At a Glance
- Tasks: Manage complex claims, negotiate settlements, and lead a dynamic team.
- Company: Join Dalcour Maclaren, a leader in Utilities and Infrastructure, driving sustainability.
- Benefits: Enjoy flexible working, health perks, generous leave, and professional development opportunities.
- Other info: Be part of a vibrant team with excellent growth potential and fun office socials.
- Why this job: Make a real impact in the journey to Net Zero while developing your career.
- Qualifications: Strong communication skills and a knack for negotiation; experience in claims is a plus.
The predicted salary is between 36000 - 60000 £ per year.
At Dalcour Maclaren, we are key players in the Utilities and Infrastructure industry, bringing the UK and Ireland closer to Net Zero every day. Our land, environmental and geospatial experts work together to unlock the consents needed by our clients to deliver key projects. Our services include land access and assembly, agricultural liaison, planning, environmental impact assessments and geospatial mapping. Join us, and play your part in helping us to achieve our vision; to be the professional services team of choice, leading the Utilities and Infrastructure industry to a sustainable future.
Role Summary: The Injurious Affection Claims Manager is responsible for the end-to-end management of a caseload of complex injurious affections claims from initial inquiry to resolution.
Key responsibilities:
- Assess the validity of claims by completing desktop valuations and gather all supporting evidence.
- Conduct site investigations where necessary.
- Determine the value of claims and recommend settlement offer to the client.
- Proactively engage in settlement negotiations with claimants and their representatives.
- Act as the primary point of contact for claimants, representatives and the client.
- Ensure all claim processes adhere to internal processes and client policies.
- Ensure key milestones are met in a timely manner.
- Maintain accurate records and provide regular updates to the client.
- Lead on virtual and in person client meetings.
- Be responsible for the management and engagement of the team.
- Identify trend and risk issues arising from the workstream, implement action plans to resolve.
- Identify efficiencies to improve the commercials of the workstream.
- Be responsible for the financial management of the workstream, having a positive contribution to the business plan.
- Conduct quality reviews of claim handlers work and advising on technical queries.
Skills and experience:
- Excellent negotiation, communication, and interpersonal skills, capable of dealing with distressed or aggrieved claimants in a professional manner.
- Strong organisational and time management skills, able to manage high volumes and competing deadlines.
- Previous experience with Injurious affection would be a benefit but not crucial for the right candidate.
Benefits:
- Annual bonus scheme.
- 25 days annual leave plus 1 day to celebrate your birthday.
- Vitality Health Membership (including Private healthcare, subsidised gym membership and other discounts).
- Flexible working through our 'Flexible Advantage' supporting working families & your work/life balance.
- Pension Scheme via The Peoples Pension.
- Life insurance (4x Base Salary).
- Free on-site parking in non-city centre offices.
- Cycle to work scheme.
- 26 Weeks paid Maternity Leave.
- 4 Weeks paid Paternity Leave.
- BHN Extras – provides discounted gift cards for hundreds of popular retailers.
- Electric Vehicle Salary Sacrifice Scheme (provided by Octopus Electric Vehicles) effective at 1 years' service.
- Sabbatical Policy effective at 3 years' service.
- Professional development – paid study leave.
- Military service paid leave (7.5 days per year).
- Employee Assistance Programme (EAP) plus wider Mental Health & Wellbeing support.
- 2 x Company-wide events every year, in addition to multiple office socials throughout the year.
Dalcour Maclaren is an equal opportunities employer.
Associate Surveyor in Thetford employer: Dalcour Maclaren
At Dalcour Maclaren, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With benefits like flexible working arrangements, comprehensive health coverage, and generous leave policies, we empower our team to thrive both personally and professionally while contributing to a sustainable future in the Utilities and Infrastructure sector.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Surveyor in Thetford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. At Dalcour Maclaren, they’re all about sustainability and collaboration, so show them how you can contribute to their mission of achieving Net Zero.
✨Tip Number 3
Practice your negotiation skills! As an Associate Surveyor, you’ll need to be confident in discussions. Role-play with friends or use online resources to sharpen your abilities before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Associate Surveyor in Thetford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Associate Surveyor role. Highlight relevant experience and skills that match the job description, especially in negotiation and communication, as these are key for the position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the Utilities and Infrastructure industry and how you can contribute to Dalcour Maclaren's vision of a sustainable future.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples to demonstrate how you've successfully managed claims or improved processes in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Dalcour Maclaren
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of injurious affection claims. Brush up on relevant legislation and case studies. This will not only show your interest but also help you answer questions confidently.
✨Showcase Your Skills
Highlight your negotiation and communication skills during the interview. Prepare examples from your past experiences where you've successfully managed difficult conversations or resolved conflicts. This is crucial for the role!
✨Be Organised
Demonstrate your organisational skills by discussing how you manage competing deadlines and high volumes of work. You might even want to share a specific strategy or tool you use to stay on top of tasks.
✨Ask Insightful Questions
Prepare thoughtful questions about Dalcour Maclaren's approach to client engagement and how they handle complex claims. This shows you're genuinely interested in the company and the role, plus it gives you valuable insights into their operations.
