Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead day-to-day operations of key business systems like Workday and SharePoint.
- Company: Join Dalcour Maclaren, a leader in Utilities and Infrastructure driving towards Net Zero.
- Benefits: Enjoy flexible working, health perks, and generous leave policies including maternity and paternity.
- Why this job: Be part of a team making a real impact on sustainability and innovation.
- Qualifications: Experience in system operation, particularly with Workday, SharePoint, and Azure.
- Other info: Dynamic workplace with opportunities for professional development and career growth.
The predicted salary is between 36000 - 60000 £ per year.
At Dalcour Maclaren, we are key players in the Utilities and Infrastructure industry, bringing the UK and Ireland closer to Net Zero every day. Our land, environmental and geospatial experts work together to unlock the consents needed by our clients to deliver key projects. Our services include land access and assembly, agricultural liaison, planning, environmental impact assessments and geospatial mapping. Join us, and play your part in helping us to achieve our vision; to be the professional services team of choice, leading the Utilities and Infrastructure industry to a sustainable future.
The System Operations Lead will focus on day-to-day technical, administrative and user support across a diverse ecosystem of SaaS and internal platforms, with Workday, Microsoft SharePoint, Azure, and Power Apps as the primary areas of responsibility. This is a newly defined role created to separate BAU support and minor enhancements from strategic and innovative development work. The postholder may also deliver small, user-led enhancements that contribute to the effective daily running of the systems. The System Operations Lead will oversee downtime management, planned changes, and the proactive maintenance of systems to ensure they remain secure, available, and consistently delivering value.
Responsibilities
- Ensure smooth and reliable operation and day-to-day availability of key business systems, with a strong focus but not exclusive on Workday, SharePoint and Azure.
- Monitoring system performance and responding to incidents and support requests, providing diagnostics and resolution of incidents/requests whilst identifying any interoperability or impacts across systems.
- Supporting small change requests from end users, verifying change requests, classifying changes and routing them appropriately where required.
- Work across a broad SaaS ecosystem, including platforms such as Monday.com, and others as required.
- Ensure IT Ops have the capability and capacity to support identified systems in Business as Usual.
- Responsible for articulating acceptance criteria to ensure documentation and knowledge transfer for new and significant changes to IT systems.
- Participate in governance processes to ensure work is aligned with approved priorities and business strategy.
- Contribute to the continuous improvement of system development practices, tools, and standards.
- Stay current with platform updates (especially Workday) and recommend opportunities for innovation or improvement.
The Successful Candidate will
- Strong experience in system operation, configuration and administration, particularly within Workday, Microsoft SharePoint and Azure.
- Proven ability to support technical solutions across SaaS platforms and cloud-based ecosystems.
- Ability to work independently and prioritise requests for support, assistance and advice, while collaborating effectively with cross-functional teams.
- Strong understanding of change management and ITIL.
- Excellent communication skills, with the ability to engage both technical and non-technical stakeholders.
- Comfortable in operating across full suite of IT ecosystem, providing technical support and bringing in others (SMEs, 3rd Line Support) where required to ensure the continued availability for all systems across DM.
Benefits
- Annual bonus scheme
- 25 days annual leave plus 1 day to celebrate your birthday
- Vitality Health Membership (including Private healthcare, subsidised gym membership and other discounts)
- Flexible working through our ‘Flexible Advantage’ supporting working families & your work/life balance
- Pension Scheme via The Peoples Pension
- Life insurance (4x Base Salary)
- Free on-site parking in non-city centre offices
- Cycle to work scheme
- 26 Weeks paid Maternity Leave
- 2 Weeks paid Paternity Leave
- BHN Extras – provides discounted gift cards for hundreds of popular retailers
- Electric Vehicle Salary Sacrifice Scheme (provided by Octopus Electric Vehicles) effective at 1 years’ service
- Sabbatical Policy effective at 3 years’ service
- Professional development – paid study leave
- Military service paid leave (7.5 days per year)
- Employee Assistance Programme (EAP) plus wider Mental Health & Wellbeing support
- 2 x Company-wide events every year, in addition to multiple office socials throughout the year
Dalcour Maclaren is an equal opportunities employer.
Systems Operation Lead employer: Dalcour Maclaren
Contact Detail:
Dalcour Maclaren Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Operation Lead
✨Tip Number 1
Network like a pro! Reach out to current employees at Dalcour Maclaren on LinkedIn. Ask them about their experiences and any tips they might have for landing the Systems Operation Lead role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of Workday, SharePoint, and Azure. We want to see you shine in your technical skills, so practice explaining how you've tackled system operations in the past. Real-life examples will make you stand out!
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss how you've handled incidents or support requests in previous roles. Highlight your ability to work independently while collaborating with teams – that's what we love to see!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Dalcour Maclaren and contributing to our mission of a sustainable future.
We think you need these skills to ace Systems Operation Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Systems Operation Lead role. Highlight your experience with Workday, SharePoint, and Azure, and showcase any relevant projects that demonstrate your skills in system operation and administration.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with Dalcour Maclaren's mission. Don’t forget to mention your understanding of change management and ITIL.
Showcase Your Communication Skills: Since you'll be engaging with both technical and non-technical stakeholders, make sure to highlight your communication skills in your application. Give examples of how you've successfully collaborated with cross-functional teams in the past.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us, so we can review it promptly!
How to prepare for a job interview at Dalcour Maclaren
✨Know Your Systems
Make sure you have a solid understanding of the key systems mentioned in the job description, especially Workday, Microsoft SharePoint, and Azure. Familiarise yourself with their functionalities and any recent updates, as this will show your genuine interest and readiness to hit the ground running.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled system performance issues or incidents in the past. Be ready to discuss your approach to diagnosing problems and implementing solutions, as this role requires a proactive mindset in managing system operations.
✨Showcase Your Change Management Knowledge
Since change management is crucial for this position, brush up on ITIL principles and be prepared to discuss how you've successfully managed changes in previous roles. Highlight your ability to articulate acceptance criteria and ensure smooth transitions.
✨Engage with Stakeholders
Communication is key! Think of examples where you've effectively engaged with both technical and non-technical stakeholders. This will demonstrate your ability to bridge gaps and ensure everyone is on the same page, which is vital for the System Operations Lead role.
