved customer issues in the past. This will showcase your problem-solving abilities and attention to detail, which are crucial for this role.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since excellent communication is a key requirement, consider role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 4
Get comfortable with Microsoft Office programmes, especially Excel and Word. Being proficient in these tools will not only help you in the application process but also prepare you for the administrative tasks you'll encounter in the role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your communication skills, problem-solving abilities, and any specific software proficiency that aligns with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in Dalebrook Supplies Ltd and how your skills can contribute to their team.
Highlight Relevant Experience: In your application, focus on previous roles where you handled customer inquiries or complaints. Provide specific examples of how you resolved issues and improved customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Advisor.
How to prepare for a job interview at Dalebrook
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Share specific examples of how you've handled customer inquiries, resolved complaints, and provided exceptional service. This will demonstrate your suitability for the role.
✨Demonstrate Strong Communication Skills
Since excellent communication is key for a Customer Service Advisor, practice articulating your thoughts clearly and confidently. Be prepared to answer questions about how you would communicate with customers and handle difficult situations.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would approach common customer issues. Think of a few scenarios where you successfully resolved a problem and be ready to discuss your thought process and the outcome.
✨Familiarise Yourself with the Company
Research Dalebrook Supplies Ltd and their product offerings before the interview. Understanding their business model and values will help you tailor your answers and show genuine interest in the company.