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- Tasks: Lead daily operations of key business systems and support user requests.
- Company: Join Dalcour Maclaren, a leader in Utilities and Infrastructure.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Play a vital role in driving sustainability and innovation in the industry.
- Qualifications: Experience with SaaS platforms and strong problem-solving skills.
- Other info: Be part of a dynamic team focused on achieving Net Zero.
The predicted salary is between 36000 - 60000 £ per year.
At Dalcour Maclaren, we are key players in the Utilities and Infrastructure industry, bringing the UK and Ireland closer to Net Zero every day. Our land, environmental and geospatial experts work together to unlock the consents needed by our clients to deliver key projects. Our services include land access and assembly, agricultural liaison, planning, environmental impact assessments and geospatial mapping. Join us, and play your part in helping us to achieve our vision; to be the professional services team of choice, leading the Utilities and Infrastructure industry to a sustainable future.
The System Operations Lead will focus on day-to-day technical, administrative and user support across a diverse ecosystem of SaaS and internal platforms, with Workday, Microsoft SharePoint, Azure, and Power Apps as the primary areas of responsibility. This is a newly defined role created to separate BAU support and minor enhancements from strategic and innovative development work. The postholder may also deliver small, user-led enhancements that contribute to the effective daily running of the systems. The System Operations Lead will oversee downtime management, planned changes, and the proactive maintenance of systems to ensure they remain secure, available, and consistently delivering value.
Responsibilities
- Ensure smooth and reliable operation and day-to-day availability of key business systems, with a strong focus but not exclusive on Workday, SharePoint and Azure.
- Monitor system performance and respond to incidents and support requests, providing diagnostics and resolution of incidents/requests whilst identifying any interoperability or impacts across systems.
- Support small change requests from end users, verifying change requests, classifying changes and routing them appropriately where required.
- Work across a broad SaaS ecosystem, including platforms such as Monday.com, and others as required.
- Ensure IT Ops have the capability and capacity to support identified systems in Business as Usual. Responsible for articulating acceptance criteria to ensure documentation and knowledge.
Systems Operation Lead in Banbury employer: Dalcour Maclaren
Contact Detail:
Dalcour Maclaren Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Operation Lead in Banbury
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Systems Operation Lead role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to SaaS platforms and system operations. We suggest doing mock interviews with friends or using online resources to boost your confidence and nail those tricky questions.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience with Workday, SharePoint, and Azure. We want to see how you’ve tackled challenges in the past and how you can bring value to Dalcour Maclaren.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Systems Operation Lead in Banbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Systems Operation Lead role. Highlight your experience with SaaS platforms like Workday and SharePoint, and don’t forget to mention any relevant technical skills that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Utilities and Infrastructure industry and how your skills can help Dalcour Maclaren achieve its vision of a sustainable future.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled technical issues or improved system performance in previous roles. We love seeing candidates who can think on their feet and provide solutions!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Dalcour Maclaren
✨Know Your Systems
Familiarise yourself with the key systems mentioned in the job description, like Workday, SharePoint, and Azure. Be ready to discuss your experience with these platforms and how you've used them to solve problems or improve processes in previous roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled incidents or support requests in the past. Highlight your diagnostic skills and how you approach troubleshooting, as this role will require you to respond effectively to system performance issues.
✨Understand Change Management
Brush up on your knowledge of change management processes. Be prepared to discuss how you would verify and classify small change requests from end users, and how you ensure that changes are routed appropriately.
✨Demonstrate Team Collaboration
This role involves working across a broad SaaS ecosystem, so be ready to talk about your experience collaborating with different teams. Share examples of how you've worked with others to achieve common goals, especially in a technical environment.
