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- Tasks: Coordinate and deliver Industrial UPS service contracts while managing customer communication.
- Company: Join Dale Power Solutions, a growing business in the energy sector.
- Benefits: Exciting career opportunities in a dynamic and evolving industry.
- Other info: Work in a fast-paced environment with a supportive team.
- Why this job: Be the key contact for customers and ensure smooth service operations.
- Qualifications: Strong organisational skills and experience in service coordination.
The predicted salary is between 30000 - 40000 £ per year.
This role is based at our Head Office in Scarborough, working as part of our Service division to support the coordination and delivery of Industrial UPS service contracts. You will need strong organisational skills, attention to detail, and confidence communicating with customers and internal teams. In this role, you will support the delivery of service operations through planning, scheduling, and contract coordination, ensuring engineers, equipment, and materials are aligned to meet customer requirements.
At Dale, we are driven by doing the right thing for our customers, continuously improving, and never settling. This is an exciting opportunity to join a growing business in the evolving energy sector.
What you’ll be doing:
- Acting as the primary point of contact for customers, managing communication and escalations
- Supporting planning and scheduling of planned, remedial, and reactive service works
- Coordinating engineers, tools, and materials to meet site and access requirements
- Managing documentation and compliance, including RAMS, permits, and inductions
- Handling customer queries and billing issues, including PO amendments and invoicing
- Supporting forecasting and contract performance, working closely with the Contract Manager
- Raising and coordinating warranty claims and repairs
- Maintaining accurate work management records and supporting KPI delivery
- Collaborating with internal teams to support service delivery and efficiency
What we’re looking for:
- Experience in a service coordination or planning role
- Strong organisation and time management skills
- Clear communication and customer service skills
- A proactive, detail-focused approach
- Confidence using IT systems, including Microsoft Office tools
- Ability to work independently and collaboratively in a fast-paced environment
- A team-oriented mindset with strong problem-solving ability
- Understanding of health and safety and compliance (desirable)
Industrial UPS Service Coordinator Dale Power Solutions, Salter Road, Scarborough employer: Dale Power Solutions Plc
Contact Detail:
Dale Power Solutions Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Industrial UPS Service Coordinator Dale Power Solutions, Salter Road, Scarborough
✨Tip Number 1
Get to know the company inside out! Research Dale Power Solutions and understand their values, especially their commitment to customer service and continuous improvement. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with customers and internal teams, make sure you can clearly articulate your thoughts. Try mock interviews with friends or family to boost your confidence and refine your messaging.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you successfully coordinated projects or managed schedules. Being able to demonstrate your ability to juggle multiple tasks will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team at Dale Power Solutions.
We think you need these skills to ace Industrial UPS Service Coordinator Dale Power Solutions, Salter Road, Scarborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your organisational skills and any relevant experience in service coordination to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this opportunity at Dale Power Solutions. Share specific examples of how you've successfully managed customer communications or coordinated projects in the past.
Show Off Your Attention to Detail: In your application, pay close attention to formatting and spelling. A well-organised and error-free application demonstrates the attention to detail we value in this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Dale Power Solutions Plc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like planning, scheduling, and coordinating service operations. This will help you demonstrate how your skills align with what they’re looking for.
✨Show Off Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured everything ran smoothly.
✨Communicate Clearly and Confidently
As a primary point of contact for customers, clear communication is crucial. Practice articulating your thoughts and responses to common interview questions. You might even want to role-play with a friend to build your confidence in handling customer queries and escalations.
✨Demonstrate Your Problem-Solving Ability
Prepare to discuss specific challenges you've faced in previous roles and how you resolved them. Highlight your proactive approach and ability to work collaboratively with teams to enhance service delivery and efficiency, which is key for this position.