At a Glance
- Tasks: Coordinate service contracts, schedule maintenance, and manage customer communications.
- Company: Join a dynamic team in the energy sector focused on sustainability.
- Benefits: Competitive salary, full-time hours, and opportunities for career growth.
- Other info: Be part of a team that values innovation and customer satisfaction.
- Why this job: Make a real impact in a fast-paced environment while helping customers thrive.
- Qualifications: Experience in planning, scheduling, and excellent communication skills required.
Location: Scarborough
Salary: Competitive.
Job type: Full Time - Permanent. 37.50 Hrs per week Mon/Fri.
What you'll do:
- Coordinate all aspects of service contracts including scheduling of regular maintenance, call outs and remedial works.
- Be the primary point of contact for the customer and liaise with the client on all matters using written and verbal communication as required.
- Ensure all aspects of work are arranged including engineer access, parts and equipment.
- Manage all jobs through to the point of invoice as efficiently as possible.
- Liaise with other internal departments as necessary to meet customer requirements.
- Work closely with the Generator Operations Manager to deliver contract efficiencies.
What's important to us:
You will thrive in a fast-paced environment, often working under pressure as part of a team. You should be organised with strong attention to detail, possess excellent communication skills and the ability to multi-task and use your own initiative where necessary. Previous experience in planning/scheduling and customer service is essential.
Why you're our kind of person:
We're not looking for people who sit down and say, 'that'll do', we're driven by doing the right thing for our customers. We operate in an agile fast-paced environment, and we are always looking forward, improving, never settling and wanting to be the difference for our customers. It's an exciting time to join the energy industry as we seek to reduce our reliance on fossil fuels and our ambitions present a tremendous opportunity. We work hard to deliver, and there's a lot to do, but the ability to make an impact in our business is significant. So, if that resonates with you and you want to love our customers as we do then come join a team of like-minded people.
What good looks like:
- Seamless: You'll provide high quality solutions to our customers.
- Specialist: You'll be skilled in your area, be an expert in a number of Dale processes and be commercially smart.
- Collaborative: You'll advise your colleagues and input into other work, and also be able to work independently to get the job done.
Please click on the APPLY button to send your CV for this role.
Candidates with the relevant experience or job titles of: Maintenance Planner, Operations Planner, Company Planner, Operations and Scheduling Coordinator, Scheduling Coordinator, Field Service Coordinator, Office Support, Customer Support, Technical Service Coordinator, Service Support Administrator, Customer Services Executive, Customer Service Representative, Client Service, Customer Services, Customer Assistant, Customer Service Consultant, Customer Service Administrator, Customer Support, Business Support will also be considered for this role.
Service Coordinator (Generator) employer: Dale Power Solutions
As a Service Coordinator (Generator) in Scarborough, you'll be part of a dynamic team dedicated to delivering exceptional service in the energy sector. Our company fosters a collaborative work culture that values initiative and attention to detail, offering competitive salaries and opportunities for professional growth. Join us in making a meaningful impact as we strive to innovate and reduce our reliance on fossil fuels, all while enjoying a supportive environment that encourages your development.
