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- Tasks: Provide friendly service to guests and ensure a great dining experience.
- Company: Dalata Hotel Group is dedicated to exceptional hospitality across Europe.
- Benefits: Enjoy free meals, discounts, and development opportunities through our Dalata Academy.
- Why this job: Join a supportive team with growth potential and fun activities.
- Qualifications: Previous experience in hospitality and excellent communication skills are essential.
- Other info: Flexible hours and a commitment to inclusivity make this role unique.
The predicted salary is between 24000 - 33600 £ per year.
You will receive training through our Dalata Academy to help you learn important skills. You will also meet experienced team members who can help you grow. At Dalata, we believe in promoting from within. If you work hard, you can have new opportunities in the future. Join us and be part of a friendly team!
Reporting to the Food & Beverage Manager and the Operations Manager, the Food and Beverage Assistant will provide friendly and efficient service to the hotel guests.
Benefits- Free employee meals on duty
- 50% Off F&B in all properties
- €60/£60 employee rate on rooms for all Dalata-owned hotels
- 30% off the Friends & Family rate
- Extra AL day for every year worked (5 days to a maximum of 5 days)
- Employee Assistance Programme
- Cycle to Work Scheme/Transport Schemes
- SAYE (Save As You Earn Scheme)
- Pension access (Ask your HR Manager for local pension information)
- Development Opportunities through our Dalata Academy - support your career journey
- Staff Appreciation Initiatives, fun team-building activities and regular charity events
- Regular guests are known and greeted accordingly, using their names.
- Ensure a good working knowledge of food and wine. Be able to make recommendations.
- Be friendly, courteous and professional at all times.
- Upsell and maximise sales revenue whenever and wherever possible.
- General cleaning of bar and restaurant.
- Serve guests with food and beverage.
- Previous experience is essential.
- Flexibility in working hours as the role includes mornings/evenings & weekends.
- Previous experience in a high-volume/fast-paced environment.
- Fluent English and excellent communication skills.
- Micros experience would be preferable.
- Experience in a hotel is preferable.
Dalata Hotel Group – We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.
Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.
Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight when you are completing your application process.
Guest Experience Team Member (Food & Beverage) employer: Dalata Hotel Group
Contact Detail:
Dalata Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Team Member (Food & Beverage)
✨Tip Number 1
Familiarise yourself with the Dalata Hotel Group and its values. Understanding their commitment to hospitality and employee development will help you align your answers during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Brush up on your food and beverage knowledge, especially if you have experience in a high-volume environment. Being able to confidently discuss menu items and make recommendations can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Dalata. They can provide valuable insights into the company culture and what it takes to succeed as a Guest Experience Team Member, which can be beneficial during your interview.
✨Tip Number 4
Demonstrate your flexibility and willingness to work varied hours. Since the role requires morning, evening, and weekend shifts, highlighting your availability can make you a more attractive candidate.
We think you need these skills to ace Guest Experience Team Member (Food & Beverage)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the food and beverage industry. Emphasise any previous roles where you provided excellent customer service, especially in high-volume environments.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific skills that align with the job description, such as upselling techniques or knowledge of food and wine.
Showcase Communication Skills: Since fluent English and excellent communication skills are essential, consider including examples in your application that demonstrate how you've effectively communicated with guests or team members in past roles.
Highlight Flexibility: The role requires flexibility in working hours. In your application, mention your availability and willingness to work mornings, evenings, and weekends, as well as any previous experience in similar schedules.
How to prepare for a job interview at Dalata Hotel Group
✨Know Your Menu
Familiarise yourself with the food and beverage offerings at Dalata. Being able to discuss menu items confidently and make recommendations will impress your interviewers and show your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you provided excellent customer service. Highlight situations where you went above and beyond to ensure guest satisfaction, as this is crucial for a Guest Experience Team Member.
✨Demonstrate Flexibility
Since the role requires flexibility in working hours, be ready to discuss your availability and willingness to work mornings, evenings, and weekends. This shows that you are committed and adaptable to the needs of the team.
✨Emphasise Teamwork
Dalata values a friendly team environment, so be prepared to talk about your experiences working in a team. Share how you contribute positively to team dynamics and support your colleagues, which aligns with their company culture.
