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- Tasks: Oversee hotel operations at night, ensuring top-notch customer service and safety.
- Company: Dalata Hotel Group is dedicated to exceptional hospitality and employee growth across Europe.
- Benefits: Enjoy free meals, discounts on stays, extra annual leave, and development opportunities.
- Why this job: Join a supportive team where your career can flourish with exciting internal opportunities.
- Qualifications: Previous hotel reception experience and strong organisational skills are essential.
- Other info: We value diversity and encourage applicants from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Night Supervisor
Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you.
We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!
Benefits
- Free employee meals on duty.
- 50% Off F&B in all properties.
- €/£60 employee rate on rooms for all Dalata-owned hotels.
- 30% off rate for your Friends & Family.
- Extra AL day for every year worked (5 days to a maximum of 5 days).
- Employee Assistance Programme.
- Cycle to Work Scheme/Transport Schemes
- SAYE (Save As You Earn Scheme).
- Pension access (Ask your HR Manager for local pension information).
- Development Opportunities through our Dalata Academy- support your career journey.
- Staff Appreciation Initiatives, fun team-building activities and regular charity events.
Your Job:
- Responsible for smooth and efficient operation of the hotel at night and to ensure the highest level of customer service.
- Guest relations.
- Responsible for overall health & safety at night, including fire walks, security checks, and any other relevant health & safety duties, e.g. first aid.
- Performed front Office duties, including running the night audit report and checking and check-out guests.
- Supervising the night porter.
- Food & Beverage service at night.
- Ensuring meeting rooms are set to the correct standard.
- Contribute to the efficient running of the hotel.
What You Will Need:
- Previous Nights or hotel reception experience is essential.
- At least 2 years of experience working in a customer/guest-facing position.
- Good computer skills and knowledge of Opera would be an advantage.
- Excellent organisational skills and the ability to oversee & delegate work to others.
- A warm, friendly and approachable personality when dealing with fellow staff and guests.
- The ability to work on their initiative, as well as being capable of working as part of a team
About Us
Dalata Hotel Group We bring theheartof hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and well keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.
Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.
Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please contact the HR Manager or the hiring in property that is advertising.
Benefits:
Competitive Salary
Night Supervisor Maldron Hotel Derry employer: Dalata Hotel Group
Contact Detail:
Dalata Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Supervisor Maldron Hotel Derry
✨Tip Number 1
Familiarise yourself with the Dalata Hotel Group's values and mission. Understanding their commitment to hospitality and employee development will help you align your answers during interviews and show that you're a good fit for their culture.
✨Tip Number 2
Network with current or former employees of Dalata Hotel Group. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Night Supervisor position.
✨Tip Number 3
Highlight your customer service experience in your conversations. Since the role requires excellent guest relations, sharing specific examples of how you've handled customer interactions can demonstrate your suitability for the position.
✨Tip Number 4
Prepare to discuss your organisational skills and ability to delegate tasks. As a Night Supervisor, you'll need to manage various responsibilities, so showcasing your experience in overseeing teams and ensuring smooth operations will be crucial.
We think you need these skills to ace Night Supervisor Maldron Hotel Derry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in night supervision or hotel reception roles. Emphasise your customer service skills and any specific achievements that relate to the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention how your previous experiences align with the responsibilities of a Night Supervisor and express your enthusiasm for joining Dalata Hotel Group.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as organisational abilities, guest relations, and health & safety knowledge. Provide examples of how you've successfully used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Dalata Hotel Group
✨Showcase Your Customer Service Skills
As a Night Supervisor, you'll be responsible for ensuring the highest level of customer service. Prepare examples from your previous experience where you successfully handled guest relations or resolved issues to demonstrate your ability to provide excellent service.
✨Familiarise Yourself with Health & Safety Protocols
Understanding health and safety regulations is crucial for this role. Brush up on relevant protocols, such as fire safety and first aid, and be ready to discuss how you've implemented these in past positions.
✨Highlight Your Organisational Skills
The role requires excellent organisational skills and the ability to oversee and delegate tasks. Think of specific instances where you effectively managed a team or coordinated multiple responsibilities, and be prepared to share these during the interview.
✨Demonstrate Your Initiative and Teamwork
You'll need to work both independently and as part of a team. Prepare to discuss situations where you took the initiative to solve a problem or contributed positively to a team environment, showcasing your adaptability and collaborative spirit.
