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- Tasks: Lead and motivate the customer services team to deliver top-notch service.
- Company: Join a dynamic company focused on customer satisfaction and growth.
- Benefits: Enjoy hybrid working, competitive salary, and 25 days annual leave.
- Why this job: Make a real impact by driving team success and improving customer experiences.
- Qualifications: 3+ years in customer service leadership with strong communication skills.
- Other info: Great learning opportunities and a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
The Role: Reporting to the Group Planning Manager, the successful person will play a key role within our business in delivering a high quality, efficient and customer focused service for our customer base. This is an excellent opportunity for a motivated and ambitious individual to join the team to drive team success and deliver a customer led vision for future growth.
What you'll be doing:
- Lead, motivate and support the customer services team to meet targets and KPIs.
- Ensure all customer interactions are professional and aligned with company standards.
- Review and improve processes to drive efficiencies and customer satisfaction, embedding best practice.
- Collaborate effectively with internal teams to ensure smooth product movement to customers.
- Agree KPIs with Distribution and hold regular reviews to optimise efficiencies and identify areas for improvement.
- Manage escalated customer queries, ensuring timely and effective resolution.
- Monitor service levels, response times and customer satisfaction.
- Liaise closely with Central Planning Team and Production on product availability, highlighting issues to Commercial and customers.
- Produce weekly Service Level Reports, highlighting service issues and root cause analysis.
- Record supplier non-conformances and address repeat occurrences.
- Maintain and analyse customer routes to market costs and identify cost savings.
- Monitor ad-hoc third party spend and work with stakeholders to minimise usage.
- Generate and maintain Group write down and disposal reports for improved visibility.
- Support the wider Supply Chain team as required.
What we are looking for:
- Minimum of 3 years in a similar Customer Services team leading role.
- Excellent communication skills with the ability to communicate effectively across all levels, internally and externally.
- High attention to detail and analytical skills set.
- Excellent organisational and time management skills, with the ability to prioritise effectively and work under pressure.
- Proficiency with MS Office (Excel, Word, Outlook etc).
- Working knowledge of CRM / ERP platforms (desirable).
- Working knowledge of Power BI/ Power Automate (desirable).
- Right to work in the UK (Sponsorship is not available).
Why Dale Farm? We have a lot to offer our employees, including:
- This role offers hybrid working based on the company's current hybrid working arrangement.
- Salary depending on experience.
- Learning and development opportunities to support your career.
- 25 days annual leave plus.
Customer Services Team Lead in Belfast employer: Dale Farm Ltd
Contact Detail:
Dale Farm Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Team Lead in Belfast
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show you're genuinely interested and ready to contribute to their customer-focused vision.
✨Tip Number 2
Practice your communication skills! Since this role is all about leading a team and interacting with customers, make sure you can articulate your thoughts clearly. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 3
Showcase your leadership experience! Think of specific examples where you've motivated a team or resolved conflicts. Be ready to discuss how you can drive team success and improve customer satisfaction in your new role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team and ready to take on the challenge of delivering high-quality service.
We think you need these skills to ace Customer Services Team Lead in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Services Team Lead role. Highlight your experience in leading teams, managing customer queries, and any relevant KPIs you've achieved. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your previous experiences align with our vision at StudySmarter. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to communicate effectively. Use clear language and structure in your CV and cover letter, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining the StudySmarter family!
How to prepare for a job interview at Dale Farm Ltd
✨Know the Role Inside Out
Before the interview, make sure you thoroughly understand the Customer Services Team Lead role. Familiarise yourself with the key responsibilities and how they align with your experience. This will help you articulate how you can contribute to driving team success and delivering a customer-led vision.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous experience in leading customer service teams. Share specific examples of how you've motivated your team to meet targets and KPIs. Highlight any processes you've improved that led to increased customer satisfaction, as this aligns perfectly with what they're looking for.
✨Demonstrate Your Problem-Solving Abilities
Since managing escalated customer queries is part of the job, think of instances where you've successfully resolved complex issues. Be ready to explain your approach to problem-solving and how you ensure timely and effective resolutions, which is crucial for maintaining high service levels.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about their current challenges in customer service or how they measure success. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
