Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead hotel operations and ensure top-notch guest service every day.
- Company: Join Dalata Hotel Group, Ireland's largest hotel group with exciting growth opportunities.
- Benefits: Enjoy career development, unique training programs, and a supportive work environment.
- Why this job: Be part of a dynamic team where your contributions are valued and recognized.
- Qualifications: Previous supervisory experience in hospitality and excellent customer service skills required.
- Other info: Applications close on December 17, 2024. Equal Opportunities Employer.
The predicted salary is between 30000 - 42000 £ per year.
Duty Manager Maldron Belfast City We have a fantastic new vacancy for Duty Manager in the excellent Maldron Belfast City. Objective of the Role Reporting to the Operations Manager, the Duty Manager will oversee the running of key functions in the hotel, as well as supporting the General Manager and Deputy General Manager, in their roles. Key Duties and Responsibilities Oversee the operations of the Hotel. Ensure quality and standards are met consistently. Anticipate guest needs, and proactively manage their expectations. Assist with the management of the hotels daily operations, ensuring delivery of exceptional guest service from each department. Ensure prompt resolution of customer issues. Have full knowledge of the hotel and all departments. Requirements: Have previous supervisory experience within the Hotel or Hospitality Industry. Possess excellent customer service skills Have a passion for their role within the Department Have a mature and pleasant manner for dealing with customers and team members alike Be capable of excellent upselling all areas of the Hotel, and other hotels in the group. About our culture: Dalata Hotel Group Irelands largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK its more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millionsin the Irish and UK economy. We lead through our Dalata values of Our People, Our Fairness, Our Service and Our Individuality. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees. Dalata Hotel Group Plc is an Equal Opportunities Employer. Applications for this role will close 17th December 2024 Skills: Excellent Customer Service Skills Excellent Communication Skills Ability to Problem Solve Ability to Multitask
Duty Manager employer: Dalata Hotel Group
Contact Detail:
Dalata Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarize yourself with the Maldron Belfast City and its unique offerings. Understanding the hotel's services and amenities will help you anticipate guest needs and demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your previous supervisory experience in the hospitality industry. Be prepared to share specific examples of how you've successfully managed operations and resolved customer issues in past roles.
✨Tip Number 3
Showcase your excellent customer service skills by preparing to discuss situations where you went above and beyond for guests. This will illustrate your passion for providing exceptional service.
✨Tip Number 4
Demonstrate your ability to multitask and problem-solve by thinking of scenarios where you had to juggle multiple responsibilities or resolve conflicts. This will show that you're capable of handling the dynamic environment of a hotel.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Duty Manager position. Understand the key responsibilities and requirements, such as supervisory experience and customer service skills, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous supervisory roles in the hotel or hospitality industry. Provide specific examples of how you have ensured quality standards and delivered exceptional guest service.
Showcase Your Skills: Make sure to highlight your excellent communication skills, problem-solving abilities, and multitasking capabilities. Use concrete examples to demonstrate how you've successfully managed customer expectations and resolved issues in past roles.
Express Your Passion: Convey your enthusiasm for the hospitality industry and your desire to contribute positively to the team at Maldron Belfast City. Mention any relevant training or development programs you have participated in that align with the company's values.
How to prepare for a job interview at Dalata Hotel Group
✨Showcase Your Customer Service Skills
As a Duty Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond to meet guest needs. This will demonstrate your commitment to quality service.
✨Demonstrate Leadership Experience
Highlight your previous supervisory roles in the hospitality industry. Discuss how you managed teams, resolved conflicts, and ensured smooth operations, as this aligns with the responsibilities of overseeing hotel functions.
✨Know the Hotel Inside Out
Familiarize yourself with Maldron Belfast City and its services. Being knowledgeable about the hotel will allow you to answer questions confidently and show your genuine interest in the role.
✨Prepare for Problem-Solving Scenarios
Anticipate questions related to handling customer complaints or operational challenges. Think of specific situations where you successfully resolved issues, showcasing your problem-solving abilities and calm demeanor under pressure.
