At a Glance
- Tasks: Coordinate service operations and ensure customer satisfaction in a dynamic environment.
- Company: Join a supportive team at Dale, where growth and development are key.
- Benefits: Competitive salary, career progression, and a diverse, inclusive workplace.
- Other info: Exciting opportunities for learning and collaboration in a fast-paced setting.
- Why this job: Make a real impact in the energy industry while developing your skills.
- Qualifications: 2+ years in a service role, strong communication, and organisational skills.
The predicted salary is between 30000 - 42000 £ per year.
Location: Scarborough
Salary: Competitive
Job type: Full Time - Permanent
We want all our colleagues to grow and build careers with Dale. We invest in our people for the future. Many of our team members have been with us for over 30 years and some of our management team began their careers as apprentices. As we have grown so too have they and that knowledge is passed down as our team develops and evolves.
No two days are the same and variety is a key part of life for our team at Dale. There's always an opportunity to learn new skills and progress your career. We want to be a great place to work that is diverse and inclusive which is why we focus on supporting people and their development.
Why you're our kind of person:
We operate in an agile fast paced environment, and we are always looking forward, improving, never settling and wanting to be the difference for our customers. It's an exciting time to join the energy industry as we seek to reduce our reliance on fossil fuels and our ambitions present a tremendous opportunity. We work hard to deliver, and there's a lot to do, but the ability to make an impact in our business is significant. So, if that resonates with you and you want to love our customers as we do then come join a team of like-minded people.
The Role:
Identify planned, remedial and reactive works, efficiently coordinate available engineers, specialist tools and materials to the site following customers access requirements. Control invoicing, forecasts and work closely with the contract manager to deliver contractual requirements and any customer escalations.
What you'll do:
- Provide primary point of contact to customers.
- Forecasting and contract scheduling of all planned and reactive service-related issues.
- Control of documentation to support the delivery of the contract visits such as Engineer permits, authorisations, inductions, and RAMS etc.
- Review and closure of all customer queries, including billing and Purchase Order amendments or uplifts.
- Ensure that key personnel are kept informed of customer requirements and any significant issues.
- Raise and co-ordinate warranty claims and contract repairs in line with customer expectations.
- Work efficiently and effectively with the Project Managers and other areas or departments to fulfil overall company objectives.
- Liaise with other coordinators and Service Support to maximise efficiencies and ensure customers' requirements are met.
- Contribute to the achievement of department and business KPI objectives.
- Complete any reasonable task as directed by the Contracts Manager.
What good looks like:
- Seamless: You'll provide high quality solutions to our customers.
- Specialist: You'll be skilled in your area, be an expert in a number of Dale processes and be commercially smart.
- Collaborative: You'll advise your colleagues and input into other work, and also be able to work independently to get the job done.
Experience Required:
- 2+ years working in a similar role in the service industry.
- Good negotiation and influencing skills.
- Excellent planning and organisational skills.
- Experienced at working with MS Outlook/Word/Excel and PDF documents, though training will be provided.
- Excellent communication and customer service skills.
- Team player as well as ability to work on own initiative.
- You'll be passionate about health and safety and ensuring that everyone goes home from work safely from our projects.
- You'll communicate openly, transparently, and effectively to ensure a high level of customer service.
- You'll be resilient and thrive in a fast-paced environment.
- You'll be inquisitive and stay up to date with industry and technical changes and legislation.
- You'll be keen to work collaboratively with others to develop shared solutions.
- You'll have good levels of self-awareness, excellent interpersonal and communication skills.
- You'll have good time management skills.
Our values:
- Do the right thing.
- Be the difference.
- Love our customers.
- Never settle.
- Look forward.
Please click on the APPLY button to send your CV for this role.
Service Coordinator (UPS) employer: Dale Power Solutions
As a Service Coordinator (Generator) in Scarborough, you'll be part of a dynamic team dedicated to delivering exceptional service in the energy sector. Our company fosters a collaborative work culture that values initiative and attention to detail, offering competitive salaries and opportunities for professional growth. Join us in making a meaningful impact as we strive to innovate and reduce our reliance on fossil fuels, all while enjoying a supportive environment that encourages your development.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator (UPS)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dale Power Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dale Power Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Coordinator (UPS)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dale Power Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Dale Power Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dale Power Solutions!
How to prepare for a job interview at Dale Power Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
