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- Tasks: Lead hotel reservation operations and ensure exceptional guest experiences.
- Company: Dalata Hotel Group is a growing hospitality brand focused on teamwork and innovation.
- Benefits: Enjoy 50% off food & beverage, employee rates, bonuses, and development opportunities.
- Why this job: Shape team culture, drive performance, and grow in a supportive environment.
- Qualifications: Experience as a Reservations Manager or Supervisor with strong leadership skills.
- Other info: Inclusive employer encouraging diverse applicants; accommodations available during the application process.
The predicted salary is between 28800 - 43200 £ per year.
Reservations Manager
Are you a dynamic leader with a passion for hospitality? At Dalata Hotel Group, we believe that great teamwork and leadership are at the heart of hospitality. Dalata Hotel Group are currently looking for an experienced leader who is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow professionally.
In this role, you will enjoy the unique opportunity to shape the culture and success of your team and contribute to the strategy of this hotel. If you are looking for the next opportunity or to move in your career in a supportive environment that values innovation and excellence, we invite you to be part of our thriving community at Dalata Hotel Group.
As Reservations Manager, you will report to the Group General Manager. You will effectively guide and manage hotel reservation operations, ensuring exceptional guest experiences and high-performance standards while fostering a positive work environment.
Benefits:
- 50% Off F&B in all properties
- €/£60 employee rate on rooms for all Dalata hotel
- 30% off Friends & Family rate SAYE (Save As You Earn Scheme
- Pension access (Ask your HR Manager for local pension information)
- Performance-related bonus plan
- Development Opportunities through our Dalata Academy to support your career journey
- Free employee meals on duty
- Extra AL day for every year worked (5 days to a maximum of 5 days)
- Employee Assistance Programme
- Cycle to Work Scheme/Transport Schemes
- Staff Appreciation Initiatives, fun team-building activities and regular charity events
Your Key Duties and Responsibilities:
- Manage the day-to-day operations in the reservation office.
- To constantly update the hotel\’s revenue system.
- To assist in the maximisation of room revenue, occupancy percentage and yield management.
- Work closely with the revenue manager and DOS to ensure the efficient running of the department.
- To ensure our guest\’s requests are honoured.
What You Will Need:
- Previous experience as a Reservation Manager or Reservations Supervisor.
- Excellent communication and customer skills.
- Great team leader and can lead and motivate the reservations staff.
- Can prioritise and delegate what needs to be done.
- Ability to work independently as well as collaboratively as part of a team.
About us
Dalata Hotel Group – We bring theheartof hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, theUK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.
Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.
Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone\’s needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.
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Reservations Manager employer: Dalata Hotel Group PLC
Contact Detail:
Dalata Hotel Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Manager
✨Tip Number 1
Familiarise yourself with Dalata Hotel Group's values and culture. Understanding their commitment to teamwork and innovation will help you align your approach during interviews and discussions, showcasing how you can contribute to their mission.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in reservations management. Engaging with current or former employees of Dalata can provide valuable insights into the company and its expectations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed reservations operations in the past. Highlighting your achievements in maximising revenue and enhancing guest experiences will demonstrate your capability for the role.
✨Tip Number 4
Showcase your leadership skills by discussing how you've motivated and developed teams in previous roles. Dalata values strong leaders, so emphasising your ability to inspire and guide staff will set you apart from other candidates.
We think you need these skills to ace Reservations Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Reservations Manager position. Tailor your application to highlight your relevant experience and skills.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in reservations management or similar roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your leadership and customer service skills.
Write a Strong Cover Letter: Your cover letter should express your passion for hospitality and your understanding of the Dalata Hotel Group's values. Highlight specific examples of how you've successfully managed teams and improved guest experiences in your previous roles.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Dalata Hotel Group PLC
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've contributed to creating exceptional guest experiences in your previous roles.
✨Demonstrate Leadership Skills
As a Reservations Manager, you'll need to lead and motivate your team. Prepare to discuss your leadership style and provide examples of how you've successfully managed teams in the past.
✨Highlight Your Revenue Management Experience
Since the role involves maximising room revenue and occupancy, be ready to talk about your experience with revenue management systems and strategies. Discuss any successful initiatives you've implemented to boost performance.
✨Prepare Questions About Company Culture
Dalata Hotel Group values teamwork and innovation. Prepare thoughtful questions about their company culture and development opportunities to show your interest in being part of their thriving community.
