At a Glance
- Tasks: Manage home insurance claims from start to finish, ensuring smooth progress and customer satisfaction.
- Company: Join a well-established insurance restoration company with over 40 years of success.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Other info: Exciting opportunity for long-term career growth in the insurance sector.
- Why this job: Be part of a growing team and make a real difference in people's lives through effective claims management.
- Qualifications: Experience in insurance claims, customer service, or property restoration is preferred.
The predicted salary is between 35000 - 35000 £ per year.
Due to significant growth within our Insurance Division and the onboarding of new clients from September, we are looking to recruit an experienced Claims Coordinator to join our expanding team. With a growing order book of domestic property insurance claims, this is an exciting opportunity to become part of a well-established business with over 40 years of success in property repair, restoration and maintenance services.
Working alongside insurers, loss adjusters, policyholders, surveyors, contracts managers and specialist suppliers, you will play a pivotal role in ensuring insurance claims are managed efficiently from first instruction through to completion. The role is aligned with the company's insurance strategy, focusing on full lifecycle claim management, customer communication, operational coordination and financial control.
About the Role
The Claims Coordinator is responsible for managing home insurance claims throughout their entire lifecycle, ensuring exceptional customer service, strong financial control and efficient project delivery. You will act as the key point of contact for policyholders, clients and operational teams, providing regular updates, coordinating repairs and ensuring claims progress smoothly through to a successful resolution. This is an excellent opportunity for someone with previous insurance claims, repairs, housing, customer service or property restoration experience who is looking to develop a long-term career within the insurance restoration sector.
Key Responsibilities
- Claims Lifecycle Management
- Manage insurance claims from authorisation through to completion.
- Maintain accurate claim records, financial information and system updates.
- Monitor claim progress to ensure service level agreements are achieved.
- Manage accruals, invoices, interim payments and final accounts.
- Maintain work-in-progress trackers and client systems.
- Proactive Customer Communication
- Contact policyholders at the commencement of every claim.
- Provide weekly updates throughout the claims lifecycle.
- Manage customer expectations and ensure a positive customer journey.
- Conduct customer satisfaction calls upon completion of works.
- Handle betterment discussions professionally and sensitively.
- Operational Coordination
- Coordinate repair works with tradespeople, specialist suppliers and Contracts Managers.
- Arrange drying services, leak detection, trace and access, scaffold, storage and make-safe works.
- Liaise with surveyors and operational teams to obtain updates and programme works.
- Support desktop-managed claims and ensure timely progression of repairs.
Insurance Coordinator employer: Dale Building Maintenance Ltd
Dale Building Maintenance Ltd is an exceptional employer, offering long-term job security and a diverse range of interesting work across multiple sectors. With over 40 years of success, the company prioritises employee growth through internal promotions, training opportunities, and a supportive team culture that values each member's contributions. Enjoy competitive earnings, comprehensive benefits, and a workplace built on trust and strong family values in the vibrant Southampton area.
Contact Details:
Dale Building Maintenance Ltd Recruitment Team
