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- Tasks: Join our team as a Customer Service Advisor, assisting customers and resolving queries daily.
- Company: Dalebrook Supplies Ltd is a top supplier of Melamine tableware and display products.
- Benefits: Enjoy friendly hours, competitive pay up to £26k, and great company perks.
- Why this job: Be part of a growing business with a supportive culture and opportunities for personal growth.
- Qualifications: We're looking for enthusiastic individuals with strong organisational skills and a passion for customer service.
- Other info: Work Monday to Friday, 9am-5pm, in a dynamic and ambitious environment.
The predicted salary is between 15600 - 36400 £ per year.
CUSTOMER SERVICE ADVISOR / WITHAM / UP TO £26,000 / GREAT BENEFITS
Exciting new opportunity for an enthusiastic, well organised Customer Service Advisor to join a growing, ambitious business in Witham. Friendly working hours (9am-5pm, Mon-Fri) and excellent pay (up to £26k, dependent on experience).
Dalebrook Supplies Ltd is a leading supplier of Melamine tableware and display products, supplying to a wide range of clients globally. With warehouses in China, the UK and Holland, and offices in Witham, Essex and Central London Where we also host a dedicated showroom we are well positioned to support our continued growth and international presence. As part of our ongoing expansion, we are excited to offer a fantastic opportunity for a Marketing Manager to join our dynamic team.
Why You Should Work Here:
Culturally, we adopt a focused and collaborative environment. You will find many of the employees have been with the business for some time, which we feel speaks volumes.
The successful Customer Service Advisor can be assured that you will be joining a solid, professional and secure business, with extensive experience and an array of opportunities.
Whats on Offer?
- Competitive pay (up to £26K, based on experience)
- Full training and ongoing support
- Scope to progress within the business
- On-site parking
Key Responsibilities of the Customer Service Advisor:
- First point of contact for incoming calls and enquiries
- Manage the sales inbox
- Qualify incoming leads and ensure that they are efficiently passed on to the Sales team to progress
- Provide accurate information and guidance to customers regarding product portfolio, services, orders
- Resolve customer issues and complaints in a professional manner time efficiently
- Provide administrative support to the Sales Team; Arrange for samples to be sent, Complete Quotation Requests, Action Brochure Requests, Book appointments for Sales team and Showroom visits, Ensure that customers are provided with relevant alternatives where required
- Ensure that Customer information is kept up to date and comprehensive within our system (Business Central)
- Cross train to provide support for the Order Processing team
Skills & Experience Required:
- Previous experience in Customer Service essential
- Excellent communication skills both verbal and written
- Strong problem-solving abilities and exceptional attention to detail
- Proficiency in Microsoft Office programmes such as word, excel essential
- Experience in using and utilising systems desired
- Able to prioritise workload working both individually and as a team
- Ability to work in a fast paced environment
Whats Next?
Dont wait around! APPLY NOW for this brilliant new Customer Service Advisor position.
Locations
Customer Service Advisor employer: Dalebrook Supplies
Contact Detail:
Dalebrook Supplies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Dalebrook Supplies Ltd and their product range. Understanding their melamine tableware and display products will not only help you in interviews but also show your genuine interest in the company.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you resolved issues or improved customer satisfaction, as this will demonstrate your capability for the role.
✨Tip Number 3
Practice common customer service scenarios that may come up during the interview. Being able to role-play how you would handle difficult customers or complaints can set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for the role and the company culture during your interactions. A positive attitude and eagerness to contribute to a growing business like Dalebrook Supplies Ltd can make a lasting impression on the hiring team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've successfully handled customer inquiries or resolved issues.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work at Dalebrook Supplies Ltd and how your skills can contribute to their success. Be sure to keep it concise and focused.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Dalebrook Supplies
✨Research the Company
Before your interview, take some time to learn about Dalebrook Supplies Ltd. Understand their products, values, and what sets them apart in the market. This knowledge will help you tailor your answers and show genuine interest.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as handling difficult customers or resolving complaints. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and ability to remain calm under pressure.
✨Show Enthusiasm
As a Customer Service Advisor, a positive attitude is key. During the interview, express your enthusiasm for the role and the company. Smile, maintain eye contact, and engage with the interviewer to convey your passion for providing excellent customer service.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your interest but also helps you determine if the company is the right fit for you.