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- Tasks: Help manage the Front Office and ensure guests feel welcomed and valued.
- Company: Join Dalata Hotel Group, Ireland's largest hotel group with exciting growth opportunities.
- Benefits: Enjoy career progression, unique training programs, and a supportive work environment.
- Why this job: Be part of a dynamic team that values individuality and service excellence.
- Qualifications: Experience as a Reception Supervisor or similar role is required.
- Other info: We're an Equal Opportunities Employer committed to fairness and development.
The predicted salary is between 28800 - 43200 £ per year.
Front Office Assistant Manager Maldon Belfast International Airport We have a fantastic new vacancy for Front Office Assistant Managerin the excellentMaldon Belfast International Airport Closing date 24th January 2025 Objective of the Role Reporting to the Front Office Manager, the Front Office Assistant Managerwill assist inensuring the smooth and efficient running of the Front Office Department ensuring guests requests are met at all times and revenue is maximised. Key Duties and Responsibilities Ensure all guests receive a genuine warm, friendly and courteous welcome on arrival and during their stay rom all department personnel. Assist in achieving goals in relation to mystery audits, customer comment index, quality evaluations and hotel standards. Assist in efficiently and effectively controlling front office departmental operations. Work with the management team to ensure strong morale amongst the team at all times. Requirements: Adequate experience as Reception Supervisor or above. Excellent organisational skills and the ability to oversee & delegate work to others. A warm, friendly and approachable personality when dealing with fellow staff and guests. The ability to work on their own initiative, as well as being capable of working as part of a team. About our culture: Dalata Hotel Group Irelands largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK its more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millionsin the Irish and UK economy. We lead through our Dalata values of Our People, Our Fairness, Our Service and Our Individuality. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees. Dalata Hotel Group Plc is an Equal Opportunities Employer. Skills: Attention to detail Standards focused Teamwork
Front Office Assistant Manager employer: Dalata Hotel Group
Contact Detail:
Dalata Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Assistant Manager
✨Tip Number 1
Familiarize yourself with the Dalata Hotel Group's values and culture. Understanding 'Our People, Our Fairness, Our Service, and Our Individuality' will help you align your approach during interviews and demonstrate that you are a good fit for their team.
✨Tip Number 2
Highlight your experience in managing front office operations. Be prepared to discuss specific examples of how you've successfully overseen a team, handled guest requests, and improved service standards in previous roles.
✨Tip Number 3
Showcase your organizational skills by preparing for potential scenarios you might face as a Front Office Assistant Manager. Think about how you would handle busy check-in times or resolve guest complaints effectively.
✨Tip Number 4
Demonstrate your ability to work both independently and as part of a team. Share experiences where you took initiative and also contributed to team success, emphasizing your warm and approachable personality.
We think you need these skills to ace Front Office Assistant Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Front Office Assistant Manager position. Understand the key duties and responsibilities, as well as the skills required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience as a Reception Supervisor or in similar roles. Provide specific examples of how you've successfully managed front office operations and ensured guest satisfaction.
Showcase Your Personality: Since the role requires a warm and friendly demeanor, make sure to convey your approachable personality in your application. Use a friendly tone in your cover letter and provide examples of how you've positively interacted with guests and team members.
Align with Company Values: Research Dalata Hotel Group's values and culture. In your application, express how your personal values align with theirs, particularly focusing on teamwork, service, and fairness. This will show that you are a good fit for their team.
How to prepare for a job interview at Dalata Hotel Group
✨Show Your Warmth
As a Front Office Assistant Manager, your ability to create a welcoming atmosphere is crucial. During the interview, demonstrate your friendly and approachable personality. Share examples of how you've made guests feel valued in previous roles.
✨Highlight Your Organizational Skills
Discuss your experience in overseeing operations and delegating tasks effectively. Provide specific instances where your organizational skills led to improved efficiency or guest satisfaction in a front office setting.
✨Emphasize Team Morale
Talk about your approach to maintaining strong team morale. Share strategies you've used to foster a positive work environment and how you’ve motivated your team during busy periods.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service skills. Prepare scenarios where you successfully handled guest complaints or improved service standards, showcasing your initiative and teamwork.
